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Customer Service Representative

Cleveland, OH
March 08, 2018

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Alyssa Miller

**** ********** ****

Shaker Heights Ohio 44120



To secure a position in which my acquired skills can be used to maximize professional growth.


Amtrust Financial Services, Business Analyst May 2015-Present

Review automated and manual test cases for accuracy and open defect bugs when necessary.

Act as a liaison between stakeholders, product managers and multiple other departments.

Illicit requirements for User interface and form attachment..

Create user stories for manual testing.

Review and plan workflow for completing new acquisition projects.

Testing Analyst August 2014 - May 2015

Created testing plans and test cases for manual forms testing.

Insured the completion of manual forms testing for enhancements and defects.

New York Life Insurance, Customer Service Representative October 2012 - April 2014

Explained terms, conditions and payment requirements of various life insurance products.

Analyzed new company intranet help site.

Research and resolved customer change requests and inquiries.

Nationwide Insurance Co., Customer Service Representative February 2008 - October 2010

Served as onsite underwriter answering customer and associate questions.

Serviced inbound calls from field agents and customers.

Progressive Insurance Company, Insurance Agent February 2006 - December 2007

Tested updates to quoting software

Quoted and bound commercial auto policies according to the needs of the insured while complying with company and state mandated guidelines.

Responsible for taking inbound calls from customers and independent agents.

Provided assistance to independent agents across the country in selling various insurance products.

Computer Skills

*Windows 7&10 *Excel *Power Point *Microsoft Outlook *Sharepoint *ISONet *VSTS *SQL

Education & Development

Member of the International Institute of Business Analyst

On schedule to obtain CBAP certification by August of 2018.

Completed Business Analyst Capability Foundation Certificate Program

provided by Corporate Education Group.

Property and Casualty License -2006-2013

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