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Customer Service Manager

Calgary, AB, Canada
March 08, 2018

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******A Street S.E. • Calgary, AB • C: 403-***-**** •

Targeting Roles in:

Contracts Office Management Accounting Administration

A dedicated, resourceful professional with administrative, accounting and supervisor skill sets. Experienced as a relief office manager and relief supervisor, overseeing the duties of up to 16 office clerks. Excellent at building and maintaining strong working relationships with clients and all levels within an organization.


oPayroll & Payment Processes

oAccounts Payable & Receivable

oContracts & Negotiations

oCustomer Service, Client Relations,

oGeneral Ledger & Journal Entries

& Liaison (Unionized & Non-Unionized)

oContract Development

oSAP, AccPac Plus & Advanced MS Office

oOrganization & Time Management

oDOMA, Risk Management & Matrix

Previous Employers And Titles

Fleetstop Trailers – Calgary, Alberta Jan 2014 to Nov 2015

Accounting / Office Administrator

Worked in the Accounting, Contract and Freight Field of the Transportation Industry.

Canadian Pacific Railway – Calgary, Alberta July 1987 – November 2012

Supervisor of Contract Services – 2006 to 2012

S&C Specialist – 1999 to 2006

S&C Administrative - 1997 to 1999

Held various union and relief supervisory positions - 1987 to 1997

These positions included:

Senior Secretary Forklift Operator Accident Prevention Clerk Staffing Clerk Maintenance Clerk Costing and Budgeting Clerk Relief Office Manager Relief Maintenance Supervisor

Obtained a full understanding of the company’s operations and procedures by working in various departments. Received several promotions due to exceptional performance and was moved from a unionized clerical position to a non-union supervisory position.

Professional Experience

Guaranteed all electronic wire transfers and floor plan payments were process on a timely basis to avoid being penalized.

Reconciling US and Canada Bank Accounts.

Prepared and filed on-line GST, Corporate, PST and WCB returns and remittances.

Established credit with new vendors and obtain any approvals necessary.

Confirmed that Accounts Payable procedures were performed in accordance with internal control system.

Administered cheque run and corroborated all invoices matched the cheques.

Printed Accounts Payable reports and maintained all accounts payable files.

Accountable for collections on all Accounts Receivables and slashing outstanding A/R by 35%.

Responsible for setting up Deals (Contracts) with various vendors on New and Used Semi Trailer Sales.

Ensured that all Deals were set up in KARMAK/LEGENDS along with any LPO’s pertaining to each sale.

Organized Deal Analysis and confirmed all pertinent information was correct

Set up, monitored and completed Commission Sheets for each Sales Representative

Responsible for movement of trailers between the Carriers, Customs and Manufacturers across North America

Dealt with all Warranty disputes between the Manufacturers and Vendors

Accountable for 300+ Engineering, Consulting, Geotechnical, Environmental and Construction Contracts

Realigned tasks and procedures for contract processes - captured $280M in contracts, payments and holdbacks with a savings of more than $800,000

Confirmed RFQs were correct and ensured contract documents adhered to negotiated terms

Worked closely with Internal and External Auditors to safeguard that all contracts were in compliance with SOX

CINDY NORRINGTON Page 2 H: 403-***-**** •

Professional Experience Continued

Corroborated that contractors had proper insurance levels and their WCB/CSST was in good standing

Controlled progress payments and ensured any discounts and/or volume rebates were realized and accounted for

In charge of releasing holdbacks by obtaining Statutory Declarations and WCB/CSST Clearance

Processed payroll in VIP, SAP and EDB for approximately 55 employees

Swore out affidavits for all S&C Crossings to recover payments from the Federal Government

Assisted with prioritizing and scheduling work orders and PMR’s for five different trades within the CAW


H&R Block

Calgary, AB

Fundamentals of Canadian Income Tax

University of Calgary

Calgary, AB

Secrets of Supply Contract Drafting, Negotiations Skills Level 1, Contact Administration: A Purchasing Perspective, Avoiding Legal Risk in Project Management

Canadian Pacific Railway Training

Different modules of SAP R/3 (Basic Navigation, Budgets and Purchase Requisitions, Vendor Inquiries, Cats, External Services Procurement, SRM Contract Management, Work Orders, Time Sheet Reports)

Forklift Operator, WHMIS, Dangerous Goods, First-Aid

Rosco, Pips, D-Base III, Merlin, PC Edit I & II, Org Plus, EDB, /for Per Pay, Harvard Graphics, Outlook, Service Centre, VIP, GQL

Department of Justice

Active Commissioner for Oaths

Southern Alberta Institute of Technology (S.A.I.T)

Calgary, AB

Contracts CIVL 359 Interpersonal Communications, Change Management, Fundamentals of Management, Loss Management & Operationalizing Safety, Lotus 1,2,3, Forkner Shorthand

University of Athabasca

Athabasca, AB

Communication 243, Management Accounting 253, Economics 247


Advanced MapInfo Professional

Fred Pryor Seminars

Business Writing for Results and The Exceptional Assistant

D.A.C. Computer Training

MS Office, Word 6.0, Excel 5.0, MS Access 2.0, PowerPoint 7.0, Windows NT, Lotus Notes 4.5

& Intermediate, Calendar and Scheduling

Academy of Learning

Calgary, AB

AccPac Plus (GL/AR/AP), Excel, WordPerfect 5.1 (Level I,II,III) Desktop Publishing

Bishop Grandin High School


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