Telerperformance (Apple At Home Advisor), Ft. Lauderdale, Florida
iOS Senior Adviser, June 2015-January 2018
Troubleshoot and answering customers’ questions over the phone or via chat about Apple products, services, and accessories, including both software and hardware.
Confer with customer by telephone to provide information about products or services, take orders, cancel accounts, or obtaini detail complaints.
As an At Home Advisor support include Apple Watch, iPhone, iPod, iPad, Mac, AirPort, Apple TV, and iTunes.
Store Manager Home Depot, May 1999-February 2013
Resolved customer complaint regarding in sales and service
Review operational records and reports to project sales and determine profitability and monitor customer preferences to determine focus of sales efforts.
Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations.
Broward Community Colloege, Davie, Florida
Business Management, August 2000
Patiance: Very experience in dealing with upset customers on a daily basis giving them the quality time they deservice and resolving there issues.
Clear Communication Skills: Ensuring I fully uderstand customers issue and clearly communicating a resolution.
Knowledge of Product and Services: Understanding the ins and outs of how your products and services works.
Goal Oriented Focus: Exceeding all company metric and understanding business goals + customers happiness can work hand-in-hand without resulting in poor service.
Willingness to Learn: Always seeking to improve whether its products, marketing business, or helping customers.