Customer Service Insurance Agent

PROFESSIONAL SUMMARY

WORK HISTORY

KAREN HAWKINS

**** ******** *****, ******** *****, SC 29575 • C: 843-***-**** • *************@*****.*** Licensed Insurance Agent/ Broker knowledgeable about emerging coverage competency, exclusions and endorsed enhancements.

07/2008 - 08/2017

Personal Lines Insurance Agent

Branch Banking and Trust Company - Myrtle Beach, Sc Reported policy changes and company conditions affecting customer satisfaction. Conducted annual reviews of existing policies to update information. Met with several existing and prospective clients each week to select appropriate insurance policies. Closed an average of 15 new sales per week.

06/2006 - 07/2008

Personal Lines Insurance Agent

John T Cook & Associates - Myrtle Beach, SC

Closed an average of 10 new sales per week.

Met with an average of 6 walk-in policyholders to address and resolve complaints every couple of weeks. Identified and solicited sales prospects in agency databases. Conducted annual reviews of existing policies to update information. Reported policy changes and company conditions affecting customer satisfaction. 09/2002 - 06/2006

Administrative Assistant

Hobbs Upchurch & Associates - Southern Pines, NC

Opened and properly distributed incoming mail.

Compiled company information and related material and distributed it to candidates. Answered and managed incoming and outgoing calls while recording accurate messages. Helped distribute employee notices and mail around the office. Maintained a clean reception area, including lounge and associated areas. Screened all visitors and directed them to the correct employee or office. Assessed urgency and priorities before accepting or declining appointments and meetings with the CEO. Processed client rebate reconciliation, reporting and check requests. Served as corporate liaison between the finance, IT and marketing departments. Compiled annual recommendations for end of fiscal year budgets. Coordinated board and committee meetings, including schedules and information preparation and distribution. EDUCATION

SKILLS

02/1997 - 03/2002

Assistant Manager Front Office

Burroughs & Chapin Co Inc - Myrtle Beach, SC

Managed office supplies, vendors, organization and upkeep. Planned and coordinated logistics and materials for board meetings, committee meetings and staff events. Screened all visitors and directed them to the correct employee or office. Greeted numerous visitors, including VIPs, vendors and interview candidates. Obtained signatures for financial documents and internal and external invoices. Maintained a clean reception area, including lounge and associated areas. Answered and managed incoming and outgoing calls while recording accurate messages. 2007

P & C Insurance Agents License & Brokers License: Personal Lines Agent Brewer Insurance School - Myrtle Beach

2012

Associate in Account Management: Customer Service

South Carolina Insurance Dept - Myrtle Beach

Property insurance

Endorsed enhancements

Personable

Policy coverage expert

Proactive team player

Computer-savvy

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