Technical Support Network
Resume:
**** ********* **. ******, ** • 504-***-**** • ********.**********@*******.***
Jonathan Gonzalez
SUMMARY OF QUALIFICATIONS
Cisco Certified Network professional with experience in Network implementation and design, infrastructure planning and day to day administrative support. Extensive knowledge of industry hardware to meet client requirements and ability to work quickly using all available technical resources. Strong leadership experience coupled with dynamic problem solving, planning, and project management skills. Superior communication skills, including strong presentation and writing abilities.
PROFESSIONAL CERTIFICATIONS
CCNP- Cisco Certified Network Professional
CCNA- Cisco Certified Network Associate
TECHNICAL PROFICIENCIES AND FAMILIARITES
Systems: Windows 2003/2008/2012 Servers, Cisco IOS, Windows 2000/XP/Vista/7/8/10
OSI Protocols: TCP/IP, SNMP, DNS, DHCP, Telnet,SSH, RIP,OSPF, EIGRP, CDP, STP etc..
Network Hardware:, Cisco Layer 2 and 3 Catalyst switches,Cisco ISR routers,CMTS’s, RF Gateways,CRS, Infinera DTN’s, Cisco ONS, Symmetricom timing sources, Sonic Wall Firewalls,Cisco wireless controller, Ubiquity AP/Controller,HP ProLiant Servers, Dell PowerEdge Servers, Dell/HP laptops and Desktops.
Desktop Software & Operating Systems:MS Office 2003/2007/2010/2013 Viso2003/2007/2010/2013, Norton Corporate, Remedy, Symantec Antivirus & Ghost Corporate Edition, AVG, Trend Micro, Kaspersky, MacAfee Bomgar,Connectwise, SCCM 2012 MS Windows 2000/XP/Vista/7/10, Server2003/2008/2012, HP Service Manager, SAP, etc..
WORK EXPERIENCE
HRI Properties–New Orleans, LA
Network Analyst (L4) 2017 – 2018
Responsible for architecting network redesign in order to meet PCI compliance.
Responsible for all level 4 networking issues
Configured and installed all networking equipment (i.e. Cisco, Aruba, HP) for remote and onsite implementation.
Configured and installed wireless Ubiquiti Cloud key, AP’s and Bridges.
Responsible for all Remote and local network analysis and documentation
Responsible for the maintenance and management of site data center.
Responsible for local network administration (i.e. Core, distribution and access)
Responsible for Wan connection establishment and Troubleshooting
Responsible for troubleshooting, tracking and remediation of all networking issues both remotely and locally.
Responsible for troubleshooting, tracking and resolution of all network infrastructure issues.
Responsible for and motivated to continue professional development.
Valero Energy–Meraux, LA
I/S Refining Technologist ll 2012 – 2017
As a member of the virtual helpdesk, provided end users from all Valero refineries and ethanol plants with effective technical support both remotely and on-site.
Configured and installed all cisco equipment.
Configured and installed wireless controllers and lightweight AP’s
Installed and assisted with configuration of site wireless implementation.
Coordinated and assisted with Avaya to Cisco VOIP migration for entire site.
Responsible for the maintenance and management of site data center.
Responsible for site server administration
Responsible for local network administration (i.e. Core, distribution and access)
Responsible for Wan connection establishment and Troubleshooting
Responsible for troubleshooting and remediation of all networking issues
Troubleshot Fiber paths to determine breakdown location
Member of Emergency Response Team
Business Communications, Inc.–Metairie, LA
Engineer Level 2,2012 – 2012
Provided Clients with effective technical support both remotely and on-site
Handle the tactical daily functions required to deliver services to the customers as assigned
Coordinate and implement large projects based on BOM and SOW
Collaborate with managers, peers, vendors and Clients to design and implement solutions using effective methodologies.
Analyzed customer networks and developed plan for total setup and configuration of new client network
Configured and Installed Cisco 1800, 2600, and 2800 series routers
Configured and installed Cisco 2950,2960, 3560,3750 and 6500 switches
Configured and installed Wireless networks:
Responsible for network administration of all client networks
Responsible for Wan connection establishment and Troubleshooting
Charter Communications–Slidell, LA
Network Engineer I, 2010 – 2012
Coordinated and maintained effective and efficient network performance
Responsible for implementing large projects sent from corporate engineering/ subject matter experts
Responsible for upgrading IOS code, installing hardware and modifying configuration on all KMA network devices
Access Layer
1.Cisco CMTS UBR 10000
2.Cisco RF Gateway 10 UEQAM
3.Cisco Catalyst ME3400-2CS
4.Cisco Catalyst 2950/2960
Distribution Layer
1.Cisco Catalyst 3750/3550/3546
2.Cisco ME3400 -12CS
3.Cisco Catalyst 7609/6500
4.Cisco Nexus 7000 series
Core Layer
1.CRS-1 (hardware and fiber optic installation)
2.Configuration Analysis (Read only Access)
Transport Layer
1.Infinera DTN (hardware and fiber optic installation, Circuit Builds)
2.Cisco ONS 15454 (hardware and fiber optic installation, Circuit Builds)
Responsible for providing support to Headend Technicians
Support daily request and night maintenances involving:
Node moves
configurations for local streaming video and video over backbone
Troubleshooting multicast issues such as RPF failures etc…
DAC collapses and re-ip’s
Responsible for troubleshooting RF plant issues
Responsible for troubleshooting and installing commercial fiber such as CWDM and DWDM
Responsible for configuration, installation and turn up of commercial customer services including
TLS Metro Ethernet solution
LBI internet
Responsible for troubleshooting layer 1, 2 and 3 issues for internal core network and business customers
Responsible for ensuring timely escalations to higher level engineering and vendor technical support
Responsible for maintaining and updating all network documentation and diagrams
Responsible for managing KMA allocated IP space through accurate subnetting and allocation.
Responsible for properly scheduling, communicating and executing routine and night maintenances
Responsible for maintaining network standardization and compliance
Turnkey Solutions–Baton Rouge, LA
Level 2 Advanced Technician, 2010 –2010
Provide Clients with effective technical support both remotely and on-site
Coordinate and implement large projects
Collaborate with managers, peers, vendors and Clients to design and implement solutions using effective methodologies.
Respect the Client and consider their business objectives when developing and implementing solutions
Analyzed customer networks and developed plan for total setup and configuration of new client network
Configure and Install Cisco 1800, 2600, and 2800 series routers
Configure and install Cisco 2900 and 3500 series switches
Configure HP Procurve Switches
Configure and install X-edge and X-core Firebox Routers
Modify Pix and ASA configurations for enhanced security
Configure and install server 2003, 2008 SBS and 2008 R2
Responsible for proactive maintenance and administration of Windows 2000,2003, and 2008
Responsible for network administration of all client networks
Responsible for Network ADUC, DHCP, DNS, Group Policy, IIS ETC.
Responsible for client VPN setup and troubleshooting
Responsible for Wan connection establishment and Troubleshooting
Responsible for troubleshooting and remediation of all networking issues on client network
Responsible for maintaining and troubleshooting all Windows Desktop OS’s including 2000, XP, Vista and 7
Responsible for setup, maintenance and troubleshooting of all clients Outlook and Exchange.
Responsible for installation and troubleshooting of various client network applications
International Bioresources-Lafayette, LA
IT Director/Network Administrator, 2009–2009
Planned, developed, implemented, maintained, and supported all IT infrastructure including LAN, WAN and telecommunications.
Developed and Maintained all servers, applications, and Network devices.
Supported and maintained Network Active Directory, GPO’s, DNS, WINS and DHCP services
Configured and installed Cisco routers (1800, 2600, and 2800 series)
Configured and installed Cisco switches (Catalyst 2906 and 3560)
Configured and installed Cisco WAPS (1100 series Aironets)
Configured and maintained Cisco ASA (5520)
Troubleshot T1, DSL and Cable WAN connections
Created, troubleshot and managed all company VPN’s via CLI manipulation and DYNDNS modifications.
Converted thirty-three centers and two company headquarters from Zyxel and Netgear layer 3 and layer 2 hardware to Cisco.
Managed and participated in Exchange migration from 2003 to 2007.
Managed, coordinated and implemented Automated Donor Survey web application across thirty-three centers.
Managed all IT related teams, providing scheduling, project plans, technical support and guidance.
Managed both the application and hardware teams for main network applications.
Supported company staff on all technical decisions and projects.
Performed senior level support on network and server systems
Performed other duties as directed by senior level executives.
Sparkhound – Baton Rouge, LA
Network Technician, 2008 - 2009
Responsible for the total LAN and WAN support for over 100 different client networks. Responsibilities included providing on site and remote Tier 2 and 3 supports for client hardware, business and network applications, PC and server operating systems, and all layer 2 and 3 hardware and operating systems.
Responsible for Client Domain controllers running active directory and exchange 2003.
Governed and scheduled Proactive maintenance for all devices on client network.
Responsible for management of client time and documentation.
Developed and implemented backup and disaster recovery plans for networks of various sizes.
Designed and implemented formulas for effective network redundancy.
Responsible for consulting with prospective clients, evaluating their business needs and then providing recommendations and I.T. solutions based on their business needs. Once business needs were established, responsible for devising a plan and submitting technical specifications to the supervisor of the support team. Once specifications were approved, responsible for executing and constructing client network.
Responsible for consulting with clients with existing networks, evaluating their network, and then providing solutions for optimization.
Responsible for clients’ complete and total satisfaction.
LSU Healthcare Network-New Orleans, LA
Network Administrator,2006–2008
Responsible for identifying and correcting common network problems at layers 1,2,3 and 7 using a layered model approach in conjunction with TCP/IP diagnostic utilities. Responsible for knowing LAN/WAN operation and features and its associated protocols.
Responsible for recommending and purchasing all company hardware.
Responsible for deploying new workstations, printers and scanners, installing operating systems, applications, drivers, and configuring network properties and hardware.
Responsible for all software, hardware and firmware upgrades and hotfixes.
Responsible for knowing, troubleshooting and configuring all network operating systems including: Windows 2000,2003,2008,XP,vista, AIX and MAC
Responsible for planning and configuring regular backups for networks mission critical data as well as designing and implementing disaster recovery plan.
Responsible for the installation, configuration and maintenance of Citrix presentation 4.5 environment.
Responsible for the Domain Active directory and Exchange 2003
Responsible for troubleshooting, installing and support of all major applications on the network.
Responsible for troubleshooting, installation and support for SQL servers 2000 and 2005.
Responsible for application, operating system, and SQL licensing.
Responsible for installation, configuration and support of antivirus for 32 and 64 bit operating systems
Responsible for management of network operation center
EDUCATION
B.A. Degree in Organizational Information Technology
Tulane University, New Orleans, LA
Minor in applied Business, graduated with 3.5 G.P.A.
Dean’s list, Spring 2006 – summer 2006
Associates Degree in Computer Information Technology
Delgado Community College, New Orleans, LA
Graduated with honors 3.6 G.P.A.
Dean’s List, Spring 2003 –Summer 2004
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