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Customer Service Administrative Assistant

Phoenix, AZ
March 08, 2018

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Kelly Lombard

**** * ****** **

Tempe, AZ *****


Work Experience

Carrington Mortgage Services September 2017- Current

Contract Recruiter

Manage hiring process including background checks, reference checks, offer letters, drug screen process, etc.

Proactively cold calling, sourcing of passive loan officer candidates.

Build and maintain relationships with hiring managers in an effort to understand ongoing business/staffing needs and objectives.

Schedule and conduct initial telephone and/or in-person interview and evaluate applicants by analyzing responses and comparing qualifications to job requirement.

Determine applicant requirements by studying job descriptions and job qualifications.

Gather Staffing Requisition approvals.

Draft job postings and post job opportunities with job boards, specialty sites, and local colleges.

Partner with Compensation Department on job codes, salary ranges, and incentive plan eligibility for new positions.

Manage temporary staffing agencies and fulfill temporary staffing needs when applicable.

Maintain recruitment activity and utilize applicant tracking system to ensure documentation.

Movement Mortgage November 2015- August 2017

Senior Operations Recruiter

Started and grew relationships with Local Colleges and Universities for our recent college graduate program, Movement University

Recruited and filled over 200 recent college graduate, mid-level and senior-level positions

Recruiting for all Underwriters, Team Leads, and Manager Positions for mortgage operations on the West Coast

Sourcing candidates using job boards, LinkedIn, CareerBuilder, Indeed, Boolean Searching etc.,

Collected all I-9 documents, creating offer letters, initiated background checks, etc.,

Revised and implemented the companywide Exit Interview Survey and conducted exit interviews at the Tempe Operations site

Created and implemented a 60/90 day check-in for all new hires and conducted each face to face check-in.

Conducted first and second interviews with potential candidates

Schneider National May 2015- November 2015

Divisional Recruiting Manager

Thoroughly study all applications for desired qualifications and completeness

Expedite and carefully review all background checks

Engage all potential driving associates in interviews designed to reveal personal character traits in addition to technical qualifications

Use only the highest standards when hiring a potential driver associate

Follow up new leads

Aerotek September 2012- April 2015

National Recruiter II

Full life cycle recruiting for Healthcare, Customer Service, Call Center, Sales, Financial Services, Administrative Assistant, and Business Analyst

Source candidate through various recruiting tools

Salary negotiations with potential candidates

Administer onboarding process for new hires

Conduct pre-employment processes including testing, reference checks, background/drug screens

Prep candidates and debrief for interviews with clients

Investigate contract related problems

Administer performance counseling and perform disciplinary action when needed

JP Morgan Chase January 2010- July 2012

Auto Loan Closer

Ability to sell loans to applicants and bankers

Able to work easily with bankers, customers, and auto dealers to obtain information needed for loan closing

Took over 100 calls per day

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