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Technical Support Engineer

Kolkata, West Bengal, India
March 08, 2018

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Father's Name : Late Sadananda Pradhan

Date of Birth : 29th June, 1971

Mailing Address :

**, *********** ***** ****. *********** Police Qtr.

Block - O, Room - 76, Kolkata - 700 011, West Bengal, India.

Telephone No. : 0091- 33 - 23582263411(Mesg)Mobile No. : 983*******, 967*******

E-Mail :,

Pass Port Details.

Date of Issue : 27/07/2016 Date of Expire : 26/07/2026

Career Objective

I am a Graduate in Science and Post Graduate Diploma in Computer Application looking for a technical support specialist position where I can use my advanced troubleshooting and multitasking skills in resolving technical issues and providing help for Network and System with Server support.

Creative and highly reliable System and Network Engineer position with a focus on Network and System Administration. I’d like to apply my excellent knowledge for Network and in different Server

Motivated and resourceful IT professional applying for a Network Administrator position. I’d like to apply my proficiency in networking and troubleshooting to manage network infrastructure and subsequently meet business requirements.

Experienced network engineering professional with outstanding success rate at installing, migrating and supporting critical, multi-site networks. Proven ability to manage all phases of network installation and administration. Adept at analyzing business requirements and crafting technical network solutions. Outstanding mentoring skills, coaching junior and senior personnel through technical issues, increasing growth and confidence among team members. Exceptional technical-to-business communication skills; adept at clearly explaining technical subject matter to business users.

Employment History

15th August 2009 – Till Date at R. P. Techvission PVT. LTD. (Kolkata Tv) as Sr. Executive IT.

16th June 2007 – 14 August 2009 at SST MEDIA PVT. LTD. (Kolkata Tv) as IT Network Executive.

May' 2004 - 16th June 2007 at Albatross Software Services Pvt. Ltd. As Network & System Administrator.

Januaryt1999 - May 2004 Odyssey Computer Services (P) Ltd, Kolkata Sr. Technical Support Engineer.

May 1995 - December 1999 St. Xaviers Computer Centre & IGNOU STUDY Centre - 2802, Kolkata Assistant, Lab Assistant

Education and Training

B.SC from North Bengal University in the Year 1990.


POST GRADUATES DIPLOMA IN COMPUTER APPLICATION from ST. XAVIER’S COMPUTER CENTRE, KOLKATA in the year 1997(Course Duration 21/07/94 – 28/01/97).(Course Content : Digital Computer Organisation & Assembly Language, C Language, Business Data Processing using Cobol. Systems Analysis & Design, Systems Software and Introduction to Softwares Engineering. Personal Computing Software Tools(MS-DOS, UNIX,Wordstar, Lotus 1-2-3 .Introduction to Business Appliations, MIS. DBMS and DBASE III Plus. Data Structure through C


. Completed a Specialized course on ORACLE 7 with /DEVELOPER 2000 for Client Server Applications from Oracle Corp. Authorized training Center viz. SQL Star International Ltd in 1997-1998.

Completed CCNA from ITL Kolkata.

. Diploma for Typing (English) complited in Year 1996.

Additional Information (Optional)

Installation, Configuration and Troubleshoot of Windows 2008 Server, Windows7, XP Professional.

Installation and Configuration of FTP Server on IBM System in Linux (Redhat 6.0) platform. Macos ver. 10.8 (Mountain Lion) Installation, Configuration and Troubleshoot.

PROXY (Natting) SERVER Installation, Configuration & Troubleshoot on Windows 2003 Server. Outlook Express Configuration, Backup, Restore and Troubleshoot. Network Printer Installation & Configuring in the Client System.

Softwares Installation, Configuration and Maintenance:- Maintenance of IT and Broadcast Equipment and Software Solution, etc.

Backpack System - TVU

MPEG Streamclip, Toast Titanium 10, FCP7, Microsoft Office, Remote Desktop, VNC Viewer, Mail.

Adobe Creative suit 6 master collection, Microsoft Security Essential, Flash Player, Java Installer.

Cisco Catalyst 2960G, 3 COM, NORTEL Switch Installation, Configuration and Troubleshooting. Unified Thread Management (UTM) Configuration & Managing. Broadband (ADSL Router) Configuration (WAN (NAT), LAN, DHCP).

Media and Broadcasting :-

RAID-Supermicro, 15 TB storage device used for Edit, Air and Library Volume.

INFINITY GFX Ver.6.0 (Broadcast Automation System), WASP 3D.

CDEC(TP) system using Multiprompter Pro.

FORK Automation System

FORK Device Server, FORK Media Player Server, FORK Playout Server. FORK Production Server, Content Navigator. FORK Render Farm Unit. FORK Edit 2 Playout (DROP, DROP PKG, DROP Anchor, DROP Commercial). Understanding of Infinity Server (6.0), Wifi Server, Wasp Server.

Experienced in multiple facets of network engineering, including expertise in the following technologies:

Hardware: IBM, Compaq and Dell servers and desktops; 3Com; Hubs; Switches; Cisco Catalyst switches; Cisco Routers; Ethernet.

Platforms: Windows (All Versions), MS-DOS, Novell Netware, Linux, Unix,MAC OS X

Software: NeatCM, Orion, Odion, Chartguru, MS Exchange; Office, Symantec Ghost; Norton Desktop; WordPerfect; Lotus 123, Norton Antivirus and Utilities; Different made Antivirus; Netscape.

RDBMS: Oracle 7.3 & 8, Access and SQL.

Front end : Developer 2000, visual Basic 6

Language : Cobol, C, PL/SQL, Visual Basic.

Content Tips

SST MEDIA PVT. LTD. (Kolkata Tv) (16/06/2007 -15/08/2008)

It is one of the Leading News Channel in West Bengal.

Roles Responsibilities

Albatross Software Services (P) Ltd. (07/05/2004-01/06/2007)

It is one of the leading software cos. in Kolkata specializing in high end capital markets related work. It has prestigious clients like SBI, Calcutta Stock Exchange and also supplies market data to various leading brokers in India.

Roles Responsibilities

Network & System Administrator Responsible for Critical LAN/WAN support maintaining health and operations of computer network, commercial software and proprietary systems in support employees. Duties include coordinating with vendors to resolve application, system and network issues. Various roles including taking full responsibility for major network management systems and proxy systems. Supporting the office NT/Win2000 workstations and users. Maintenance of the company network (Cisco switches and routers). Installation and customer application support for network. Customer support training, Network configuration and IP routing. Proxy server set up.

Odyssey Computer Services (P) Ltd. (01/08/1999- 03/05/2004)

A leading Hardware & Networking Concern in Eastern India. Company has several clients likes Calcutta Stock Exchange, NSE, BSE and so on. .

Roles Responsibilities

Sr. Technical Support Engineer. Responsible for installing and supporting Novell and Windows NT networks at small businesses and large corporations Duties ranged from installing and maintaining basic office networks to expanding major server farms. Troubleshot and resolved issues involving all components of corporation networks and associated software. Responsible for ensuring health and efficiency of all hardware, software and network connectivity. Duties included installing, repairing and upgrading components, training users, and administering user accounts.. Router configuration in leased line. Also EICON card configuration for leased lines & VSAT in NSE, kolkata. Remote access server & nodes configuration in CSE,NSE,BSE with Modem & RAS Device. Installation of various commonly used softwares like LINUX, Win NT, Novell Netware. Oracle 8 connectivity(SQL* Net easy configuration) between server & client end, and using Import & Export facility of Oracle for Logical Backup and transfers data from Non Oracle data sources to Oracle Table. Corporate resource for Level Three technical support, called upon to resolve the most difficult or critical technical problems, including connectivity, software compatibility or hardware component issues. Assembling Server & Personal Computer.

St. Xavier's computer centre, Kolkata (01/05/1995-31/12/1998)

It is one the best Institute in Eastern India which is part of St. Xaviers College, Kolkata.

Roles Responsibilities

Lab Assistant Installing different type Operating System, software.Configuring networks and helped the student of different courses.


“Available on request”.

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