Salesforce

Bhargav

Sr Salesforce Consultant.

**.******@*****.***

Phone:585-***-****

SUMMARY:

Total 6+ years of overall IT experience with certified CRM Salesforce developing and admin, Java Development and SQL server. Over 5+ years of experience with Salesforce CRM and Force.com platform as Salesforce Administrator, BA and Developer, Experience in Scrum Environment.

Extensive experience in designing of custom objects, custom fields, role hierarchy, customize page layouts, Pick list, Workflow Alerts, Actions, Approval, Workflow, Validation Rules, Approval Processes, custom Tabs, custom reports, report folders, report extractions to various formats, design of Visual Force Pages, Snapshots, Dashboards, and Email generation according to application requirements.

Good development experience with Apex Platform Apex Trigger, Apex Scheduler, Batch Apex, Apex Class & Apex Web Service, Visual Force (Page, Component & Controllers)

Expertise in developing UI Components using Visual Force Pages, Visual Force components, Apex Controllers, HTML, DHTML, Java Script, jQuery and CSS.

Strong Knowledge in AppExchange Applications for integrating with Third Party Applications. Experience working with Salesforce.com sandbox and production environments.

Hands on experience with tools like Force.com Explorer, Force.com Migration, and force.com Excel connector, Eclipse and Force.com Eclipse IDE Plug-in.

Hands on experience in querying salesforce.com database using SOQL & SOSL queries using Force.com Explorer.

Used Jira for project management and bug tracking, Fisheye for code reviews, Subversion for source code control, and Jenkins for deployment and continuous integration. Deployed the code from sandbox to different environment using Jenkins Build and was part of release activities and UAT

Extensive experience in creating Salesforce Reports and Dashboards as per business requirements. Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce objects, Junction objects, lookup and Master detail relationships.

Proficient in security and sharing rules at object, field, and record level for different users at different levels of organization. Page layout customization, page layout assignment based on profiles.

Proficient in Data Migration from Traditional Applications to Salesforce using Import Wizard and Apex Data Loader. • Expertise in customizing various salesforce.com standard objects like Accounts, Cases, Leads, Contacts, Opportunities, Products and Price books, Campaigns, Forecasting.

Excellent team player, self-motivated, quick learner with good communication skills.

EXPERIENCE:

Sr. Salesforce Consultant.

CVS Health, Irving, TX. Feb 2016 – Current

Responsibilities:

Interacted with various business user groups for gathering the requirements for Salesforce implementation, documented the Business and Software Requirements

Designed and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Involved in gathering customer requirements from business user teams spread over the Sales, Marketing and Customer service.

Developed and Customizing salesforce.com application based on the user needs. Developed and maintained SFDC analytical reports and dashboards for management review. Designed, Implemented and developed the Custom Objects, Page Layouts, Custom Tabs, and Components to suit to the needs of the application.

Worked on Salesforce.com based development enhancements and implemented Lightning applications from the scratch.

Developed Lightning Component Framework and also built Lightning component using aura framework.

Customized agile methodology in a service based, reverse mortgage specialized for seniors. Worked on Service Cloud and Sales Cloud implementations in two different projects.

Developed a migration strategy and a set of migration tools for loading data with data cleansing and De-Duplication.

Worked on various Salesforce.com standard objects like Case Management, Accounts, Contacts, Content, Reports and Workspaces.

Experience on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, Salesforce support communities and Chatter groups.

Described organization hierarchy and built profiles, roles accordingly in Salesforce; managed on visibility and security settings around them as required by the business.

Implemented Service Cloud components like Service Console, Email to Case, Web to Case, Agent Scripting. Run outbound email through antivirus software before sending it to customers.

Supported the Data migration activities for migrating the data from various business centers and business center users with the support of Salesforce.com.

Designed, developed and deployed Apex Classes, Controller Classes, Extensions and Apex Triggers for various functional needs in the application using the Eclipse IDE.

Implemented Salesforce Sales cloud and Opportunity Management (Case management, Product & price book, High volume customer portal) for business support and technical support for its channel customers.

Made new feature enhancements on Sales cloud console view and developed some Visualforce components.

Supported new clients with using their salesforce system, password resets, freezing/unfreezing accounts, changing emails for single sign on, showing clients how to run reports and what tools are available to them.

Coordinated business process review meetings with multiple teams to establish standardized workflow processes.

Implemented Service Cloud components like Service Console, Email to Case, Web to Case, Agent Scripting. Provided support ongoing salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow and triggers.

Integrated Salesforce with external using both Inbound Web Services by creating custom WSDL files and Apex Callouts by generating stubs from the external WSDL File. (REST API).

Integrated the web services by generating the necessary stubs from the WSDL files for extracting the data from the home-grown applications by using the home-grown web services.

Created workflow rules and defined related tasks, time triggered tasks, email alerts, filled updates to implement business logic.

Involved in integration of their legacy system with Salesforce CRM package through web services based on SOAP API.

Environment: Saleforce.com platform, Apex Language, Triggers, Visual Force (Pages, Component & Controllers), Chatter, Data loader, Salesforce .com Data Loader, Force.com API, Workflow & Approvals, Reports, Custom Objects, Batch Apex Interface, Custom Tabs, Email Services, Security Controls, Windows XP.

Salesforce Consultant.

United shore Financial, Detroit MI. Jan 2015 to Feb 2016

Responsibilities:

Created new User Accounts and assigned Profiles as per their role in role hierarchy.

Customized Page layouts for Standard/Custom objects and assigned Record Types. Created Data Validation rules and Formulas as per business requirement.

Defined Org wide default to restrict access from users.

Worked with various salesforce.com Standard objects like Accounts, Contacts, Leads, Cases, Campaigns, Reports, and Dashboards.

Created custom objects which includes lookup and master detail relationships based on business requirement.

Created Workflow Rules to automate Tasks, Email Alerts, Field Updates, time-dependent actions and Outbound API Messages.

Designed, and developed Apex Classes, Controller Classes, extensions and Apex Triggers for various functional needs in the application.

Designed various Web Pages in Visual Force for capturing various customer enquiries and Implemented logic for migrating cases to different queues based on the type of customer enquiry.

Created and used Email templates in HTML and Visual Force. Accustomed Picklists, Dependent Picklists, and Record Types to enforce data quality.

Debug Apex scripts using Debug Logs and System Log Console to catch Exceptions and execute Governors and Limits. Implemented REST API to retrieve the recent items on the customer portal VF page.

Used SOQL & SOSL with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Part of the team that developed the call center module as a support for this project. Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into salesforce.com, checking for the correctness of the data. Worked with Salesforce.com team to make application certified.

Packaged and Deployed customizations from Sandbox to other environments using Force.com IDES.

Supported users with Chatter teams/Groups and follow application as well.

Environment: SaleForce.com platform, JavaScript, Visual Force (Pages, Component & Controllers), Apex Language, Data Loader, HTML, Java Script, Eclipse IDE, Subversion.

Salesforce Consultant

Avenueh Health Insurance Exchange - Salt Lake City, UT Aug 2013 – Dec 2014

Responsibilities:

Worked in agile environment by participating actively in daily standups, 5 weeks sprint review/ Demos, Sprint planning and Dev Estimation.

Supported the BA in gathering all the technical aspect for the Issue or new implementation and QA with test cases to achieve the target.

Implemented end to end HIPPA Privacy Policy for all the Users for the internal recruiting app FOX –Front Office Xtreme to protect all the highly secured data like SSN, Tax Id etc.

Wrote the batch code to update the 2 millions of records in the system.

Created page layouts, search layouts to organize fields, custom links, related lists, and other components on record pages.

Created users, roles, public groups and implemented role hierarchies, sharing rules and record level permissions to manage sharing access among different users.

Design, develop, debug, improve, optimize, and troubleshoot complex system and custom tools using custom Apex code, unit tests, and triggers; the SFDC declarative interface; and utilizing Apache ANT deployments.

Involved in creating and advancing new software paradigms, promoting new software direction, and supporting other team members troubleshoot and solve challenging problems.

Using continuous integration using Grunt.js, and Salesforce.com development using Sublime Text and Mavens Mate/ Intellij Illuminated cloud.

Designed and deployed dynamic workflows, validation rules, Approval Processes and Auto-Response Rules for automating business logic.

Implemented the encryption for all the Important Data. Complete bulk imports of data using Apex Data Loader. Supporting BA in creating Complex Reports and Dashboard for Business.

Designed several Visual force pages/Override standard Sales force layouts to display customer related information upon extracting data from end systems.

Hands on experience with apex exceptions issues caused in the app. Responsible for writing SOQL & SOSL queries with consideration to Governor Limits for data manipulation needs of the application using platform database objects.

Designed custom inline visual force pages and also used ajax to improve user experience. Developed visual force email templates which are embedded into emails.

Worked on migrating data from sandbox to production salesforce instances.

Wrote test classes for all the integration user cases to improve the code coverage.

Worked on the salesforce Integration with People Net.

Environment: Force.com, Apex, Data Loader, Import Wizard, Informatics, MuleSoft 3.2.0, Eclipse IDE, Controllers, Visual Force Pages, XML, Triggers, Security Controls.

Salesforce consultant.

Advent Software Inc San Francisco, CA Aug 2012 to June 2013

Responsibilities:

Involved in the development, and configuration of the Project's core customer and case management technology platforms following SDLC processes (Agile Methodology) validating system policies, architecture principles and Salesforce.com best practices.

Created business rules to ensure the data integrity of the alignment data. Created automatic field updates via workflows. Created triggers to satisfy internal compliance requirement of stamping certain data on a call on submission.

Created Visual Force Pages to override the standard functionality of New and Edit buttons. Created profiles and implemented Object and field level security to hide critical information on the profile users.

Created users, roles, territories, public groups and implemented role hierarchies, sharing rules and record level permissions to provide shared access among different users.

Experience Building Angular Pages for the data binding. Designed, developed and deployed Apex Classes, Controller Classes, and Apex Triggers for various functional needs in the application.

Used SOQL & SOSL for data manipulation needs of the application using platform database objects.

Created various Reports (summary reports, matrix reports, pie charts, dashboards, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports and for different user profiles.

Parsed JSON responses provided by third-party systems connected via REST inside Apex classes

Environment: Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Apex Data Loader, Eclipse IDE Plug-in, Informatica on Demand, Windows XP, Microsoft Access.

Java and Database Applications Developer

Aspire systems, India Jan 2011 to May 2012

Responsibilities:

Designed application with UML (Unified Modeling Language). Developed application based on SDLC (Software Development Life Cycle).

Extensively used JavaScript for client side validations. Used XML parsers to parse and fetch information from XML templates. Performed Unit Testing of all Modules.

Developed and maintained Java based components. Developed and tested application software.

Experience working with defect tracking tools such as JIRA.Good knowledge about Agile and Waterfall methodologies.

Experience working on writing SQL queries in Oracle. Closed bugs based on priority and assigned it back to the testers.

Good experience working closely with senior developers and testers. Good knowledge on understanding the requirements and purpose of building a particular feature.

Extensive familiarity with PL/SQL Oracle. Exceptional abilities in using source code analysis tools automated build process and unit testing.

Developed HTML and JSP pages for user interaction and data presentation.

Involved in System Analysis and Design methodology as well as Object Oriented Design and development using OOAD methodology to capture and model business requirements.

Involved in creation of tables in database. Developed JSPs to implement the presentation logic, and use java beans to retrieve the data.

Involved in developing the Java classes and JavaBeans. Participated in client requirement gathering.

Environment: Java, MS SQL Server 2005, Unix, HTML, JDBC, SQL, JavaScript, HTML, Struts, CSS, Oracle, XML, MS Analysis Services 2005, MS Office, Import & Export Data, Windows XP.

Force.com Skills Apex Custom Controllers and Extensions, Apex triggers, Visual force Pages, Force.com IDE Eclipse, S-controls, SOQL, SOSL, Sandbox testing, Email-templates, Formulas, Validation Rules, Sales and Service Clouds, Customer and Partner Portal, Desk.com, Force.com Chatter.

Tools Data loader, Informatica, Inside View, Draw Loop, Rational CC, MuleSoft, Salesforce Connector, Sandbox and Production.

Languages Java, J2EE, Servlets, .NET

Database SQL Server 2000/ 2005/2008, Oracle 9i/ 10g,11g, My SQL 5.1, T-SQL, DB2

Web HTML, XML, REST, SOAP, CSS, JSP, JavaScript, Angular js, Bootstrap, WSDL.

Platforms Windows 98/2000/XP/2003/vista, Linux, IBM 3090, IBM 9000, HP 9000, AS400.

Network Protocols: TCP/IP, FTP, SOAP, HTTP, SMTP

Operating Systems: Windows, Linux, UNIX

Project Mgmt. MS Project 2000, MS Project Server, MS Excel, Power point, MS Office

Additional Skills:

Very Good Experience in designing, developing and maintaining Web based applications using XML, Java Script, HTML, HTML5, SOAP, Microsoft Visual Studio, IIS Web Server, JSON, WSDL - XML Web Services.

Experience in creating Database Tables, Constraints and Stored Procedures using SQL Server 2000 / 2005/2008

Articulate in written and verbal communication along with strong interpersonal, analytical, and organizational skills.

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