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Customer Service Accounting

Ellicott City, MD
March 08, 2018

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Ralph E. Pierce Jr.

(Cell) 443-***-****



The Pennsylvania State University, Altoona Campus December 22, 2012

Bachelor of Science in Business Major with an Accounting concentration


Bachelor of Science in Business Major with 22 credits in Accounting, 18 of which derive from 400 level courses.

Excellent in verbal and written communication as seen through course projects, work experiences, and technological capabilities.

Business professional with generalized work experience in both the public and private sectors across a diverse but distinct set of roles and functions.

Functions performed through the course of duties: regulatory compliance, data entry, customer service, liaison, comprehensive review/analysis, financial analysis, number crunching, correspondence, analytics, accounting, etc.


Allegis Group, Inc.; HR Immigration Team – Hanover, Maryland

Human Resources Representative June 2017 – Present

Performed administrative and supporting functions with regards to the immigration practices of the company throughout day to day operations.

Generated documentation to facilitate international travel for company employees, IE Letters of Intent, Port of Entry Letters, etc.

Approved international travel pursuant to compliance with internal protocol and international immigration law.

Maintained a SharePoint database in keeping record of new hires / students on F-1 Visa OPT / CPT status with supporting documentation (EAD’s/EAC’s, I-20’s, I-983’s, etc.)

Examined and summarized the pay stubs / payroll records for certain employees/contractors on request to determine if discrepancies had occurred between gross pay, deductibles and taxes, and net pay.

Utilized PeopleSoft extensively to gain or verify information.

Processed invoices for submission and approval by management for legal services rendered by external law firm.

Mapped out the internal processes for hiring / firing, advancement, benefits, travel, drug testing, and other internal protocols from an HR perspective using the program Signavio.

Department of Labor, Licensing, and Regulation (The DLLR); Financial Regulation, Mortgage Compliance – Baltimore, Maryland

Non-Depository Financial Examiner August 2016 – March 2017

Examined Financial Institutions engaging in Mortgage Loan Origination and Lending in the State of Maryland for regulatory compliance with State and Federal law.

Reviewed loan files to determine whether violations with State or Federal law had occurred through mortgage lending practices.

Studied the terms of the loan on a per loan basis based on the borrowers’ credit report against the lenders financial makeup and the loan itself – interest rate, financing agreement, loan amount, good faith estimate, etc.

Projected the dollar amounts owed by the borrower in calculating the principal amount, rate, and time period to determine if there were discrepancies deviating from the agreed to terms of the loan.

Generated an Examination Findings Report to summarize examination findings and institutions performance in Management, Financial, Personnel, Complaint Resolution, and Regulatory Compliance.

Morgan Stanley; NA MarkitWire Team – Baltimore, Maryland

Financial Analyst May - August 2016

Assigned to the MarkitWire team in reviewing and processing trade deals for North America and Europe.

Provided internal support to sales and trading desks to assist in booking trades through MarkitWire and various interrelated system support functions.

Routinely analyzed trades / securities to determine their accuracy and completeness based on type, NPV, discount rates, NFV, etc.

Monitored trade volume and calculated daily trade analytics based on the frequency of trade deals being processed through various internal controls.

Conducted routine maintenance on database records to ensure accurate and up-to-date information.

Extracted trade data from various raw data dumps using Microsoft Excel to generate daily reports or to verify trade deal information.

Comptroller of Maryland; Division of Compliance - Baltimore, Maryland

Revenue Field Auditor September 2014 – July 2015

Conducted financial sales and use tax audits of businesses operating throughout the state of Maryland.

Ensured Regulatory Compliance with Maryland State tax laws through comprehensive review of the businesses accounting records and transaction history for the designated audit period.

Analyzed journal entries in the ledger for taxable transactions during the audit period against the financial statements provided by the company for consistency in reporting.

Projected estimated tax liability owed by the business over a three-year period based on audit findings and the frequency of taxable transactions / purchases for which tax was not remitted during the agreed to statutory period.

Blossom Solutions; Main Office - Ellicott City, Maryland

Accounts Manager March 2013 – September 2014

Oversaw day to day operations of the Ellicott City Office location.

Monitored and managed company finances through the use of Intuit QuickBooks, Microsoft Excel, and other pertinent software.

Generated Accounts Receivable aging report on a monthly basis in receivables vs accounts outstanding.

Generated monthly reporting of cash flows and expenses in the form of consolidated reports for managerial purposes.

Processed employee payroll on a monthly basis.

Mediated conflicts between superiors and subordinates or between representatives of the company and clients / partners or vendors.

Maintained a broad array of records; employee files, working hours, financial information, contracts, legal documents, etc.

Evaluated the qualifications / programming acumen of prospective employees for recruitment.

Department of Labor, Licensing, and Regulation (The DLLR); Office of Budget & Fiscal Services, General Accounting – Baltimore, Maryland

INTERNSHIP: Accounting Intern, Internal Audit Check June – August 2012

Reconciled the capital asset purchases of the Department between Accounting records and that of procurement for the fiscal year of 2012.

Ensured that all purchases made by Procurement in terms of assets / supplies / material were authorized, legitimate, properly categorized, and accounted for accounting purposes.

Cross referenced categorical assignments and dollar amounts, and made note of discrepancies discovered during the reconciliation process.

Utilized Microsoft Excel to make necessary calculations, evaluate, and keep track of the asset purchases being reviewed for fiscal year 2012.

Recorded correcting journal entries when errors were discovered and offered them to superiors for review.

Internship was unique in so far as my performance was being evaluated for a grade and college credit upon return to the University for the 2012 Fall Semester.

Department of Labor, Licensing, and Regulation (The DLLR); Department of Home Improvement

INTERNSHIP: Office Intern June – August 2011

Reviewed complaints filed by Maryland consumers in relation to various contractors / construction entity’s business practices throughout the state of Maryland.

Cross referenced consumer complaints to specific construction projects to verify the validity of the complaint being made.

Studied local publications to identify contractor/construction companies operating without proper licensure from the Home Improvement Commission here in Maryland.

Compiled a consolidated report detailing construction entity’s operating without a license for use by other acting personnel for investigation.


Standard: Proficient in Microsoft Excel, Word, Outlook, Powerpoint, Project Manager, Sharepoint, Adobe Acrobat, ACL (Audit Command Language), Intuit Quickbooks, Peoplesoft, and Signavio.

Typing speed: 100 WPM, 500 CPM on average

State of Maryland Specific: FMIS (Financial Management Information System), SMART (Statewide Maryland Automated Record Tracking system), and CAMS & Mobile CAMS (Case Management System).

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