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Project Manager Insurance

Smyrna, Georgia, United States
March 08, 2018

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Cell: (954) ***-****


Majesco Mastek, Atlanta, GA May 2015 – Jun 2016

Senior Program / Project Manager

Client – Hallmark Financials, Dallas Fort Worth, TX

Client – Texas Farm Bureau, Waco, TX

Leading the customization and implementation of their P&C insurance product for personal, commercial and specialty markets to support thru Development, Testing and Production support for their Insurance clients that will drive profitability and enhance Customer Experience and improve returns. The total Budget is 10M.

Selected Accomplishments

As a single point of contact manage the Client relationship and responsible for the Account & Delivery.

Managing a Team of 30+ resources at offshore and 10 at onsite.

Create proposals and RFP’s and SOW’s for Client engagements.

Understand Client needs and identify new business opportunities and successfully convert them to projects thereby growing the Account and increasing the revenue.

Negotiate business contracts and costs with customers and develop Business proposals / customized programs to meet Client needs and close out business.

Continuously improve processes, policies, procedures to support changing business needs.

Oversee application development and management activities in accordance with business directives.

Develop technology roadmaps and plans to ensure ongoing viability, business efficacy and cost effectiveness of key technologies.

Develop account strategies to meet the revenue target and account budget with timelines.

Organized and facilitated Scrum ceremonies/Cadence meetings- Sprint planning, Daily stand-ups, Reviews, Retrospectives, Release planning, Product and sprint backlog grooming and Sprint demos

Tracked and communicated team velocity, sprint progress and daily burn down charts

Assess potential business risks and develop mitigation plans.

Address customer concerns and queries in a timely and accurate manner.

Involved in the recruitment process and performance appraisals.

Mphasis (An HP Company), Newyork, NY Mar 2014 – Apr 2015

AVP / Delivery Manager

Client – AIG Benefit Solutions Group, Neptune, NJ

Leading the delivery and responsible for the P&L of the AIG Benefit Solutions Group Account in the North America region. Responsible for overall Strategy, Delivery, Business Transformation and Relationship Management. Direct project portfolios ranging from $15M to $20M including P&L responsibilities.

Selected Accomplishments

Lead engagement planning, budgeting, forecasting, mobilize and manage engagement teams, authorize expenditures, define deliverable structure and identify process improvements.

Provide periodic updates on department activities and initiatives to Management, Board of Directors, Stake Holders and Audit committee as required.

Build and execute technology implementation plans and negotiate vendor agreements to support business regulatory and compliance objectives / needs.

Performed extensive reviews for prospective projects, providing supportive documentation for RFP and replies to sponsors. Contribute to development of proposal pricing strategies.

Delivered executive presentations for architecture road maps, technology initiatives and POC’s.

Weekly Reporting of the progress to the C level Executives, Sponsor and Business Owner.

Successfully managed a Team that included 40+ offshore resources (India & France) and 30+ onsite.

Cognizant Technology Solutions, Teaneck, NJ Jan 2010 – Mar 2014

PMO Project Manager

Client – First Data Corporation, Coral Springs, FL

Client – American Express, Phoenix, AZ

Plan engagements within constraints of delivering on time, budget and scope objectives, including acquiring resources and coordinating efforts of team members. As part of leadership team, focusing on the Banking and the Travel domain with 100 Million annual revenue and over 1000 employees.

Selected Accomplishments

Responsible for leading transition, managing relationships, delivery, driving client satisfaction and enabling robust governance of Cognizant industry standards.

Demonstrated outstanding leadership consistently scoring 90% or greater on Client Satisfaction surveys distributed to study engagement managers for project initiation, monitoring & closeout phases.

Manage IT PMO function and subordinates, including their assignment and project assignments.

Deliver continuous improvement proposals within the PMO process to drive simplification and increase value add of our PMO processes and team.

Track the progress of the projects executed in Agile by developing an integrated project plan outlining the tasks and work efforts, dependencies, milestones and critical path in detail and using Burndown Charts and Scrum Task Boards

Develop project management plans, WBS, Activity Lists for strategic projects.

Manage risks – identify risks, perform qualitative and quantitative analysis, plan risk responses

Provide leadership to cross-functional teams to deliver projects on defined time, budget and quality

Manage client relations, organize and lead pursuit teams, lead proposal development process.

Successfully led a team of 120+ resources on a 80/20 Offshore / onsite work model.

Participate in staff recruitment, retention activities, performance reviews and training needs.

Kaltech International, Duluth, GA Sep 2007 – Jan 2010

Program Manager

Client – Southwest Airlines, Dallas, TX

Managed the Southwest Airlines Loyalty Program and led a team of 50 people, internal personnel and multi-vendor teams in a matrix organization and successfully delivered the Rapid Rewards conversion. The total budget was 4 Million.

Selected Accomplishments

Plan and organize goals for releases for the Rapid Rewards portfolio.

Spearheaded the requirements gathering, business analysis, technical design, development, deployment and conduct Tollgate presentations.

Streamline the development process to help team meet customer needs. Remove roadblocks.

Provide leadership to ensure team success and help team members achieve project goals.

Document and share the vision of the product with stakeholders.

Ensure product delivered met customer needs

Facilitate difficult decisions. Manage project risks.

Identifying resources and allocating of tasks and monitoring daily work efforts.

Track the progress of the projects by developing an integrated project plan outlining the tasks and work efforts, dependencies, milestones and critical path in detail.

Develop and manage the BCP’s and assist in driving the Knowledge Management process.

Ensure application delivery with superior quality for the new Rapid Rewards Database for Loyal Members and compliance to PCI regulations.

Patni Computer Systems, Cambridge, MA Mar 2005 – Sep 2007

Senior Project Manager

Client – State Farm Insurance, Bloomington, IL

Managed the Enterprise Oversight of Financial Reporting Controls (EOFRC) program in conjunction to the Sarbanes Oxley Act concerned with Section 404 to help ensure reliable financial reporting. The total budget was 5 Million

Selected Accomplishments

Conduct meetings with Business Sponsors and Key Stake holders and update them regularly on project status.

Identify candidates most capable of delivering an optimal solution based on the Evaluation Criteria.

Interview business users to gather business requirements. Organized and moderated workshops for focus groups.

Review the Testing Strategy, System / Acceptance Test Plans and the Test Cases for testing the tools short listed.

Recommend a product from the list of short listed candidates.

Involved in hiring, performance management, mentoring and performance appraisals.

Zensar Technologies, Pune, INDIA Aug 2003 – Feb 2005

Technical Project Manager

Client – British Telecom, Cardiff, UK

Overseeing the complete transition of the Automated Supply Chain (ASC) system and providing development, maintenance and 24/7 Production support.

Selected Accomplishments

Defining the Transition approach and the detailed KTRT Plan and monitor the overall Transition progress.

Understanding the System & Studying the Functionalities of all the applications.

Coordinating with Offshore team and imparting the knowledge base and taking care of 24/7 Production support.

Involved in hiring, mentoring and performance appraisals.

BTL Solcorp, Mississauga, CANADA Oct 2002 – Jul 2003

Project Manager

Client – Solcorp, Mississauga, ON

Customizing INGENIUM, a life insurance product developed by Solcorp to suit to Aflac’s (Client’s) specification and thereafter supporting the maintenance and production support.

Selected Accomplishments

Studying the INGENIUM Insurance Product system.

Based on Client requirements customizing INGENIUM as per their needs.

Coding, coordinating the testing activities and delivery.

Career History

Datamatics America Inc, New York, NY Feb 1997 – Sep 2002

Business / Systems Analyst

Client – Bank of America, Charlotte, NC

Client – Farmers Insurance, Los Angeles, CA

Client – Nationwide Insurance, Columbus, OH

Client – Computer Science Corporation, Austin, TX

Fuzzy Logic Technologies, Chennai, IN Jan 1996 – Jan 1997



BE, Computer Science and Engineering, SRM University, Chennai, India


Award in recognition of work accomplished by the Quality Assurance Team in Farmers Insurance

Extraordinary Performance Award for successfully transitioning the British Telecom project

Excellence Award for successfully completing the NGA Transformation project @ American Express


IT alignment, IT Strategy and Vision Formulation, Gap analysis, Investment Prioritization, Planning, IT Transformation and Modernization, IT enablement to support business capabilities, IT Optimization and Global IT management, High Availability Systems, Risk Analysis


Platforms/Frameworks/Operating Systems

J2EE, Weblogic, Linux, Solaris, Client Server Computing, IBM Mainframes, SOA Web Services, Windows, UNIX, MVS/TSO/CICS


Microsoft SQL Server, Oracle, DB2, MS Access, Lotus Notes

Technology Stack

Java, VB, UNIX Shell, Cobol, Easytrieve, JCL, REXX, C, C++, XML, WSDL, PL/SQL, Microsoft Office products like PowerPoint, Word, Excel, Visio and Project, Earned Value Analysis (EVA), Connect Direct, VSAM, FileAid, OMEGAMON, XMODS, EDI, GENTRAN, ChangeMan, ABC Flowcharter, INSYNC, MQSeries, Xpeditor, InterTest, SmartTest, Hiperstation Test Script recorder and player, UML, Rational Tools (Clear Case & Clear Quest), Requisite Pro, Quality Center, JIRA, Confluence, Quickbase, Sharepoint, REMEDY, NetSuite, CVS, SourceSafe, Subversion (SVN), SoapUI, XmlSpy, HTML, Web services, PPM, CLARITY.



Compliance Tools



GEAC – Financial product developed by Dunn & Bradstreet pertaining to AP, GL & FA

COGEN – Insurance product developed by Continium, CSC pertaining to Property &Casuality

INGENIUM – Insurance product developed by Solcorp, EDS pertaining to Life

WYNSURE – Insurance product developed by Wyde, Mphasis pertaining to Life & Annuities

Contact this candidate