Customer Service Medical Assistant

DOMONIQUE ANDERSON

**** ***** ***** ** ***. D Raleigh, NC 27606

919-***-**** D *********@*****.***

OBJECTIVE:

I desire employment with an upbeat agency which ethically provides financial stability so that I may achieve company and personal goals.

EDUCATION:

AWARDS:

RELEVANT

PROFESSIONAL

EXPERIENCE:

Miller- Motte Technical College, Raleigh, N.C.

Associate of Applied Science, Medical Assisting

October 1, 2014

Dean’s List, Medical Office Assistant (Winter 2012) President’s List, Medical Assisting (Winter2013)

National Electronic Warranty Corporation, Work@home Customer Care Representative

April 2011 – February 2012

Raleigh Associated Medical Specialists, Raleigh, N.C. Registered Medical Assistant

November 2014 – March 2015

I was a first call resolution specialist. The goal was to solve customer issues during the first initial contact as a method to being efficient and to reach high levels of customer satisfaction. I assisted customers in resolving satellite and payment related issues with complex provisioning, home networking, e-mail, and other inquiries. I provided quality customer service and ensured customers understood operating requirements of all products. I interpreted, diagnosed, and troubleshot technical issues involving company products and services. I quickly developed trust and rapport with customers to provide support and deescalate frustrations. I identified other products and services for existing customers by maximizing their education on company products. I kept a positive attitude, stayed motivated, I remained competitive and performed with high energy. I supported individuals with their television issues, explained company policy, assisted with online support, and performed other clerical functions and duties as assigned. I evaluated customer bills and other inquiries and informed them of my discoveries. I processed payments via secured networks and set up payment arrangements.

-Referrals

-Data Entry

-Patient education

-Educating newly diagnosed

diabetic and hypertension

patients.

-Assisting physician with

injections

-Weekly education from

Pharmaceutical Sales

Representatives

-Greeting patients

-Triage

-Obtaining medical histories

-Regulating patient flow

-Busy work environment

(20-30 patients daily)

-EKG, Aortic scan, & Bladder

scan

-Ear irrigation

-Electronic transmission of

prescriptions

COMPUTER

SKILLS:

EMPLOYMENT

HISTORY:

SOAPware - Electronic Health Records - C itrix - L ytec MD - Microsoft Word, Outlook, Excel Private in home nurse, Garner, NC (full-time)

April 2015 - Present

Raleigh Associated Medical Specialists, Raleigh, NC (full-time) November 2014 - March 2015

Registered Medical Assistant

Wilco-Hess, Clayton, NC (full-time)

June 2013 - November 2014

Sales Associate

Garner Florist, Garner, NC (part- time)

September 2012 - September 2014

Delivery and Customer Service Associate

National Electronic Warranty Corporation, Tyler, TX (full-time) April 2011 - February 2012

Customer Care Representative

REFERENCES AND PORTFOLIO AVAILABLE UPON REQUEST

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