Scrum Master / Business Analyst
Resume:
Rhonda Fiehler
Chalfont, PA 18914
*********@*****.***
Professional Summary:
Certified Agile Scrum Master
Experience in creating User Acceptance Testing (UAT) documents and in conducting UAT with verification of performance and reliability.
Experience in Microsoft Word, Excel, PowerPoint and Outlook
Lead Business Analyst with experience in Health Insurance, Auto Insurance and Healthcare industries.
Over 20 years IT experience as a Business Analyst and Sr. Application Analyst with CICS / DB2 experience in various sectors of business
Worked closely with Project Stakeholders, SMEs, and End Users to understand the requirement specifications for new applications along with re-engineering the existing applications
Excellent writing skills in preparing Business Requirements Documents, System Requirements Specifications, System Design Specifications, Functional Specifications and defining Project Plans
Experience in all stages of Software Development Life Cycle (SDLC)
Employment:
Penn Mutual Insurance Company
Scrum Master
November 2015 – Present
Project Summary: Scrum Master for Life Web team, Marketing Team and Commissions Team.
Facilitate scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)
Empowered teams to self-organize and grow cross-functionality
Protect team from over-commitment, manage backlog, prioritize resolution of defects/bugs as evidenced by the on-time delivery of major initiatives
Met goal of addressing and resolving issues within 24 hours
Manage the lifecycle of code development, from ideation to sprints to deployment
Coordinate and manage code releases and shared APIs with other IT groups
Communicate with other management, engineers, product managers and support specialists on product issues
Track and communicate team velocity and sprint/release progress
Organized and facilitated sprint planning, daily stand-up meetings, reviews, retrospectives, release planning, demos and other Scrum-related meetings
Taught the team to create clear and concise epics/stories
Instructed and modeled core Agile principles of collaboration, prioritization, team accountability and visibility; ensured consistent application of scrum methodologies across the enterprise
Eliassen Group (consulting)
Penn Mutual
Business Analyst
June 2014 – November 2015
Project Summary: Implementation of a Workflow Management System for Insurance Life New Business Department. This is the largest project in Penn Mutual history.
Member of three person team of Business Analysts tasked with documenting the new processes
Interviewed Users, Managers and SMEs on current business practices
Mapped the ‘as is’ system to Vendor’s documented ‘will be’ system to ensure all Case Administrator and Underwriter functions were documented
Created User Procedure documents from Vendor documentation and SME interviews prior to system being installed onsite
Once the test system was available, worked with UAT to ensure documents matched actual system performance
Aided in defect reporting
Uploaded approved procedures to the Wiki
HBS / Catamaran, Warminster, PA
Business Analyst Lead/Scrum Master
May 2013 – June 2014
Hired as full time employee from consultant position
Company was transitioning from Waterfall to Agile. Acted as Lead Business Analyst as well as ScrumMaster for Agile development team
Managed a Scrum Team of 6 members (3 onsite, 3 remote)
Led daily Stand Up meetings, facilitated Sprint Planning, participated in Demo sessions, and conducted Backlog Grooming sessions with Product Owners
Completed Certified ScrumMaster program
Derived requirements from Federal Mandates, Customer feedback, Managerial direction and general market changes
Worked with outside vendors to integrate HBS system with various outside programs and services, such as Dr. Fax
Created User Stories
LiquidHub (consulting)
American Board of Internal Medicine
Business Analyst
September 2012 – February 2013
Project Summary: Large scale upgrade to the ABIM’s Online Medical Certification programs. Focus was on improving the User Experience while incorporating State guidelines.
Gathered detailed business requirements and identified Users’ needs through User and SME interview sessions
Created various documents for Web Portal Certification programs including: Business Requirements Documents, System Requirements Specifications, Use Cases, Test Cases and Traceability documents
Conducted Business Requirements work sessions
Conducted Technical Review sessions
Participated in Behavioral Validation Testing with Quality Assurance team
InsPro Technologies
Business Analyst
April 2012 – August 2012
Converted the Clients' requirements for modifications to the InsPro software package into High Level Design documents to facilitate needed functionality
Elicited requirements from the Client during JAD sessions
Presented documents to the Change Control Board and the Client for signoff
Conducted design sessions using a modified Agile approach
Cigna, Philadelphia (consulting)
Business Architect
September 2011 – March 2012
Project Summary: $14 million project to migrate from the legacy Claims processing system to a new platform (InsPro). New Voluntary Insurance products were also being added to company’s offerings.
Conducted multi-day JAD sessions with Business Leads, SMEs, Managers and Vendor to elicit requirements
Prepared Business Requirement Documents, Capability Documents, Use cases, Current / Future flow diagrams
Worked between multiple departments to ensure inter-departmental compatibility of requirements
With developers to ensure proper level of detail
Wells Fargo (consulting)
Business Architect
February 2011 – August 2011
Project Summary: Conversion and implementation of programs and JCL for Wells Fargo / Wachovia merger.
Coded, tested and implemented changes to Mainframe applications for the System Integration project.
Team member responsible for converting 470+ IMS/DC programs to CICS with emphasis on enhanced performance.
Tested JCL for compatibility between systems
Tested Job Scheduler and implemented corrective action, when needed
Technical experience with CICS, COBOL, DB2 databases, IMS Databases, and Endeavor
Medical Mutual of Ohio
Business Analyst III
January 2008 - February 2011
23700 Commerce Parkway
Beachwood, Ohio 44024
Maintained and enhanced the Managed Care system for a third party administrator supporting the Bureau of Workman’s Compensation
Communicated and interacted on a regular basis with the Project Stakeholders and Development Staff during different stages of the Project Life Cycle.
Prepared Statements of Work (SOW), Business Requirement Documents (BRD) and Functional Specifications for system enhancements per State of Ohio mandates
Provided technical and procedural support for User Acceptance Testing (UAT)
Participated in HIPPA Reporting requirements
Participated in on-call rotation and Disaster Recovery testing
Technical experience with JCL, CICS, COBOL, CA7 and DB2
Progressive Insurance
Business Systems Analyst
March 2004 – December 2007
300 North Commons Blvd. Parkway
Mayfield Village, Ohio 44143
Created Business Requirements Documents (BRDs) spanning multiple departments by participating in requirements review meetings
Wrote Functional Specifications for print requirements on customer claims
Conducted users interviews to elicit requirements for System modifications
Determined in-scope and out of scope issues
Synchronized implementations between processing groups
Participated as a member of the Process Improvement committee
Applications Programmer – Sr.
Senior Applications Programmer in the Special Lines Department (Motorcycle, Boat, RV, and Motor homes) supporting Rate Revisions and State mandated changes to policy documentation following SDLC methodologies
Responsible for establishing estimates and balancing workload in order to support State mandated effective dates
Technical experience with COBOL, Presentation Management Matrix (PMM), and DB2
Education:
Agile Scrum Master Certification
Penn State University
Youngstown State University
One University Plaza
Youngstown, Ohio 44555-0001
MBA Management:
B.S. Computer Technology:
Cum Laude
Austintown Fitch High School
4560 Falcon Dr.
Austintown, Ohio 44511
National Honor Society
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