Support Office
Resume:
Copiague, NY *****
Home 631-***-****, Cell 631-***-****
********@*****.***
COLMAN J. CHIRAYIL
OBJECTIVE
Senior Computer Desktop Support Technician
SKILLS & ABILITIES
Twenty years of various computer software, Laptop, Desktop, Printer support. Prioritize, troubleshoot and solve problems in a timely fashion giving detail attention and explain to users how the problem occurred and how it was resolved. Work as an individual and member of the team.
Imaged laptops, desktops using Ghost, CCM, SLD and Altiris and installed S/W
OS – Windows 3.1, Windows 95, 2000, XP and Win 7, Win 10, familiar with MAC IO,
S/W. MS office 1997, 2003, 2007 and 2010, Lotus Notes, Rumba, Adobe Reader, Writer,
Antivirus - Symantec Endpoint, Malwarebytes, MacAfee
H/W - Laptops -Compaq, IBM ThinkPad, Dell and Lenovo ThinkPad
Desktops – IBM, Compaq, Dell, HP, Printers – HP Deskjet and LaserJet, Lexmark
Email – Lotus Notes, MS Exchange Outlook, Mobleiron, IBM traveler
Web Browser – IE, Firefox, Chrome
EXPERIENCE
1800Flowers.com Carle place New York
Senior Desktop Deployment Technician
July 5, 2016 - Aug 2, 2016
Imaged, configured for deployment of 45 Dell laptops and HP desktops.
Using Remedy, worked on problem tickets, deployed laptops, configured, set up Outlook email and connected LAN printers. Used MS office 365.
Vicon Industreis, Hauppague New York
March 28, 2016 - May 3, 2016
Worked on Security Surveillance camera, replaced circuit board and computer tested and calibrated Lens
COMPUTER SENIOR DESKSIDE SUPPORT TECHNICIAN
NEW YORK LIFE INSURANCE CO. NEW YORK, NEW YORK
April 1997 - September 2001 On-site user end support as a consultant
October 2001 – June 2014 as employee.
Participated as team member in Windows 7 upgrade about 7000 desktops and laptops in eight months, in 2013, while working on day to day computer support.
Traveled extensively in many states for one and a half year, and participated in upgrading Outlook POP
to MS Exchange Outlook, of 16000 mail boxes for employees and NYL agents
Configured MS Exchange on iPhone, iPad, Blackberry and various Smart phones.
Responsibility include install, configuration and trouble shoot software and hard ware.
Provisioned and configured Mobileiron and IBM Notes traveler on Blackberry
Configured Lotus Notes internet pass-thru email access
Manually upgraded laptops and desktops from Windows 3.1 to Windows 95.
Created Ghost images, burn CD to image and configure laptops and desktops.
Supervised two General Office migration from Windows 95 to Windows 2000 and from Windows 2000 to Windows XP of about 2300 laptops and desktops in four years, supporting on site local technicians in other states, from Alaska to Hawaii.
Customized MS USMT for this project. In order to accomplish the migration of OS, traveled to many NYL offices, created hard drive ghost images for real time USMT test in the Lab. Wrote OS migration procedure for third party vendor and supported their Team lead in the process, during the OS migration in 180 NYL General offices in multiple locations in same day from Alaska to Hawaii working late hours to cover the migration.
Managed a tem for four in lease expiry of 900 desktops and laptops in the home office.
Managed two project in in two year interval of replacing 250 laptops in one month for Development Managers, Each day 10-15 Laptops were shipped to LAB in the morning. Data Backup restored and shipped back to users in different States, same evening even though the SLA was two business days after laptop were received in the lab.
Configured Outlook Email and Lotus Notes Email
Extensively and exclusively worked in retrieving data from crashed SATA and SSD Hard drives and restored data.
Used Altiris, Patchlink, Symantec AV and SecureDoc Win Magic hard drive encryption consoles
Worked with various data security, A&E, network, Server groups to trouble shoot and problem resolving.
Worked with Cisco IP communicator on laptops after Windows 7 upgrade for the one way audio communication problem using head phones.
Detailed troubleshooting on SonicWALL Aventail VPN remote access using Secure ID.
Remote Support of user sand telecommuters using Go To Assist and Laplink.
MANAGED REMEDY, TO OPEN, UPDATE AND CLOSE INCIDENTS, WORK ORDERS AND TASKS AND ASSIGNED TICKETS
COMPUTER FIELD ENGINEER
ON-SITE SUPPORT FOR CHASE MANAHATTAN AT METROCH BROOKLYN AND CHASE PLAZA IN
NEW YORK CITY, NY THROUGH GE COMPUTER SERVICES AND DECISON-ONE
May 1994 – March 1997
Supported around 5000 users in Metrotech Brooklyn for 2 years and 2000 user in Chase Plaza NY for one year
Installed various software, laptops, desktops configured for Network Access, printers, modems, PCMCIA Network card and modems.
Installed memory, ISA and EISA and PCI cards on desktops.
As a team replaced 1000 flawed Intel chips in desktops.
Configured Network connection using IBM Token and Madge Token Ring card. Installed MS office, Lotus Notes, Lotus 123, and Word Perfect. Configured laptops for remote access to network on personal laptops, configured Notes email access through Shiva Remote access using Secure ID card. Backup and restored data using Bernoulli Disk
MICROWAVE RESEARCH AND DESIGN ENGINERR
GOVERNMENT SYSTEMS DIVISION, GENERAL INSTRUMENTS CORP.
Dec 1982 – March 1993
Responsible designing various Microwave components using CAD, prototype, test and writing manufacturing and QA procedures for radar warning systems for various defense branches for USA and NATO allies.
EDUCATION
MAGIC Certification, April 2014
CERTIFIED NETWARE ENIGNEER, CNE, CAREER BLAZERS,, NY,
INDUSTRIAL TRAINING IN ELECTRONIS INDIA,
DIPOLMA IN RADIO AND TV, EASWAR’S INSTITUTE OF TECNLOGY, INDIA,
B.S. PHYSICS, C.M.S COLLEGE INDIA
REFERENCES
REFERECNE UPON REQUEST
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