JOANNE LUCE

OXFORD, CT

203-***-**** ac4qw7@r.postjobfree.com

SUMMARY: Excel in negotiating between business and technical areas to achieve on-time, on-budget and on-spec project completions. Six Sigma black belt certified specializing in Project Management for 18 years. Able to merge customer and user needs with business requirements, budgetary restrictions and logistical considerations to meet project deliverables. Coordinate and manage all aspects of the project including: project integration, scope, schedule, cost, quality, resource planning, communications, risk, procurement, requirements, customer satisfaction, team building, deliverable management, cutover schedules, change control, issue resolution, testing and validation, end-user training, offshore coordination and performance reporting. Experienced using Agile, Scrum, and Waterfall methodologies.

PROFESSIONAL EXPERIENCE

Health Plan One, Trumbull, CT Project Manager Aug 2016-Jan 2018

Responsible for the recruiting, management and career development of an IT team of 10, that included SQL and ASP.NET developers.

Coordinated and managed project planning and execution of all business and customer projects. Developed detailed work plans, set deadlines, assigned responsibilities, monitored and reported on progress.

Managed projects including web site development, customer reporting, predictive dialer and ADP payroll/HR upgrade.

Unilever Trumbull, CT Project Manager contract assignment through Monroe Staffing May 2011-Aug 2016

Project Manager for North America and Europe WAN/LAN upgrade at 60 locations including sales offices, warehouses and plants. Managed new circuit installation, 3rd party vendors, DEMARK extensions, fiber installations and pulls, equipment installation, user acceptance and training.

Responsible for the complete installation of circuits, internal cabling, Cisco and Aruba equipment installations of new Wi-Fi technology throughout 80 locations in United States and Canada.

Lead PM in North America responsible for: Riverbed installation and Juniper decommission, Cisco video conferencing, Remedy 7.1 and 7.6, End of Life Upgrades for Cisco, Disaster Recovery Testing, Data Center Power Down, Ipanema deployment as well as several mergers and acquisitions.

Manage all phases including strategy alignment, initiation, execution, budget, scope, stakeholder communications and risk management.

Lead project stakeholders, team members and senior management through all phases of project lifecycle including strategic alignment, initiation, requirements gathering, execution, project control, scope development and conclusion.

Define project schedules, facilitate cross-departmental meetings, allocate technical resources, identify and mitigate risks.

Produce status reports and budget updates to senior management.

Managed stakeholder and senior management expectations.

Established end user communications

Trained end users.

AT&T Dallas, TX Project Manager contract assignment through Pinnacle Technical Resources 2010-2011

Wrote and implemented process to retrieve non-production equipment.

Worked directly with Cisco to understand their internal returns tool.

Trained AT&T Implementers on how to process equipment returns.

Worked with Global Vendor Management to streamline the ordering of the packing materials.

AT&T Global Network Services, Tampa, FL Project Manager 1999-2010

Planned, coordinated and directed all project activities including system configuration and provisioning data services for complex voice/data networks for both national as well as international customers.

Tracked equipment orders and delivery and circuit orders and delivery.

Scheduled site surveys and worked with vendors and customers ensure site readiness.

Worked with scheduling onsite technicians and engineers.

Worked in collaboration with sales/marketing and engineering teams.

Performed project management duties including scheduling, allocation of resources, tracking and monitoring of all activities to ensure on-time completion within budget guidelines.

Function as a “solution provider”, linking products and services to client goals and objectives.

IBM Global Services Southbury, CT Technical Specialist/Communications Delivery 1997-1999

AT&T and IBM merged networks in 1999 and became AT&T Global Services

Provided planning support for the construction of new telecommunication facilities both global and domestic.

Primary customer contact point to resolve issues of concern

EDUCATION AND CERTIFICATIONS

University of New Haven, New Haven, CT

Bachelor of Arts in Communications

Six Sigma, Black Belt

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