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Business Analyst

Marietta, GA
March 08, 2018

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**** ********* **** **

Atlanta Georgia 30339


To obtain a challenging position that would increase business productivity of the organization & in turn enhance my skills & competency.


3 Years’ of experience in IT.

1 year experience as Teacher.

Good communication skills and ability to work with global teams to define and deliver on projects.


Database: SQL Server 2005/2008, Oracle, MS Access, MS Excel

Tools: ServiceNow Ticketing Tool, PM Smart Project Management Tool


Recognized by Gold and silver club as “Star of the Month” Employee multiple times.

Professional Training

Excellent performance in Vocational training in NTPC (National Thermal Power Limited).

Attended training of Cyber Crime conducted by Data64.

Successfully completed DB2 9 Database and Application Fundamental Program conducted by IBM.

Successfully completed the Rational Application Developer for Web sphere Software conducted by IBM.

Successfully completed the Rational Functional Tester for Java organized by IBM.


Title: Teacher

Kompany Kids : From May 2017 to till date

Project Title: Nokia\Microsoft-Service Now Tool

HCL Technologies: 1st July 2015 to 12th May 2016

Role: Business Analyst

ServiceNow Incident Management streamlines the process of restoring service following an unplanned disruption. Incident Management allows IT to capture incidents through a self-service portal, chat, email, phone, and incoming events and prioritize them based on agreed service level targets. Incidents can be automatically routed to the appropriate resolution group, complete with related information. An On-Call Scheduling feature ties directly into Incident Management to escalate and assign incidents to the right support teams and assignment groups, with triggers to escalate and send bidirectional notifications so escalations may be acknowledged. Knowledge articles help agents minimize resolution times and service level management helps keeps all work on track.


Batch job monitoring, status reporting, break fixes, enhancements, system improvement plan, monthly/quarterly releases, system software updates.

Involved in day to day support issues including analyzing the issue, implementing the fix in production, root cause analysis, suggesting process improvements.

Onsite/ offshore co-ordination.

Ticket assignment to the team and ticket closure within SLA.

Creating support manual and maintaining the Known Error Database (KEDB) articles. Provided training for all new hires in the team.

Ranked first in analyzing the issues and closing the tickets.

Meetings with management and team to discuss the weekly and monthly updates.

Presenting support ticket metrics to the management team.

Project Title: PM Smart

HCL Technologies: 7th Aug 2013 to 30th June 2015

Role: Business Analyst

PM Smart is a collaborative platform for managing IT projects and programs. It provides a highly customizable, comprehensive software framework to facilitate the entire SDLC planning, execution and monitoring, providing each stakeholder with their own role-based portal view. PM SMART helps program managers encapsulate organization's successful processes and best practices into templates for instant re-use in executing similar projecsts in the future. All the day-to-day actions, issues, risks, and minutes of the meetings can be captured, tracked and accessed within the system. More importantly these can be linked to each other and to the business requirements and task initiatives based on relevance and context-based clusters of information.

Leadership Skills & Capabilities:

Responsible for a team of 5 Developers which provide IT solutions to clients’ need


Estimated work requirements in coordination with the team.

Worked with customer to formulate system requirements in form of Functional Specification.

Performed Gap Analysis and confirm design and requirements developed meet the business requirements.

Liaised with development team to track project development progress

Reviewing test plans to be followed and ensuring defect free project delivery to the customer.

Lead a team of developers which help client by providing solutions & application support Reviewed artifacts prepared by team members before submission to the customer

Identified and evaluated inefficiencies and recommending optimal business solutions and system functional behavior to the customer.

Eduacational Qualification

B.Tech. in the year 2013 in Information Technology from Rajasthan Technical University.

Diploma in Computer Engineering from Kasturba Polytechnic for Women, BTE Delhi.

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