Jacques Philippe Metayer

***** ******* **, *****, ** 20716

Cell: 301-***-**** Email: ac4qrv@r.postjobfree.com

Summary

A highly experienced, motivated, quality-focused I.T. professional with years of intensive experience within a diverse and fast-paced environments. Skilled in proactive identification and resolution of critical systems issues. A highly personable and self-motivated professional with the versatility to work among diverse groups as well as the ability to handle complex problems effectively.

Highlights

SharePoint Administration 2010, 2013, 2016

Self-starter

ControlPoint & DocAve

Organizational Skills

SharePoint Designer

Critical thinking

HTML, CSS and JavaScript

Multitasking

SQL Server 2012, 2014, 2016

Client Relations

Accomplishments

Architected and configured AdvanceMed’s first SharePoint (2013) intranet environment which I recently migrated to SharePoint 2016 along with Office Online Server and Workflow Manager. Created a site hosted solution for adding company classes as well as a form for employees to register for a class. Created an Asset Tracking system at Erickson Living within our 2010 environment used by the company during yearly life cycle management as well as platform upgrades. This also allows the company to centrally track over 5,000 assets and to easily report on the status of each asset. Reduced technical escalations of SharePoint issues by creating multiple KB articles to be used by the IT service desk for addressing related emails and calls. Assisted in the deployment of several SharePoint 2013 development and pre-production environments for a Microsoft Dynamics AX project.

Experience

Sr SharePoint Administrator/Developer II

November 2014 to Current

NCI - Reston, VA

Serve as the sole SharePoint Administrator for NCI's subsidiary AdvanceMed. Designed the architecture, implemented and operate an enterprise SharePoint 2013 solution accessed by the employees, partners and customers across the country.

Manage the day to day activities and maintenance of the SharePoint farms including the SQL servers.

Work with various department heads to develop project requirements.

Install, configure and maintain SharePoint as well as SQL servers.

Create custom SharePoint solutions, workflows and design features.

Perform standard maintenance on hardware and software to meet security

requirements and ensure proper functionality.

Work with other IT staff to coordinate backups and monitoring.

Sr SharePoint Administrator

December 2013 to November 2014

Social Security Administration - Woodlawn, MD Provide third-level technical SharePoint support as they relate to the Client's infrastructure. Support the SSA community in troubleshooting of SharePoint problems and provide solutions to user community questions.

Provide ongoing SharePoint administration services.

Provide third-level technical support for the setup and creation of SharePoint sites and support the client community.

Provide troubleshooting of SharePoint problems and user community questions.

Provide third-level support to problem records opened by end-users and representatives.

Make recommendations for modifications, as applicable.

Assist and train Client personnel in the area of SharePoint Services.

Communicate and attend meetings with OTSO team members and other SSA divisions if necessary.

SharePoint Administrator

November 2011 to December 2013

Erickson Living - Catonsville, MD Oversee the technical administration functions for SharePoint, which includes managing the activities of the Infrastructure Support Team.

Provision, deprovision and deploy sites, features and lists.

Provide tier 1 & 2 troubleshooting as needed.

Run audits on sites to determine usage, security, and quotas.

Monitor performance and issues within the environment.

Performed SharePoint development and administration.

Provided SharePoint 2010 end user training.

IT Site Manager

September 2006 to November 2011

Erickson Living - Silver Spring, MD

Functioned as the corporate I.T. presence in the communities. Worked with various staff members as well as third party vendors to provide end user support and support for the corporate primary technology goals and objectives.

Provided tier 2 hardware and software support

Budgeted for community expenses as well as capital purchases of technology related equipment and services.

Purchased and deployed equipment for life cycle replacement or as a need for new equipment occurs.

Provided support for PBX telephone systems in areas such as Move, Add, Change requests and basic troubleshooting.

Provided end user training on standard applications and hardware.

Established and/or maintained relationships with service vendors.

Assisted with I.T. related projects for various lines of business.

Technical Support Analyst

January 2005 to September 2006 Troutman Sanders - Tysons Corner, VA

Functioned as the sole IT person providing end-user support for one of Troutman Sanders' offices located in Tysons Corner which included; hardware, software, and application support. Responsible for audio visual conferences, Avaya IP phones, and network systems tier 1 support. Interacted with all of levels of staff, associates and partners regarding their I.T. related needs.

Provided complete technical support to attorneys and staff.

Organized in-house Polycom video conferences.

Managed phone extensions and voicemail for new users on the Avaya system.

Maintained company data storage including daily backups.

User Technical Support Specialist

January 2001 to January 2005

National Institutes of Health - Bethesda, MD

Functioned as a member of a desktop support team handling over a 100 calls per day that represented approximately 2,000 mixed PC and Mac environment along with a diverse group of users.

Installed, configured, and upgraded computer hardware and software on a Novell network.

Provided general company-wide computer support through the helpdesk. Responded and followed up on specific internal and external customer support problems.

Product Support Representative

July 1999 to January 2001

MICROS - Columbia, MD

Functioned as a member of a helpdesk support team; handling hundreds of calls nationally; supporting the various proprietary MICROS software and hardware. As well as supporting Windows NT and SCO Unix.

Applied diagnostic techniques to identify problems, investigated causes, and recommended solutions for NT/ UNIX networking issues.

Investigated and resolved proprietary along with OS software and hardware problems.

Evaluated, prioritized and answered telephone, voice mail and e -mail inquiries. Logged/tracked inquiries using problem management database.

Education

Bachelor of Science: Psychology and Philosophy, 1999

University of Massachusetts - Amherst, MA

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