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Customer Service Manager

Naples, FL
March 08, 2018

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Timothy John Wilkerson

**** ******** ***** **** #***

Naples, Florida 34104



Position that would effectively utilize my experience gained in over twenty years of customer service.


October 2016 Physician’s Regional Medical Center Collier Blvd

To Present Patient Access Representative: Naples, Florida

Registering patients in a timely manner through Main Admitting, Outpatient Lab and Radiology. Using multiple applications to obtain accurate and up to date insurance information .Ensuring quality customer insurance through personal interaction with patients and fellow staff members.

March 2016 to St. Joseph’s Medical Center, United Healthcare, Dignity Health, Optum 360

October 2016 Admitting Registar : Phoenix, Arizona

Ensuring excellent customer service skills while registering patients through the Emergency Room, Main Admitting, Outpatient Imaging and MRI .Assisting patients through the insurance process and verifying authorizations through multiple websites.Working in a culture based on integrity, quality, innovation, diversity and social responsibility.

May 2014 to Maricopa Integrated Health System Hospital, Phoenix, Arizona

March 2016 Registration Specialist

Obtaining accurate and timely registration of all patients’ accounts through the EPIC database, including the processing of necessary verification for insurances and other eligibility programs. Working in multiple departments such as, Adult ED, Pediatrics ED, and Adult Burn ED. Navigating through multiple websites, to verify patient’s payer source. Providing an exceptional hospital experience, through caring, and knowledgeable customer service.

August 2012 to Walmart Super Center, Phoenix, Arizona

May 2014 Sales Associate and Customer Service

Ensuring excellent customer experience, by providing oversight and problem solving to many teams including, Cashiers, Customer Service, Walmart Money Center, Jewelry, and Electronics. Provide training for new Associates, follow and promote Walmart guidelines in all transactions. Frequently meet with Store Manager to assess and promote a quick, friendly, safe, and engaging shopping experience.

June 2007 to Southwest Center for HIV/AIDS, Phoenix, Arizona

October 2011 Outreach Coordinator And Front Desk Associate

Navigated new and existing clients through all aspects of the agency. From intake, orientation, scheduling, providing insurance assistance, and referring clients to medical and behavioral health services. Verifying insurance and communicating with clients their co-pays and options. Promoted and assisted with agency's social programs. Invoice creation for clients, as well as, using point of sale systems.

March 2006 to J.W. Marriott Desert Ridge Resort and Spa, Phoenix, Arizona

August 2006 Department Manager

Oversee all aspects of the Vista Lounge. Interviewing, hiring, creating and analyzing departmental budgets, and communicating with Resort management regarding sales targets and profit strategies.

February 2003 to Marriott Suites Old Towne, Scottsdale, Arizona

March 2006 Restaurant Manager

Scheduled, motivated, and supervised staff of 20, full time and part time, servers and bartenders. Monitored food and liquor costs and effectively communicated with Chef regarding menu creation and specials. Upheld high standards of quality service and guest satisfaction.

August 1997 to J.W. Camelback Inn Resort, Phoenix, Arizona

February 2006 Restaurant Supervisor

Ensured excellent service and created a high quality experience for guests. Received management training by Marriott International.


July 1984 - 1991 Attended University Of Iowa, Iowa City, Iowa

Goal: Bachelor of Liberal Arts

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