Sales Manager/ Call Center Manager
Resume:
Ryan Vander Sluis
Sales/Operations Manager/ Business Development Manager / SR Call Center Operations Manager Grafton, OH 44044
**********@*****.***
Sr. Operations/Sales Manager accomplished in managing customer service and inbound/outbound Sales for numerous top accounts while simultaneously exceeding sales goals on new and existing products.Call center Management of 150+ employees. Coordinating sales strategies and Sales representatives to achieve Clients needs and required goals.
Authorized to work in the US for any employer
Work Experience
Sr. Operations/ Sales Manager
S&P Data, LLC - Cleveland, OH
Responsibilities
Oversee and Manage 150+ Representatives and three plus Team Leaders to achieve desired Sales goals and growth for 4 Lines of Business. Communicate and strategize with Client and upper management to successfully grow and achieve and exceed Clients needs and demands.Reaching and exceeding daily,weekly, and monthly sales goals.
Accomplishments
Successfully Launched several new lines of business for the call center and grew to gain more Lines of Business. Coached team leaders to achieve metrix needed by clients and continue the growth of their careers and the call centers.
Skills Used
Leadership, Sales Management, Sales Coaching, time management, POE style of leadership training. CRM systems. Client Care Specialist/ Location Manager
Schill Grounds Management - North Ridgeville, OH
September 2013 to June 2015
Managed a portfolio of 80+ accounts totaling $600,000.00 in sales. Met with an average of 20 clients per week consistently, resulting in a 90% client retention rate. Oversaw sales forecasting, goal setting and performance reporting for all accounts. Increased sales volume by adding 30+ accounts in the Sandusky territory. Contacted all new and existing customers biweekly to discuss new products and services. Negotiated prices, terms of sale and service agreements. Created sales contacts with on- and off-premise accounts. Organized joint sales calls with current customers and outside vendors. Trained peers and management team on internal system supports and implementation plans. Created proposals for new and repeat customer business transactions. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Commercial Sales Manager/ Business Development Representative The Trugreen Companies - Elyria, OH
July 2006 to September 2013
Managed a portfolio of 250+ accounts totaling $1,000,000.00 in sales. Met with an average of 40-50 clients per week consistently, resulting in an 80% client retention rate. Developed and implemented creative, cost effective programs which increased client retention rates by 15% compared to the prior year.
Effectively led a seasoned team of partner managers and account coordinators. Acquired one million in sales revenue in 24 months. Contacted 100% of new and existing customers per month to discuss new products and services. Monitored market activity and quoted pricing to maintain healthy profit margins. Negotiated prices, terms of sale and service agreements. Trained peers and management team on internal system supports and implementation plans. In the top 5 of sales representatives out of 20 reps in the region. Created proposals for new and repeat customer business transactions. Store Manager
Sherwin Williams - Brunswick, OH
January 1996 to March 2003
Managed a portfolio of 50+accounts totaling $500,00.00+ in sales. Negotiated prices, terms of sale and service agreements. Organized joint sales calls with current customers and outside vendors. Trained peers and management team on internal system supports and implementation plans. Consistently exceeded monthly sales quotas by more than 20]% by pursuing leads and expanding the prospect list. Consulted with clients after sales and contract signings to resolve problems and provide ongoing support. Education
High School Diploma in Music Education
Avon Lake High School - Avon Lake, OH
1994
Cleveland State University - Cleveland, OH
Skills
Business Development (10+ years), Sales Management (10+ years), Sales (10+ years), Operations management
(10+ years), Communication (10+ years), Team Building (10+ years), Team Development (10+ years) Additional Information
Skills
Territory sales management Powerful negotiator
B2B sales Organized
Business development Enthusiastic yet professional demeanor Budgeting Sales and contact reports
In-depth knowledge of CRM systems
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