Business Process Analyst
Resume:
Jordan P Biermann
** ********** *****, *********, *******, M9B 3W5 Tel: 647-***-**** Email: **************@*****.***
Professional Summary
Highly motivated Business Analyst with the technical expertise and business acumen required to optimally
translate business requirements and objectives into scalable, high quality and successful system solutions. Highly experienced in System Analysis, Configuration, Development and Administration of Confluence, JIRA, K2 and SharePoint.
Skills
Business requirements/Functional Spec gathering
Workflow analysis and design
Certified K2 Blackpearl & Smartforms Developer
Sharepoint, Confluence and JIRA configuration and System Administration
Business artifacts documentation
Expert in Confluence, JIRA, SharePoint, & K2
Gap analysis
Business Process Mapping
Microsoft Office Suite
Work History
Business Process Analyst & K2 Developer
Ovations Group – Johannesburg, GP
09/2016 to 12/2017
Implemented user acceptance testing with a focus on documenting defects and executing test cases.
Identified process inefficiencies through gap analysis.
Mapped process activities to desired outcomes to rectify operational inefficiencies.
Developed wireframes, site maps and content inventories.
Recommended operational improvements based on tracking and analysis.
Performed competitor bench marking analysis and identified savings opportunities and potential
product enhancements.
Conducted interviews with key business users to collect information on business processes and user
requirements.
Researched and resolved issues regarding the integrity of data flow into databases.
Documented business processes and analyzed procedures to see that they would meet changing
business needs.
Assessed the impact of current business processes on users and stakeholders.
Conducted knowledge sharing sessions to capture “Lessons Learned” and streamline the product
improvement process.
Mapped current processes and offered recommendations for improvement.
K2 Blackpearl and Smartforms Development
K2 Workflow Development
Testing Support
Knowledge Management Analyst
Ovations Group – Johannesburg, GP
09/2013 to 12/2017
Identified and solved technical issues for Sharepoint, Confluence, and JIRA.
Remained up-to-date on SharePoint, Confluence and JIRA.
Developed and implemented company-wide strategies, processes and workflows for Sharepoint, Confluence and JIRA.
Ensured the quality and accuracy of information in Sharepoint, Confluence and JIRA was up-to-date.
Promoted the access, application and utilisation of Sharepoint, Confluence and JIRA.
Accountable project administration for Sharepoint, Confluence and JIRA.
Sharepoint, Confluence and JIRA Configuration and Administration.
Facilitated the deployment of knowledge information structures.
Enhanced the knowledge sharing and creation culture company wide.
Assistant Director: Knowledge Management
SAQA – Pretoria, GP
12/2010 to 08/2013
Partnered successfully with internal departments, Department of Higher Education & Training to
produce more accurate information for public consumption and use.
Trained, coached and mentored staff and external clients to ensure the smooth adoption of new
information and processes for onboarding of students and their studies.
Developed and rolled out new policies.
Development and implementation of strategies, processes and systems.
Provision of quality and accurate knowledge management products.
Promoted access, application and utilisation of career information based repositories and systems.
Guidance Counselor
Pecanwood College – Hartbeespoort, NW
09/2008 to 11/2010
Wrote course materials such as syllabi, homework assignments and handouts.
Wrote, administered and graded midterm and final examinations.
Planned, evaluated and revised course content and course materials.
Taught courses in Life Orientation to an all-ages college classroom.
Coached sports after hours at the college (1st XI Cricket, 1st XV Rugby, & Athletics)
Pointed students to relevant information about academic and personal support services available at
the college.
Guidance Counselor
St Andrew's College – Grahamstown, EC
01/2007 to 08/2008
Wrote course materials such as syllabi, homework assignments and handouts.
Wrote, administered and graded midterm and final examinations.
Planned, evaluated and revised course content and course materials.
Monitored students' academic progress and referred students who were struggling to campus
resources.
Taught courses in Life Orientation to an all-ages college classroom.
Pointed students to relevant information about academic and personal support services available at
the college.
Coached sports after hours at the college (1st XI Cricket, 1st XV Rugby, & Athletics)
Master in Charge of Archery and Weights Room
House Tutor to Graeme House
Education
Post-Graduate Certificate in Education: Education
Rhodes University - Grahamstown, EC, South Africa
2007
Bachelor of Arts: Psychology & Anthropology
Rhodes University - Grahamstown, EC, South Africa
2006
Certifications
K2 Blackpearl Core
K2 Smartforms
Volunteer Experience
Director
Carlswald Home Owners Association – Midrand, GP
Jan 2012 – May 2014
Financial Planning (Budgeting, Banking etc.)
Strategic Planning (Policies, Rules and Regulations etc.)
Chairman
Pinewood Private Estates – Craigavon, GP
Aug 2014 – Present
Financial Planning (Budgeting, banking etc.)
Strategic Planning (Decision-making, complex management, etc.)
Planned and implemented Security strategies
Planned and organised trustee and annual general meetings
Managed the Board of Directors
Chaired all meetings
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