Customer Service Human Resources
Resume:
CURRICULAM VITAI OF AGATHA DITSIETSI HLAKOANE
Mobile: 073*******
Email: **************@*****.***
PERSONAL INFORMATION
Location : 46 Mc-Alpine Road Malvern East Johannesburg 1401
Identity no : 881**********
Driver’s License : Code 10 C1
EDUCATIONAL QUALIFICATIONS
Secondary Education
Name of last School : KgolaThuto S.S.S
Qualification : National Senior Certificate
Year Completed : 2009
Tertiary Education
Name of institution : Maluti TVET College
Qualification : N6: Human Resources Management
Duration : June 2012- June 2014
COMPETENCY PROFILE
Knowledge
Skills
Attitude
Batho Pele Principal
LOGIS
Persal System
Communication skills (Verbal, Writing and Listening).
Administration skills
Secretarial Skills.
Computer skills and Telephone etiquette skills.
Presentation skills
Team work skills
Problem solving skills.
Interpersonal skills.
Customer Service
Work under pressure
EPLOYMENT EXPERIENCE
1.National Youth Development Agency
Receptionist/Frontline Consultant and Branch Administrator (01April 2016 31 March 2017: Internship)
Capturing and Filing the leaves forms and attaching relevant documents that are necessary for taking leave.
Responsible for making sure that all stuff members sigh attendance Register.
Filing leave forms with all necessary documents.
Responsible for conducting daily absenteeism reports.
Responsible of booking of venue for the meetings in and outside the office.
Responsible for booking of parking for Clients and Stakeholder.
Performing all the Receptionist tasks (welcoming of clients and the staff).
Arranging of Catering for daily and weekly meetings or trainings.
Provision of information on all NYDA Product and Services to clients coming to the branch and Doing Out-Reach.
Capturing of Database of enquiries and job applications.
Job Verification (Confirmation of job seekers availability).
Email applicants C’V to opportunity provider or recruitment agencies.
Conducting customer satisfaction survey and evaluating them and drafting monthly and quarterly reports.
2.MofumahadiManapoMopedi Regional Hospital
Human Resources Administrator/Officer (June 2014 to December 2015: Internship)
Capturing/Filing the leaves forms and attaching relevant documents that are necessary for taking leave.
Capturing Termination of services for retiring and resigning employment.
Typing the circulars to inform the organizational staff on matters relating to human resource office.
Ordering stationery for H.R Department in order to supply the division with the necessary material required for daily usage.
Updating and filing the personal files of all employees and ensuring that the files contain documents such as CV’s, qualifications, salary advice/slips and other personal information.
Monitoring the time book to eliminate staff absenteeism.
Designing the advert of vacant positions that needed to be filled at the Hospital.
Conducting customer satisfaction survey and evaluating them and drafting monthly and quarterly reports.
Responsible the photocopying for HR department and personally distributes all confidential documents.
3.SERITI INSTUTUDE (Social Development)
Citizen-Based Monitoring and Data Collection (CBM) 1 March to 31May 2014
Asking Clients and the community about the services of the Social Development.
Drafting down the Clients and Communities complains about Social Development.
Compiling the full Report about the Services and Complains from the Research done.
Presenting the Report to the Supervisors and the Stakeholders.
REFERENCES
1.HlengiweCele
(Branch Manager -National Youth Development Agency)
011******* ext. 3001 / 084-***-****
********.****@****.***.**)
2.MrObedLetsoho
(National Youth Development Agency -Product Coordinator
****.********@****.***.**
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