Customer Service Manager
Resume:
Kara Marquette
I have worked in caregiving for the past 8 years, before that I worked in
management, sales, and administration and have done many things including: HR, reception, advertising, and working in the tech industry. I am a reliable employee with excellent people skills. I believe in treating the customers the way I would want to treated and being the employee I would want. 20420 Lafayette Rd. #15
Burlington, WA 98233
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RELEVANT EXPERIENCE
Consolidated Cellular, M arysville Store Manager After training I was hired to work in the corporate office, because the VP like my integrity and professionalism. I worked on the sales floor and assisted the VP with company wide collections. After 8 months of steady growth I was offered a management position. I hired and trained my employee. After 8 months we had doubled the stores sales. I successfully managed all aspects of this retail location including, inventory, displays, customer resolutions, account maintenance, sales, and cash. Anderson Appliance, Mount Vernon C ustomer Service This was a temporary position, but my hard work (organizing thousands of parts) impressed the manager and I was hired as a customer service representative in the service department. I took incoming calls, set up service appointments, created work orders and scheduled the technicians. I filled in for the parts department researching and ordering parts. I found ways to make the service processes more streamlined, more profitable, better organized, and easier to manage (which is one of my strong points). For example, I created a new way to send parts out on work orders, track the ones that had not been used and send those ones back, which saved the company money. I received much appreciation for going the extra mile with this company.
Allied Advance, B urlington A ssistant Manager
I was hired on as the assistant manager. I worked closely with the manager setting up this new location and building the business in this area. We took customer applications, calculated loan amounts, checked references, and dispersed cash. We also did collections as well as marketing. I assisted with all aspects of the business including open/close of location, deposits, customer service, and anything the manager needed.
SKILLS
Type 40 WPM
Cash handling/ deposits
Nurse Delegated
Call center and in store
Customer service
CPR
Food Handlers Permit
Management
HR for King County
Insurance for Dr’s office
Clerical including filing,
faxing, managing emails,
correspondence, and
customer and subcontractor
accounts and files,and taking
inbound calls and messages.
Creating advertising
Marketing
Outside and Inside sales
Collections
Familiar with company
specific software such as
Managemore, Foxpro, Eros.
Programming, activating,and
servicing Cellular phones and
products.
EDUCATION
Salem University, Online B A in progress
CURRENTLY ENROLLED
Pursuing my BA in Management
Skagit Valley College, Mount Vernon, WA A A
MONTH 2010 - MONTH 2016
AA degree in General studies which fulfills the prerequisites for a BA. REFERENCES
Amber Brown M anager at Allied Cash Advance and Advantage Wireless
April Haug Smokey Point Manager Consolidated Cellular
Carrie Papendorf C oworker at Anderson Appliance
I also have letters of recommendations, emails outlining my work, and a certificate of appreciation available upon request.
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