Inside Sales/Customer Service

“Innovative, Polished, Dynamic Team Player and Relationship-Builder”

Objective: Inside sales or customer service role in an environment where my abilities to organize, plan and implement strategic relationships will lead to successful engagements, enhanced relationships and maximized profits.

PROFESSIONAL QUALIFICATIONS

Bachelor’s Degree Marketing

Masters Public Health - SCSU

Sales/Marketing/Management/Software Training

19 years business development experience in Connecticut

Proficient in MS Office Suite

Proficient sales data/call reporting software/applications

Proficient in QuickBooks

FUNCTIONAL / TECHNICAL SKILLS

Proven record of superior selling, technical and relationship building skills at all levels for the long term.

Partner with Leadership and Ownership to increase profits.

Assess needs of internal customers and communicate direction and process.

Experience with Project Management for a State of Connecticut Grant

Drive sales in accounts and targets through development of call center team with diverse backgrounds.

Supervise Staff

EXPERIENCE HIGHLIGHTS

Ricoh, USA – The Office Works 2015-present

Major Account Manager – Legal Market

Solutions Consultant in document management and business processes within the legal market in Connecticut

Achieved goal of over $700k in the first year, top 6% of Major Account Managers

Address complex issues related to connectivity and solution integration

Communicate and manage projects within various departments internally and externally

KX Technologies, LLC-A Berkshire Hathaway/Marmon Group Company 2012-2015

Marketing Coordinator/Account Manager

Managed and developed accounts, national and international, worth over $7 Million annually.

Increased revenue in key account by 21% in one year.

Market products through development and implementation of marketing strategies with promotional and advertising campaigns.

Track sales data and prepared analytical reports.

Spearhead new product launch with the design of new product literature, exposure on the website and on social media as well as advertising strategies including inbound marketing tactics.

Knowledgeable in the water purification industry, including global distribution

State of Connecticut, Board of Regents 2011-2012

Project Manager –College of Technology, Next Generation Manufacturing Center

Coordinated all aspects of managing a $3 million National Science Foundation grant awarded to the State of Connecticut focusing on the 12 community colleges and 4 state universities.

Collected and organized data used for presenting and reporting at regular ongoing conferences, meetings and workshops involving manufacturing and the goal to improve its work force in Connecticut.

Act as liaison between state system office and the 16 institutions regarding ongoing events and activities that support professional development with regard to manufacturing in Connecticut.

Utilized social media and other technologies for regular communication with various levels within educational institutions including students regarding the features and benefits of the grant.

Leone Marketing - Public Relations Representative 2008-2011

Represented Cabot Cheese and Green Mountain Coffee at various events throughout CT.

Presented product information and fielded questions to groups ranging in size, some upwards of several hundred at a time.

Valentino & Company - Office Manager 2008-2011

Primary liaison between clients and staff of accounting firm.

Helped manage the flow of information.

Hire Aspirations USA, LLC - Call Center Manager 2006-2008

Developed and implemented call center process and methodology.

Managed and motivated teams of call center associates in order to achieve predetermined goals.

Roche Corporation, Indianapolis, IN 1992-2000

Account Manager – Hospitals 1997- 2000

Account Manager – Professional Systems 1992 -1997

Daily interaction with physicians, nurses, hospital administrators, managed care administrators and other health care professionals to problem solve and help meet clinical and regulatory needs for healthcare institutions and the patients within the realm of blood glucose monitoring.

Worked closely and cooperatively with various team members in other specialties to successfully grow sales in Connecticut to over $3 million annually.

Regularly presented information and in-servicing to all healthcare professionals, in groups as large as 65, on new diabetes information.

Achieved “Winners Club” (1994 and 1998), an award for the top account representatives of the year.

The Standard Register Company, Dayton, OH - Major Account Representative 1986 - 1992

Advanced to the fifth level of sales with a volume in excess of $500,000 annually in business forms and related products, specializing in the financial markets.

Achieved membership in 100 + Club (1989, 1990 &1991), an award for the top sales representatives.

EDUCATION

Southern Connecticut State University, New Haven, CT, Master-Public Health

University of Massachusetts, Amherst, MA, Bachelor in Business Administration – Marketing

VOLUNTEER

Tri-Chair of KidsCare Team for Cheshire Relay for Life Fundraiser

oHelped raise over $5,000 for American Cancer Society.

oCoordinated communications and fund- raising activities.

oOrganized Teams and activities for 5 Cheshire Public Schools.

Girl Scout Leader for Daisy/Brownie Troop, Cheshire, CT,

oResponsible for all Girl Scout activities for a troop of 13 girls for 7 years

oTook training classes on safety and leadership.

oHandle annual registration, fund raising and teaching merit badges or “Try Its” for the girls.

oResponsible for troop finance and accounting.

Cheshire Junior Women’s Club

oServed as Education Committee Chairperson

oServed as Membership Chair

Big Brother/Big Sisters

Bright Beginnings Mentor

203-***-**** Cell 203-***-**** email: **********@****.***

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