ELLEN P. MATTHEWS
Garrison, N.Y. 10524
Property Manager/Executive Assistant with 25 years of experience with the New York real estate market. Possesses a B.A. in Business Management Looking to leverage my knowledge and experience into a role as Property Manager
Pasco County Clerk and Comptroller
April 2017-November 2017
Recorded case activity for entry into the case management system.
Attended court proceedings to complete paperwork and obtain signatures from the judge for
Completed paperwork on directives issued by court and distribute copies to agencies and parties
Documented court activity.
Received and processed advisory paperwork from Sheriff's Department. Prepare and process
subsequent court paperwork.
Responded to complex questions from the related agencies pertaining to court process.
Answered inquiries in person, on the phone, through email and/or in written correspondence
Conducted research of records for data relating to inquiries.
Weeki Wachee North 55+ Community
June 2016-March 2017
Coordinated a team of 3 employees, including maintenance and office personnel
Reviewed and approved timesheets on a bi-weekly basis
Provided excellent customer service
Prioritized resident issues to be addressed each day
Kept up monthly print advertising
Sold & leased homes, processed applications, & cultivated a referral base
Reviewed sales applications and closing documents to certify completion
Collected money and closing conditions
Handled collections door to door & via telephone
Performed home and property inspections
Generated reports for the regional team on a weekly basis
Maintained the filing system for all home sites
Kain Realty, New York, NY
Executive Assistant to CEO/Property Manager
April 1991-June 2016
Prepared monthly arrears reports, and bring delinquent Shareholders & Unit Owners, and Renters to the attention of the Property Manager.
Scheduled Appointments with Contractors and following up on work done to insure job was done to customer satisfaction and delivery logs. Review charges and identify and report discrepancies.
Provided customer services to existing and potential tenants of buildings under our management by promptly answering the Property Manager's' phone calls when they are out of the office, reporting and solving issues that they may have on.
Processed invoices through various accounts payable procedures; manage vendor payments expenditures/records, orders allowing them to gain more trust in the management agency and its staff.
Submitted paperwork and attended hearings to correct HPD and ECB violations, Faulty work by a contractor/vendor, and complaints from tenants.
Handled rent collections, lease renewals, and rent registrations.
Attended housing court on behalf of landlord on cases concerning non-payment and hold-over procedures.
Prepared all renewal, recertification, rent increase, and late rent notices.
Master’s in Legal Studies April 2018
Monroe College Bronx, N.Y.
Bachelor of Business Administration in Hospitality Management, April 2015
Associate of Applied Science in Hospitality Management, June 2012
Proficient in MS Office 2010/XP (Word, Excel, PowerPoint) QuickBooks and Clericus,
Licenses and Certifications
NYS Real Estate Broker
NYS Notary Public