Customer Service Sales
Resume:
Stanley C. Stewart
********@*****.***
CUSTOMER SERVICE REP
25+ YEARS’ EXPERIENCE IN CALL CENTER SETTINGS
Polished, Professional Customer Service Rep offering:
25+ years of experience providing customer support in busy call center environments – collections, customer solutions, escalations and customer accounts
An unwavering commitment to customer service, with the ability to build productive relationships per the client/customer and employer/team
Able to resolve complex issues and win customer loyalty
Strategic relationship/partnership building skills – listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes
EXPERIENCE
2016 February – Present
SWBC (South West Business Corp)
Early Stage Collector/Payment Reminder Rep
Collect payments on past due bills
Call customers using telephone
Inform clients of overdue accounts and amount currently owed
Attempt to collect payment
Ensure all customer information is correct, including phone numbers and addresses
Listen to client’s story and determine if debt can be collected
Set up repayment plans and new terms of sale
Offer advice or refer customers to debt counselors
Record new commitment to repay debt
Follow federal and state regulations/laws dealing with debt collections
2013 –Present
Technical Support Specialist
SEARS HOLDINGS CORP.
Assisted with customers/clients orders, troubleshooting, processing Holding Highest Resolve ratings for member services in call center – helping the company attain the highest customer service ratings
100% marks in all categories including communication skills, listening skills, problem & resolution and politeness
Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
Sales Services Representative – San Antonio, TX
2010-2013
Metro News Services
Heavy Phone work and subscription sales
Hard copy paper and electronics
Became the lead expert for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees
2007-2010 Ministerial involvements & church leadership
STANLEY STEWART MINISTRIES
2000-2005 San Antonio, TX
Developed Street Ministry in San Antonio
Bus Stop Ministries (under my leadership)
Recognized through the San Antonio Express News per the office of the City Of San Antonio
2001 Customer Sales Associate – San Antonio, TX
West Telemarketing
Heavy inbound and outbound sales calls in call center environment
Pastoral Leadership – San Antonio, TX
2000-2001
Clergy and Ministerial involvements and trainings with various churches and nondenominational affiliates
Marketing Specialist – Dallas, TX
1997-1999 – Cassel Group
Assisted management with regard to specific marketing programs
Coordinated with field personnel
Innovated and enforced marketing concepts
Customer Service Representative – Austin, TX
1994-1997 – National Annuity Program Services (NRP Group)
Handle customer inquiries, complains, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-options solutions.
Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.
Key Accomplishments:
Managed a high volume workload within a deadline-driven environment.
Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all area (speed, accuracy, volume)
SKILLS/ABILITIES
Self-presentation and communication skills
Negotiation and sales skills
Attention to detail
People oriented
Problem analysis – problem solving
Analytical thinking
Organizational skills
Adaptability – ability to work under pressure
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