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Information Security Customer Service

March 12, 2018

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Eng. Nidal W. Al Batayneh

Address: Malik Bin Asmaa St. Amman, Jordan

Contact: +962-**-***-****, 79 7115 243


Information Technology & Telecommunication (IT&T) Management Aviation & Banking Systems

Rich experience in driving operations across the career with proven success in ensuring optimum results


A top level techno managerial professional with over 27 years of robust experience in IT and Telecommunication sector across technical consulting, designing future proof data and Telecommunication solutions for clients, managing overseeing and training technicians, budgeting & forecasting, customer service and administration. Core strengths in project & people management skills coupled with professional competencies in mobilizing and judiciously managing resources with structured inputs in the domains of project planning, scheduling and monitoring to ensure project accomplishment within defined time/cost parameters. Skilled in managing entire operations & maintenance for IT & Telecom systems & equipment, installation & maintenance of various IT & Telecom networks and testing & inspection of IT & Telecom equipment to ensure maximum uptime of the equipment.

Acquired extensive experience in coordinating & cooperating with the Operations Readiness & Airport Transfer (ORAT) Team with regards to new airport terminals encompassing Airport, Network & telecom, Information security, Business systems & airport systems like docking system, flight information, baggage handling, SITA, ERP and over than 100 systems including the interfaces, ensuring compliance to Information Security (IS), leading projects and defining procedures/ standards. Hands on expertise in deployment, monitoring, maintenance, development, upgrade & support of IT&T systems, rendering expertise & support during system upgrades, installations, conversions and migration.

Skilled in managing entire operations & maintenance for telecom systems & equipment, installation & maintenance of various telecom networks and testing & inspection of telecom equipment to ensure maximum uptime of the equipment. Expertise in building/optimizing organizational processes, facilitating continual improvement deploying enhancement measures to maximize efficiency for optimum productivity, while meeting business objectives and vision. Proficient in defining / implementing IT&T policies & procedures, including those for architecture, security, risk management, BCP, disaster recovery, standards, purchasing, and service provision.

Core Competencies

Strategic & Business Planning.

Revenue Management & Budget Control.

Technology Integration & Architecture.

New Product & Technology Launch.

Team, Major Agreements, Program & Project Management.

SMART Objectives.

ITT Business Catalogue

Organizational design & Restructuring.


Oct 2017 – Current: Independent IT&T Services & Aviation Senior consultant

•Consultation Services for

oAviation entities on IT&T infrastructure best practices & infrastructure

oInformation Security.

•Information Security Awareness.

Oct 2009 – Jul 2017: Airport International Group, Amman, Jordan as Director – IT & T

Key Deliverables:

•Accountable for planning, managing and overseeing all execution teams for capacity growth and coordinating with vendors to ensure reduced operating expenditure and improved fiscal position.

•Designing network layouts, managing the installation, configuration & commissioning of telecom systems & devices and monitoring routine performance reports as a measure of preventive maintenance.

•Leading, managing and delivering solutions and establishing & managing successful product delivery teams for customer from transition through steady state.

•Conducting audits for operations, systems, applications, telecom & networking and developing plan to ensure scheduled delivery of Customer contracts with high quality in compliance to the business objectives/SLA.

•Managing entire end-to-end technical operations with the accountability of maintaining effective coordination with the Sales Managers to provide technical recommendation on developing proposals.

•Facilitating support in migration, installation & functioning of systems across new terminals based on organizational standards and requirements and coordinating ORAT & new terminals (Phase 1 & 2) contractor with regards to IT&T systems and structure.

•Instrumentally defining & implementing IT&T & Security strategies, IS Policies, Procedures, Baselines & Guidelines for the group as well as carrying out security awareness sessions & IT&T training sessions for AIG employees.

•Participating in periodic risk assessment & plan preparation for penetration tests and driving significant efforts in enhancing productivity through optimized resource utilization and restructuring of IT&T division/ Information security team.

•Preparing & ensuring compliance to IT&T budget (CAPEX & OPEX) including estimated IT&T budget for the new terminal for next 20 years. Developing ISO IT&T forms like Incident Management Form, IT&T request Form and Change management form.

Key Achievements:

•Played key role in setting up of new terminal and resolution of issues for other divisions or authorities beyond ITT scope.

•Holds distinction of reducing the costs through resolution of various ITT requirements.

•Recognized efficient management of New terminal telecom & networking operator project, Airport Systems maintenance, support & operations project.

•Developed IT&T information security policy, IT&T continuity plan & other IT&T policies. Held accountability of prominent strategic & Major projects.

Key projects:

•Opening of New terminal (Phase I & II).

•Flight Information Display System (FIDS) Upgrade.

•Redesigning of System & Process logs for Visual Docking System.

•IT &T security policy and IT&T security hardening across all domains.

•Creating DMZs, defining rules & policies for firewalls, ACL for network devices, systems policies like domain group policy, web security policy, e mail security policy and complied with standard and best practices of security hardening.

•SOPHOS antivirus enterprise edition & email security.

•WEBWASHER & StormShield web security, Time attendance, Access Control & other IS projects.

•Setting up of CCTV for remote and blind zones Network & Systems layout and architecture including restructuring, updates & upgrades.

•Major Wi Fi redesign & upgrade project Implementation of IT&T and construction standards in the new terminal building

•Maintain refurbished & relocation of IT&T rooms.

•Unified Telecom & Network project: Re engineering of Telecom & NW Structure.

•Resolution of issues related to Visual Docking System (overshooting & undershooting of aircraft), overheating & hanging of FIDS screen PCs/ servers, network & communication disconnections, redefining setup of systems like access control, CCTV, domain, exchange, ERP and other IT&T systems.

•Automation of process on multiple levels.

•Virtualization, cloud computing & mobility.

•Point of Sale (POS) Voice communication System (VCS) for Civil defence (CD).

•AIG portal & in house developments such as In-house gateway (IHGW), Flight Tracker, Flight approaching and online /& automation of: Security permit training IS awareness, Airport drive permit, HIRA, IMS & more.

Mar 2001 – Sep 2009: Invest Bank, Sharjah UAE as IT Security Administrator

Key Deliverables:

•Functioned as Acting IS Manager, a leading Member in Systems Selection Committee and IT Related Projects.

•Spearheaded operations of the security division including setting up of various systems & applications, designing of security policy, DR & BCP.

•Developed numerous ISO forms and contributed in IT & physical security audit, review/ consultation for applications, systems & network with the accountability of carrying out training sessions to generate IS awareness.

•Provided direction and scope to align technology with the organization’s strategy, priorities and business needs; holding full accountability for data collection, analysis, recommendation and presentation.

•Identified all impacted stakeholders, coordinated between the impacted stakeholders to gather, analyze, document and approve business requirements.

•Responsible for driving process improvement / change management initiatives, defining the order and timelines for the migration activities and transitioning the activities to various operational teams.

•Monitored IT Service management process and catalyse realignments to make the system more effective and organizing various training sessions for the team to enhance their performance.


•Played key role in risk assessment & IS projects, re engineering/ implementation of banks telecom & network projects.

•Functioned as Member of Committee involved in replacement of banking systems.

•Significantly reduced HR processing time through automation of manual processes.

Key projects:

•Opening new branches

oDesigned IT & technical layout, IS architecture including network.

oSetup & administered all IT related devices like Security, Servers, network devices, ATM, ISP services, UPS, generator and computer Room.

•IT Security Project –IT Security Assessment & Penetration Project based on ISO 27001.

oSet up Access Control & Time Attendance Systems (Smart Lock Online & MAXxess).

oSophos Suite, Enterprise edition, WS1000 (Web Security) & ES4000 (e mail Security).

oZYLAB system for archiving. Used VB6 & Crystal Reports for system reporting.

oLANDESK: System management solution – Security Management System.

oNetwork Security re engineering.

oDVR selection & re engineering.

oNortel PABX.

oSelection, migration & implementation of MS domain to single domain & Backup setup

oOther Systems & Applications (Peribit, NetFlow, AD Manager, Blade Server technology & others).

oSetup a test security lab by emulating banks environment.

•New Banking System Project (FLEXCUBE banking application from i flex).

oInvolved in setting up & implementation of SMS Module (Security Management System) of banking application (Flexcube) based on security policy.

o Short listed systems. Participated in evaluation sessions & preparation of project plans.

o Liaised with vendors with regards to delivery of H/W, S/W and licenses based on banks orders.

oUsed MS Visio for Network & Security Design.

oCoordinated activities related to handover of projects.


AUG 1995 – FEB 1999: Zalloum Group of Companies, Tashkent, UZ as Senior IT Director – General & Regional Manager

Sep 1993 – May 1995: Citibank, Amman, Jordan as Network Administrator

JAN 1990 – Aug 1993: Arab Bank, Amman, Jordan as Computer Engineer


Mar 1999 – Nov 2000: Independent IT Consultant, Middle East Region

•Aug 2000 - Nov 2000: Qatar Ministry of Interior/ ITC International Doha, Qatar

oDeveloped & implemented initial phase of IT Business Process Re Engineering to enhance security, IT systems & processes for the Interior Ministry of Qatar encompassing 36 government agencies.

•Mar 2000 - Aug 2000: Tantash Information Systems Group Amman, Jordan

oWorked on IT business development in the ME.

oImplemented products using PB6 developing tool, MS SQL/Sybase for dB engine, OLAP Brio, ByteQuest and ACCPACC.

oEnsured maintenance of technical software documentation & source codes.

•Apr 1999 - Nov 1999: Al Habtoor Trading Enterprise, Dubai, United Arab Emirates

oIT business development and rendering information systems support to various regional HABTOOR TRADING ENTERPRISE companies (HTE) in ME.




•Business Object.


•Certified Ethical Hacker (CEH).

•Airport HR Management (ACI AMPAP Program).

•GSN III – Emergency Planning & Crisis Management (ACI).

•Airline Management for Airport Professional (ACI AMPAP Program).

•Airport Planning, Development and Environmental Management (ACI AMPAP Program).

•Airport commercialization and Finance (ACI AMPAP Program).

•Airport Operations, Safety and Security (ACI AMPAP Program).

•Airport Transport Systems (ACI AMPAP Program)

•Landesk Security Management System.

•Anti-Cybercrime security course. UNIXWARE user & Administrator course.

•Certified Information Security Manager (CISM).

•Certified Information Security System Professional (CISSP).


•Certified AMPAP.

•Certified Airport De Paris (ADP) internal Auditor as per ISO 14001 & 9001.


•B.Sc. - Electrical - Computer Engineering, the George Washington University, Washington D.C. USA, 1987.

Date of Birth: 16th Jun 1965 Nationality: Dual Jordanian & Canadian

Languages: English and Arabic


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