Waiter/Server

DANIEL GIKONYO MURIITHI.

MOBILE: +971*********

EMAIL: *********@*****.***

SUMMARY

●Profile Male

●Marital Status Single

●Nationality Kenyan

●Current Location UAE(Dubai)

●Visa Status Visit Visa

●Preferred Locations Anywhere

●Salary Expectations Negotiable

● Languages English and Swahili

CAREER OBJECTIVE

To be part of a company that would provide me with challenging assignments, and thereby acquire working knowledge of varied business functions in line with the long-term goal of being responsible for charting the path for organizational growth. Be a part of an enterprise with great opportunity for all who will join in it, a versatile organization that will foster self-fulfillment.

WORK EXPERIENCE:

November 2015 to November 2017: Grand Millennium Dubai.

Position: Room Service Waiter

Duties and Responsibilities:

●Be able to confidently serve customers as per the brand standards. Look for ways to go above and beyond the customers’ expectations.

●Have full knowledge of all products and be able to confidently describe them to a customer.

●Have full understanding of the brand concept, history and vision and can explain when asked.

●Has completed basic food hygiene. Ensure that brand standards in regard to hygiene are adhered to at all times- i.e. labels, FIFO.

●Ensures that all side duties and cleaning schedules are completed as per daily checklists.

●Completes all checklists as required daily, weekly and monthly for the room service department.

●Can place orders for food & beverage products to the manager or supervisor.

●Proactive in attending all trainings as required by the business.

●Actively looks for ways in which i can develop my career.

●Communicate to managers of any issues immediately.

●Can handle a minor complaint with confidence.

●Actively engage with colleagues and customers at all times.

●Ensures that problems are brought to the manager or supervisor attention immediately.

●Can run food with confidence

●Any duties as requested by the management.

December 2014 to October 2015: Al Ghurair Arjaan&Rayhaan by Rotana

Position: Room service waiter

Duties and Responsibilities:

As a Waiter I am responsible to provide professional service to our guests, ensuring their restaurant visit will become a memorable dining experience whereby my role includes key responsibilities such as:

Providing a prompt and professional service to colleagues and guests and do so with pride.

Ensuring that service is always delivered to a five star standard.

Being fully conversant with all menus served via Room Service.

Responsible for taking orders in the absence of the order taker, and delivering the food.

Setting, serving, and clearing tables within the lenient time possible.

Cashier duties may be required to deliver room service, enter food orders for dining room guests and attendant companion meals electronically to ensure order accuracy.

Serve meals to guests in their rooms

Carry silverware, linen and food on tray or uses cart

Ensuring that service standards are maintained and consistent, and reflect guests needs and that any deviations are reported to Head Waiter.

Following instructions from the coordinator in the absence of the Supervisor/manager.

Assisting in the preparation of the appropriate mis-en place to enable the Room Service to operate smoothly at all times.

Being knowledgeable of all food items collected from the kitchen, including any accompaniments.

Assisting with floor clearing and ensure the safe retrieval of Room Service mis-en place.

Cleaning down dirty trolleys and stack dirty items appropriately and to assist in the cleaning of mis-en place, wherever necessary.

Assisting with the cleaning of Room Service equipment.

Handling guest criticism, both negative and positive, correctly and professionally.

Co-operating with members of staff in other departments especially Back of House and Housekeeping to fulfill guest requirements.

Assisting other Food and Beverage outlets as directed by the Supervisor/Manager on duty.

Checking and refilling guest’s mini bar consumption and posting respectively.

February-November 2014: Al Ghurair Arjaan&Rayhaan by Rotana

Position: Waiter (Liwan Restaurant)

Duties:

• Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel

• Greet and seat customers and serve them in a professional, discreet and personalized way

• Acquire in depth knowledge of the food & beverage menu of the assigned outlet in order to assist and provide advice to guests

• Consistently monitor quality of food & beverage being served

• Practice good customer relations and attend to customer complaints / queries satisfactorily

• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment

• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en- scene)

Actively use up selling techniques to exceed guest expectations and increase revenue.

• Ensure minimum wastage, breakage and spoilage.

October 2012-January 2013-Jebel Ali Golf Resort & Spa-Dubai

Position: Room Service-Mini bar Station

Duties:

Re-filling the mini-fridges in guest rooms and posting their daily consumption to the front desk.

Taking food and drink orders.

Serving room service orders with a caddy club car.

Check with guests to ensure that they are enjoying their stay and taking action to solve any problems.

Dealing with cheque and bill payments through P.O.S

Demonstrate knowledge of individual contribution to department objectives.

Carry out any other reasonable duties as assigned by the outlet manager/assistant manager/team leader or the senior management. Service preparation before dining and after, the mis-en-place and mis-en-scene.

May 2009-June 2010Thompsons Falls Lodge –Kenya

Position: Waiter

Duties:

●Prepare tables for meals, including set-up items such as linen, silverware and glassware.

●Greeting guests with eye contact and smile.

●Escort guests to their tables.

●Present menus to the guests and answer questions about menu items, or making recommendations.

●Present wine list and describe or recommend wines to the guests.

●Taking food and drink orders.

●Wine presentation and service.

●Serving food and drinks that is ladies first.

●Check with guests to ensure that they are enjoying their meals and take action to solve any problems.

●Table clearance, dealing with bill payments.

Other Duties:

●Demonstrate knowledge of individual contribution to department objectives.

●Attend training sessions as scheduled.

●Suggest to manager or departmental trainer any training needed to enhance performance.

●Perform side duties including; folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area.

●Report any possible theft or misuse of resort property immediately to a member of management.

●Carry out any other reasonable duties as assigned by the Outlet Manager/ Assistant Manager/ Team leader or the Senior Management.

October 2007-February 2009Merica Hotel -Kenya

Position: Waiter/Guest Service Assistant

Duties:

Welcoming and escorting customers to their table.

Taking orders and serving drinks.

Cleaning the restaurant and the surroundings.

Working with other staff members in a friendly and professional manner.

Informing customers of daily specials.

Handling and resolving guest complaints to my ability and capability.

EDUCATION BACKGROUND

January 2009-June 2010: Summit Resort

Food and Beverages

Diploma

April 2005: A.A Driving School

Class: ABCE Provisional Drivers License

October 2002-Feb 2003: Partner Computer Training

Certificate: Distinction

February 1998-November 2001: Kangui Boys High School

O level Certificate

January 1989-November 1997: Nyandarua Boarding Primary School

Kenya Primary Certificate

COMPUTER SKILLS

Microsoft Word Microsoft Excel,

Microsoft PowerPoint, Microsoft Outlook

Microsoft Access, Microsoft office

Internet & Email

SKILLS:

Communication Excellent (written and spoken), Research and Planning.

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