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Business Process Analyst

Location:
Toronto, Ontario, Canada
Salary:
65000 - 70000
Posted:
March 08, 2018

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Resume:

Jordan P Biermann

** ********** *****, *********, *******, M9B 3W5 Tel: 647-***-**** Email: ac4qwz@r.postjobfree.com

Professional Summary

Highly motivated Business Analyst with the technical expertise and business acumen required to optimally

translate business requirements and objectives into scalable, high quality and successful system solutions. Highly experienced in System Analysis, Configuration, Development and Administration of Confluence, JIRA, K2 and SharePoint.

Skills

Business requirements/Functional Spec gathering

Workflow analysis and design

Certified K2 Blackpearl & Smartforms Developer

Sharepoint, Confluence and JIRA configuration and System Administration

Business artifacts documentation

Expert in Confluence, JIRA, SharePoint, & K2

Gap analysis

Business Process Mapping

Microsoft Office Suite

Work History

Business Process Analyst & K2 Developer

Ovations Group – Johannesburg, GP

09/2016 to 12/2017

Implemented user acceptance testing with a focus on documenting defects and executing test cases.

Identified process inefficiencies through gap analysis.

Mapped process activities to desired outcomes to rectify operational inefficiencies.

Developed wireframes, site maps and content inventories.

Recommended operational improvements based on tracking and analysis.

Performed competitor bench marking analysis and identified savings opportunities and potential

product enhancements.

Conducted interviews with key business users to collect information on business processes and user

requirements.

Researched and resolved issues regarding the integrity of data flow into databases.

Documented business processes and analyzed procedures to see that they would meet changing

business needs.

Assessed the impact of current business processes on users and stakeholders.

Conducted knowledge sharing sessions to capture “Lessons Learned” and streamline the product

improvement process.

Mapped current processes and offered recommendations for improvement.

K2 Blackpearl and Smartforms Development

K2 Workflow Development

Testing Support

Knowledge Management Analyst

Ovations Group – Johannesburg, GP

09/2013 to 12/2017

Identified and solved technical issues for Sharepoint, Confluence, and JIRA.

Remained up-to-date on SharePoint, Confluence and JIRA.

Developed and implemented company-wide strategies, processes and workflows for Sharepoint, Confluence and JIRA.

Ensured the quality and accuracy of information in Sharepoint, Confluence and JIRA was up-to-date.

Promoted the access, application and utilisation of Sharepoint, Confluence and JIRA.

Accountable project administration for Sharepoint, Confluence and JIRA.

Sharepoint, Confluence and JIRA Configuration and Administration.

Facilitated the deployment of knowledge information structures.

Enhanced the knowledge sharing and creation culture company wide.

Assistant Director: Knowledge Management

SAQA – Pretoria, GP

12/2010 to 08/2013

Partnered successfully with internal departments, Department of Higher Education & Training to

produce more accurate information for public consumption and use.

Trained, coached and mentored staff and external clients to ensure the smooth adoption of new

information and processes for onboarding of students and their studies.

Developed and rolled out new policies.

Development and implementation of strategies, processes and systems.

Provision of quality and accurate knowledge management products.

Promoted access, application and utilisation of career information based repositories and systems.

Guidance Counselor

Pecanwood College – Hartbeespoort, NW

09/2008 to 11/2010

Wrote course materials such as syllabi, homework assignments and handouts.

Wrote, administered and graded midterm and final examinations.

Planned, evaluated and revised course content and course materials.

Taught courses in Life Orientation to an all-ages college classroom.

Coached sports after hours at the college (1st XI Cricket, 1st XV Rugby, & Athletics)

Pointed students to relevant information about academic and personal support services available at

the college.

Guidance Counselor

St Andrew's College – Grahamstown, EC

01/2007 to 08/2008

Wrote course materials such as syllabi, homework assignments and handouts.

Wrote, administered and graded midterm and final examinations.

Planned, evaluated and revised course content and course materials.

Monitored students' academic progress and referred students who were struggling to campus

resources.

Taught courses in Life Orientation to an all-ages college classroom.

Pointed students to relevant information about academic and personal support services available at

the college.

Coached sports after hours at the college (1st XI Cricket, 1st XV Rugby, & Athletics)

Master in Charge of Archery and Weights Room

House Tutor to Graeme House

Education

Post-Graduate Certificate in Education: Education

Rhodes University - Grahamstown, EC, South Africa

2007

Bachelor of Arts: Psychology & Anthropology

Rhodes University - Grahamstown, EC, South Africa

2006

Certifications

K2 Blackpearl Core

K2 Smartforms

Volunteer Experience

Director

Carlswald Home Owners Association – Midrand, GP

Jan 2012 – May 2014

Financial Planning (Budgeting, Banking etc.)

Strategic Planning (Policies, Rules and Regulations etc.)

Chairman

Pinewood Private Estates – Craigavon, GP

Aug 2014 – Present

Financial Planning (Budgeting, banking etc.)

Strategic Planning (Decision-making, complex management, etc.)

Planned and implemented Security strategies

Planned and organised trustee and annual general meetings

Managed the Board of Directors

Chaired all meetings



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