IT Tech Support

Adel Ali Abdulkrem Ahmed

E-mail :

********@*****.***

Phone :

058*******

Address: dubai

Objective

I am seeking an opportunity in a company where I can use my experience and education to help the company meet and surpass its goals

Education

Bachelor of Computer Application Aug 2012 May 2015

Osmania University Hyderabad, India

Qualifications

Computer hardware A+

MCSE Microsoft Certified System Engineer CCNA Cisco Certified Network Associate (R&S)

CCNP Cisco Certified Network Professional (R&S) English diploma

Work experience

World Vision International Jul 2016 Jan 2018

Position : IT Technical Support

Description :

Desktop hardware and software troubleshooting experience . including an expert level of windows 7/10

User management of active directory and other applications, config IPs and all routing protocols

Monitoring and maintenance computer system and network (internet,Access Firewaal, Wi-FI, DNS, DHCP, Router Switch, VLAN, Access Point )

ITIL particularly incident management and request management

Troubleshooting of printer issues

Troubleshooting of user connectivity issues

providing support including procedural documentation and relevant reports (solving bugs related to MS Office windows drivers, hanging, slowness, format )

Cisco IP phones

Train and Support Users for IT Systems and Software packages.

Skills

Speak in front of large groups. Able to Operate Under Pressure

Adaptable (work in changing environment Able to Build Relationships

Responsible

Able to raise sales conversions Multi-tasking

Quick Learner

Language

Arabic native

English fluently

Nationality

Sudanese

References

mohammed osman phone :052*******

058*******

Declaration

I hereby declare the above information is correct to the best my knowledge and belief

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