Customer Service Engineer

Marc A. Canzano * Tote Road –Sandown, New Hampshire 03873

Telephone: 603-***-**** ~ Email: ***********@*****.***

PROFESSIONAL EXPERIENCE

Systems Engineer ~ Test Technician ~ Production Management ~ Sales Engineer ~ Wireless Network Design Quality Control ~ Trainer ~ Customer Support ~ Technical Lead ~ Systems Integration (ENG) Electronic News Gathering ~ New Product Introduction ~ Contractor Management.

Strong Communication and Management Skills, Multi-Tasking and Technical Ability

PROFESSIONAL SKILLS & ABILITIES

Provide Direction, Supervision and Management to work groups in production, systems engineering.

Managed numerous complex installation projects in the U.S. and abroad.

Perform sales demonstrations and training to customers at trade shows in the U.S. and abroad

Provide customer support to resolve urgent field issues with engineering and production.

Respond to RFQ’s, create quotes, review sales orders for a systems functional accuracy.

RF path loss and reliability calculations.

Design, Build and Deploy Point to Point, Simplex and Duplex Microwave Radio Systems for both Portable and Fixed Applications. Also familiar with satellite systems and operations.

Produce detailed top level systems drawings and manuals for specially designed systems or products.

Manage third party suppliers with their electrical, mechanical and user interface designs.

Spectrum analyzers, Power meters, Network analyzers, Data test sets, Multi meter, Signal generators

Test, Troubleshoot and Tune devices such as Amplifiers, Up converters, Down Converters, Filters, VCO’s,

Perform hardware and software verification for new product introduction.

Troubleshoot and test to module and component level using schematics and test procedures.

Build custom test fixtures for manufacturing test benches.

Ability to solder up to IPC standards.

Mechanical and Electro-mechanical assembly using schematics and diagrams.

Design and build auxiliary RF system products such as switching systems with amplifiers and filters.

Produce documentation such as Engineering Change Orders, System Manuals and Test Procedures.

High data rate modems and multiplexers with multiple data formats ( T1/E1, DS3,IP,ASI and others)

Digital Modulation and Encoding (COFDM,QPSK, QAM, 8VSB, MPEG2,4)

Video and Audio test and measurement for both digital and analog systems and equipment

Remote control and monitoring systems for management of ground to air and fixed radio networks.

Drafting MS Visio, Auto CAD, Excel, Word, Power point

PROFESSIONAL EMPLOYMENT

Analogic/ Peabody Massachusetts 2017-Present

MRI Amplifier Technician

American Power Design/Salem, New Hampshire 2016-2017

Engineering Prototype Technician

Microwave Radio Communications / Vislink, Billerica, Massachusetts 2016

Systems Integration Technician

Test-Rep Associates / Westford Massachusetts 2015 - 2016

Sales Engineer / Representative

Brakes Only LLC/ U-haul Franchise Plaistow New Hampshire 2012 - 2014

Owner Operator

Microwave Radio Communications / Vislink, Billerica, Massachusetts

Systems Integration / Production and Customer Service Manager 2008 - 2011

Sales / Systems Engineer 2002 - 2009

RF Technician for Production and Customer Service 1998 - 2002

Temp Agency, Massachusetts 1996 - 1998

Electronic / RF Technician

U.S. Army, FT Carson Colorado 1994 - 1996

Medi-Vac Communications Shop Supervisor

U.S Army, Seoul South Korea 1992 - 1994

Microwave Radio and Support Systems Specialist

EDUCATION and CERTIFICATIONS

Anritsu, Passive Interference Modulation Test Certificate 2015

Merrimack College, Six Sigma Green Belt 2011~ Merrimac College, Basics in Supply Chain Management 2011

U.S. Army, Certificate, Communications Support Systems Specialist 1992, 560 Hours

U.S. Army, Certificate, Generator and Backup Power Battery Systems Maintenance and Repair 1994 80 Hours

Greater Lawrence Vocation and Technical High School, 1990

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