Customer Service High School

JACQUELINE WALLS

**** ****** ****** **** #***** Kennesaw GA 30144 • Cell: 404-***-****

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EXECUTIVE PROFILE

Motivated and dedicated professional with years of expertise in team management and client relations. Proven track record of success in organizational development and independent thinking. Demonstrates expert insight and proficiency in enforcing policies and procedures. Skilled and collaborative team leader with experience in coordinating, planning and supporting daily operations. CORE COMPETENCIES

Environmental Services Deadline Oriented

Project Management

OSHA

Quality Assurance

Scheduling

Team Leader

Client Relations

Time Management

Customer Service

Training

Reports/Documentation

PROFESSIONAL EXPERIENCE

GORDON HOSPITAL/2013-CURRENT

NIGHT SHIFT SUPERVISOR/ENVIRONMENTAL SPECIALIST/FLOOR TECHNICIAN/LINEN TECHNICIAN

Implement and practice infection control policies and procedures

Oversee day to day operations of the department

Coordinate work schedules and assignment to ensure adequate coverage

Effectively trained and supervised housekeeping employees to efficiently achieve and maintain standards

Monitor and verify employee timesheets prior to submission

Report maintenance concerns and make recommendations for repairs

Inspect grounds daily for trash removal and proper upkeep

Proficient use of various machines and performed all assigned tasks in a professional manner

Utilized the appropriate chemicals and supplies according to procedure

Change linens out daily and upon patient discharge CARTERSVILLE MEDICAL CENTER/2012

ENVIRONMENTAL SERVICES SPECIALIST/FLOOR TECHNICIAN

Thorough understanding of Joint Commission and OSHA regulations

Followed designated schedule of duties and provided problem resolution as needed

Performed emergency housekeeping where accidents occurred

Responsible for maintaining cleaning supplies log and ordered new cleaning supplies products

Cleaned patient rooms and support areas, removing trash and soiled linen

Sanitized floors, surfaces, windows and furniture

Mopped, swept and vacuumed floors

Disinfected and sterilized equipment and supplies to hospital standards BEAUFORT MEMORIAL HOSPITAL/2001-2012

TEAM LEADER/ASSISTANT SUPERVISOR

Provided leadership to staff and helped to improve communication between various departments in the hospital

Managed and evaluated employee schedules to ensure proper staffing was provided

Trained EVS staff in Floor Care, Carpet Care, Medical Waste and Quality Control

Investigated all complaints regarding service and equipment

Organized and participated in monthly staff activities

Served as point of contact for staff in the absence of the Manager EDUCATION

TECHNICAL COLLEGE OF THE LOW COUNTRY

PROFESSIONAL CUSTOMER SERVICE TRAINING

BATTERY CREEK HIGH SCHOOL

HIGH SCHOOL DIPLOMA

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