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Scrum Master / Business Analyst

Chalfont, PA, 18914
March 08, 2018

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Rhonda Fiehler

*** ***** ****** ****

Chalfont, PA 18914


Professional Summary:

Certified Agile Scrum Master

Experience in creating User Acceptance Testing (UAT) documents and in conducting UAT with verification of performance and reliability.

Experience in Microsoft Word, Excel, PowerPoint and Outlook

Lead Business Analyst with experience in Health Insurance, Auto Insurance and Healthcare industries.

Over 20 years IT experience as a Business Analyst and Sr. Application Analyst with CICS / DB2 experience in various sectors of business

Worked closely with Project Stakeholders, SMEs, and End Users to understand the requirement specifications for new applications along with re-engineering the existing applications

Excellent writing skills in preparing Business Requirements Documents, System Requirements Specifications, System Design Specifications, Functional Specifications and defining Project Plans

Experience in all stages of Software Development Life Cycle (SDLC)


Penn Mutual Insurance Company

Scrum Master

November 2015 – Present

Project Summary: Scrum Master for Life Web team, Marketing Team and Commissions Team.

Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)

Empowered teams to self-organize and grow cross-functionality

Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives

Met goal of addressing and resolving issues within 24 hours

Manage the lifecycle of code development, from ideation to sprints to deployment

Coordinate and manage code releases and shared APIs with other IT groups

Communicate with other management, engineers, product managers and support specialists on product issues

Track and communicate team velocity and sprint/release progress

Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings

Taught the team to create clear and concise epics/stories

Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise

Eliassen Group (consulting)

Penn Mutual

Business Analyst

June 2014 – November 2015

Project Summary: Implementation of a Workflow Management System for Insurance Life New Business Department. This is the largest project in Penn Mutual history.

Member of three person team of Business Analysts tasked with documenting the new processes

Interviewed Users, Managers and SMEs on current business practices

Mapped the ‘as is’ system to Vendor’s documented ‘will be’ system to ensure all Case Administrator and Underwriter functions were documented

Created User Procedure documents from Vendor documentation and SME interviews prior to system being installed onsite

Once the test system was available, worked with UAT to ensure documents matched actual system performance

Aided in defect reporting

Uploaded approved procedures to the Wiki

HBS / Catamaran, Warminster, PA

Business Analyst Lead/Scrum Master

May 2013 – June 2014

Hired as full time employee from consultant position

Company was transitioning from Waterfall to Agile. Acted as Lead Business Analyst as well as ScrumMaster for Agile development team

Managed a Scrum Team of 6 members (3 onsite, 3 remote)

Led daily Stand Up meetings, facilitated Sprint Planning, participated in Demo sessions, and conducted Backlog Grooming sessions with Product Owners

Completed Certified ScrumMaster program

Derived requirements from Federal Mandates, Customer feedback, Managerial direction and general market changes

Worked with outside vendors to integrate HBS system with various outside programs and services, such as Dr. Fax

Created User Stories

LiquidHub (consulting)

American Board of Internal Medicine

Business Analyst

September 2012 – February 2013

Project Summary: Large scale upgrade to the ABIM’s Online Medical Certification programs. Focus was on improving the User Experience while incorporating State guidelines.

Gathered detailed business requirements and identified Users’ needs through User and SME interview sessions

Created various documents for Web Portal Certification programs including: Business Requirements Documents, System Requirements Specifications, Use Cases, Test Cases and Traceability documents

Conducted Business Requirements work sessions

Conducted Technical Review sessions

Participated in Behavioral Validation Testing with Quality Assurance team

InsPro Technologies

Business Analyst

April 2012 – August 2012

Converted the Clients' requirements for modifications to the InsPro software package into High Level Design documents to facilitate needed functionality

Elicited requirements from the Client during JAD sessions

Presented documents to the Change Control Board and the Client for signoff

Conducted design sessions using a modified Agile approach

Cigna, Philadelphia (consulting)

Business Architect

September 2011 – March 2012

Project Summary: $14 million project to migrate from the legacy Claims processing system to a new platform (InsPro). New Voluntary Insurance products were also being added to company’s offerings.

Conducted multi-day JAD sessions with Business Leads, SMEs, Managers and Vendor to elicit requirements

Prepared Business Requirement Documents, Capability Documents, Use cases, Current / Future flow diagrams

Worked between multiple departments to ensure inter-departmental compatibility of requirements

With developers to ensure proper level of detail

Wells Fargo (consulting)

Business Architect

February 2011 – August 2011

Project Summary: Conversion and implementation of programs and JCL for Wells Fargo / Wachovia merger.

Coded, tested and implemented changes to Mainframe applications for the System Integration project.

Team member responsible for converting 470+ IMS/DC programs to CICS with emphasis on enhanced performance.

Tested JCL for compatibility between systems

Tested Job Scheduler and implemented corrective action, when needed

Technical experience with CICS, COBOL, DB2 databases, IMS Databases, and Endeavor

Medical Mutual of Ohio

Business Analyst III

January 2008 - February 2011

23700 Commerce Parkway

Beachwood, Ohio 44024

Maintained and enhanced the Managed Care system for a third party administrator supporting the Bureau of Workman’s Compensation

Communicated and interacted on a regular basis with the Project Stakeholders and Development Staff during different stages of the Project Life Cycle.

Prepared Statements of Work (SOW), Business Requirement Documents (BRD) and Functional Specifications for system enhancements per State of Ohio mandates

Provided technical and procedural support for User Acceptance Testing (UAT)

Participated in HIPPA Reporting requirements

Participated in on-call rotation and Disaster Recovery testing

Technical experience with JCL, CICS, COBOL, CA7 and DB2

Progressive Insurance

Business Systems Analyst

March 2004 – December 2007

300 North Commons Blvd. Parkway

Mayfield Village, Ohio 44143

Created Business Requirements Documents (BRDs) spanning multiple departments by participating in requirements review meetings

Wrote Functional Specifications for print requirements on customer claims

Conducted users interviews to elicit requirements for System modifications

Determined in-scope and out of scope issues

Synchronized implementations between processing groups

Participated as a member of the Process Improvement committee

Applications Programmer – Sr.

Senior Applications Programmer in the Special Lines Department (Motorcycle, Boat, RV, and Motor homes) supporting Rate Revisions and State mandated changes to policy documentation following SDLC methodologies

Responsible for establishing estimates and balancing workload in order to support State mandated effective dates

Technical experience with COBOL, Presentation Management Matrix (PMM), and DB2


Agile Scrum Master Certification

Penn State University

Youngstown State University

One University Plaza

Youngstown, Ohio 44555-0001

MBA Management:

B.S. Computer Technology:

Cum Laude

Austintown Fitch High School

4560 Falcon Dr.

Austintown, Ohio 44511

National Honor Society

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