Receptionist, Customer Service Representative

BERNICE DI NARDO

*** - ** ******** ****. ***** York, Ontario M3K 1W1 / 416-***-**** / ***********@*******.*** CAREER OBJECTIVE

To secure a responsible and challenging position as Administrative Support where my experience, knowledge and skills will be utilized to contribute to the success of your organization, while further enhancing my experience SUMMARY OF QUALIFICATIONS

Over 10 years’ experience in administrative support, customer service and receptionist

Team player interested in achieving all departmental goals

Self-motivated, hardworking, responsible, reliable, punctual, resourceful, loyal and enthusiastic

Excellent communication - verbal and written- organizational and interpersonal skills

Able to handle various assignments within a fast-paced environment, while continuously meeting tight deadlines

Analytical thinker, with great problem-solving and decision-making abilities and a good level of detail orientation

Remarkable ability serving people of diverse socio-economic, cultural and ethnic backgrounds

Proficient in MS Word, MS Excel and MS outlook, with 40 wpm typing ability EMPLOYMENT EXPERIENCE

Administrative Support /Customer Service Representative Royal Taxi Incorporated, North York, ON 2005-2018

Performed customer service and cashier functions for all drivers

Received payment in cash, debit & credit cards with ease and accuracy

Printed taxi voucher requests from clients both online and by phone on a timely basis

Demonstrated polite & courteous behaviour with business clients and colleagues at all times

Prepared clients’ billing statements on a bi-monthly basis accurately and on time

Numerical sorting and filing of taxi chits on a daily basis

Handled all receptionist duties, as well as couriers, in-coming and out-going mail by using the office’s postal machine

Maintained control of inventory and office supplies, and placed orders as necessary

Served as Health & Safety Representative for the department handling all health & safety concerns from 2008 to 2018

Customer Service Representative / Cashier

Loblaws Companies Ltd., Toronto, ON Feb-Mar 2005

Dealt with hundreds of dollars daily, consistently balancing tills to the penny

Handled 150 customers or more daily with accuracy

Was always punctual for shifts

BERNICE DI NARDO 416-***-**** Page 2

ESL Teacher

International Language Academy (I.L.A.), Cartagena, Colombia 1998-2005

Taught a class of 15 children between the ages of 12 and 17 years old in math, science and basic & advanced English while teaching abroad as Canadian ESL teacher

Designed interactive learning activities for children, companies and adults

Created and delivered lesson plans and exams

EDUCATION & CERTIFICATES

Transportation Health and Safety Association of Ontario Joint Health & Safety Committee Effectiveness Course, Toronto, ON` 2009 TESL Certificate/Diploma (5-week refresher course) York Learning Academy Inc., Toronto, ON 2005

TESL Certificate/Diploma

Canadian Co-operative for Language and Cultural Studies, Toronto, ON 1998

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