Customer Service Data Entry

Christine Cloud

***** ******** ****, ***. ***

Houston, Texas 77083

Phone: 281-***-****

**********@*****.***

Objective

Dedicated office professional with more than 10 years of experience investigating and resolving complex request. Excel in analyzing damages/causes, interpreting policies and negotiating resolutions. Effectively manage multiple, high-priority projects and take pride in providing exemplary customer service.

Professional Experience

ServPro of Sugar Land- Administrative Assistant August 2015 to Present

Responsible for investigating homeowner losses, corresponding with customers over the phone while documenting all conversations, obtaining inspection reports, and preparing claim settlements and negotiating those damage settlements with customer

General office tasks, such as filing, data entry and account receivables

Trained colleagues on Servpro's new nationwide software program, Xactware, as a team leader and assisted new hires with office specific tasks

Bellaire Driving Institute- Office Manager August 2012 to June 2013

Billing, credit and collection, customer service, filing and general administrative duties

Assisting in maintenance of personnel records in compliance with federal and state regulations, company policy and OSHA record keeping.

Understanding and executing company policy and procedures.

Compliance with OSHA regulations and safety requirements pertaining to this position.

Berry T Adkins and Associates- Legal Office Specialist September 1999 to March 2005

Prepares pleadings, correspondence, affidavits, and other legal documents.

Reviews files, mail, and legal documents to gather information and locate missing or incomplete records.

Monitors client billings and prepares billing statements.

Coordinates and confirms the service of subpoenas, notice of depositions, and other legal documents to witnesses and parties to action.

Assists and trains other department staff, as required.

Reviews, notates and distributes mail and incoming work to appropriate parties.

Performs data entry to update notes on account.

Computer Skills

Microsoft Office (Word, PowerPoint, Access, Excel, Outlook)

Quickbooks

Education

University of Houston-Downtown January 2010 to Present

Bachelor of Business Administration

Major in General Business

GPA 3.15

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