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Customer Service Sales

Location:
San Antonio, Texas, 78229, United States
Salary:
14.00
Posted:
March 08, 2018

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Stanley C. Stewart

210-***-****

ac4qup@r.postjobfree.com

CUSTOMER SERVICE REP

25+ YEARS’ EXPERIENCE IN CALL CENTER SETTINGS

Polished, Professional Customer Service Rep offering:

25+ years of experience providing customer support in busy call center environments – collections, customer solutions, escalations and customer accounts

An unwavering commitment to customer service, with the ability to build productive relationships per the client/customer and employer/team

Able to resolve complex issues and win customer loyalty

Strategic relationship/partnership building skills – listen attentively, solve problems creatively, and use tact and diplomacy to find common ground and achieve win-win outcomes

EXPERIENCE

2016 February – Present

SWBC (South West Business Corp)

Early Stage Collector/Payment Reminder Rep

Collect payments on past due bills

Call customers using telephone

Inform clients of overdue accounts and amount currently owed

Attempt to collect payment

Ensure all customer information is correct, including phone numbers and addresses

Listen to client’s story and determine if debt can be collected

Set up repayment plans and new terms of sale

Offer advice or refer customers to debt counselors

Record new commitment to repay debt

Follow federal and state regulations/laws dealing with debt collections

2013 –Present

Technical Support Specialist

SEARS HOLDINGS CORP.

Assisted with customers/clients orders, troubleshooting, processing Holding Highest Resolve ratings for member services in call center – helping the company attain the highest customer service ratings

100% marks in all categories including communication skills, listening skills, problem & resolution and politeness

Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.

Sales Services Representative – San Antonio, TX

2010-2013

Metro News Services

Heavy Phone work and subscription sales

Hard copy paper and electronics

Became the lead expert for new reps and particularly challenging calls as one of the company’s primary mentors/trainers of both new and established employees

2007-2010 Ministerial involvements & church leadership

STANLEY STEWART MINISTRIES

2000-2005 San Antonio, TX

Developed Street Ministry in San Antonio

Bus Stop Ministries (under my leadership)

Recognized through the San Antonio Express News per the office of the City Of San Antonio

2001 Customer Sales Associate – San Antonio, TX

West Telemarketing

Heavy inbound and outbound sales calls in call center environment

Pastoral Leadership – San Antonio, TX

2000-2001

Clergy and Ministerial involvements and trainings with various churches and nondenominational affiliates

Marketing Specialist – Dallas, TX

1997-1999 – Cassel Group

Assisted management with regard to specific marketing programs

Coordinated with field personnel

Innovated and enforced marketing concepts

Customer Service Representative – Austin, TX

1994-1997 – National Annuity Program Services (NRP Group)

Handle customer inquiries, complains, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-options solutions.

Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.

Key Accomplishments:

Managed a high volume workload within a deadline-driven environment.

Resolved an average of 550 inquiries in any given week and consistently met performance benchmarks in all area (speed, accuracy, volume)

SKILLS/ABILITIES

Self-presentation and communication skills

Negotiation and sales skills

Attention to detail

People oriented

Problem analysis – problem solving

Analytical thinking

Organizational skills

Adaptability – ability to work under pressure



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