Customer Service Supply Chain

Debra J Engleman

***** ********* ** **

Ham Lake MN 55304

763-***-****(work)

763-***-**** (cell)

OBJECTIVE

To locate an opportunity where my experience and skills as a Buyer are able to grow and be challenged.

Summary of Qualifications

Proven ability to identify and implement improvements to streamline processes and increase efficiency and productivity.

Excellent computer skills; proficient with Microsoft Word, Microsoft Excel, and able to learn proprietary systems/applications quickly and easily.

Problem solving, analyze problems, identify key issues and draw logical conclusions.

Maintain stable performance under pressure, handle stress in a manner that is acceptable to others and to the organization.

Focus on the quality of work in its finest detail.

Take action to accomplish objectives and achieve goals.

High standards of work performance.

11/14 - Present

Xcel Energy Monticello Nuclear Generating Plant, Monticello, MN

Buyer – Nuclear

Plan and conduct plant purchasing activities exercising discretion and judgment in compliance with established techniques, applicable procedures and criteria.

Administer Request for Quotes and process Purchase Orders.

Represent company’s interests with suppliers/contractors managing risk during terms and conditions negotiations.

Establish and maintain supplier relationships to meet business unit customers’ needs.

Devise and implement new approaches to Supply Chain purchasing/inventory management issues.

Provide technical guidance to other buyers, supply chain staff and internal customers.

Provides support for process improvement initiatives.

Provide logistics support as needed.

Interface with peers within the Sites.

Resolve invoicing discrepancies.

1/08 -11/14

Xcel Energy Monticello Nuclear Generating Plant, Monticello, MN

Supply Chain Specialist III / Accounts Payable Specialist

Data Processing / Problem Resolution - Processing Monticello Nuclear invoices for payment. High volume transaction problem resolution.

Work with Buyers to resolve invoicing discrepancies.

Reconcile accounts that involve resolving and analyzing the transactions that pass through the accounts. Document and resolve reconciling items within corporate guidelines.

Manage and prioritize assigned workload in an organized manner.

Interact with suppliers, internal corporate customers and Supply Chain personnel as needed. Respond to all inquiries on a timely basis.

06/07- 01/08

Express Professional Services

Xcel Energy Prairie Island Nuclear Generating Plant, Welch, MN

Accounts Payable Specialist

Ensure timely processing of invoices for payment and discount opportunities.

High volume data entry.

02/07- 06/07

Norwood Promotional Products, Red Wing, MN

Customer Service – Order Processor

Promptly and accurately enter customers’ orders and move them to the next step in the production system.

02/01 – 08/06

Wisconsin Public Service, Green Bay WI

Customer Service – Payment Processor

Provide payment processing services to our customers

Act as expert payment processing resource for bill paying customers as well as employees in our Customer Call Center, district offices and accounts receivable employees.

Administrative back up for the NCR Transport System

Administrative for Bill Matrix, Checkfree, Metavante and other electronic payments

Balancer of daily deposits for WPS and subsidiary companies.

Reformat Excel Spreadsheets received from customers to our format for scanning.

EDUCATION

Rasmussen College, Blaine, MN

Accounting

Northeastern Wisconsin Technical College, Green Bay, WI

General Studies and Accounting

Lakeshore Technical College, Cleveland WI

General Studies and Accounting

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