Customer Service agent

Email Address : *******.*****@*****.***

Contact : 083*******

Residential Address :10596 Kontiki Street

Ext 13

1820

CURRICULUM VITAE

OF

VINICIOUS REFILWE HANTO

PERSONAL DETAILS

Surname : Hanto

Name : Vinicious Refilwe

Date of Birth : 12/10/1993

Gender : Female

Marital Status : Single

Nationality : South African

Residential Address : 10596 Kontiki Street

Ext 13

Lenasia

1820

Home Language : Setswana

Other Languages : English & Zulu

Health : Excellent

Hobbies : Reading & Cooking

Contact No. : 083*******

Email address : *******.*****@*****.***

EDUCATIONAL QUALIFICATION

Last School Attended : Moses Maren Secondary School

Highest Standard Passed : Grade 12

Subjects Passed : Commerce (With Maths Literacy)

Year Obtain : 2012

HIGHEST QUALIFICATION

Course : Computer Course

Modules covered : Microsoft word, Excel, Publisher, Power Point, basic typing skills and Windows

Institution : Crescent of hope

WORK EXPERIENCE

Company Name : Merchants (Cell C)

Position Held : Prepaid Agent (Inbound)

Duties Answer inbound phone calls,

Identify and resolve caller needs,

Helping customers with recharging vouchers,

Purchase bundle / WhatsApp bundle,

General queries, introducing new products &

Price plans, troubleshooting technical problem

In terms of network issues

Duration : 2 Years

Company Name : D ziner Essentials

Position Held : General worker

Duties : manufacturing curtains rail and general duties

Duration : 6 months

Skills and Attributes:

Telephone etiquette

Multi-tasking

Adaptable, able to adapt changes / challenges

Hardworking and eager to learn

Able to work on my own nor under pressure

Excellent problem-solving, listening, communication, and customer service skills

REFERENCE

Company Name : Merchants (Cell C)

Contact Person : Sydney Sengange

Position Held : Team Leader / Supervisor

Tel : 010-***-****

Company Name : D ziner Essentials

Contact Person : Rashaad Moolla

Position Held : Manager

Tel : 011-***-****

Company Name : Moses Maren Secondary School

Contact Person : Mrs Matlejoane

Position Held : School Principal

Tel : 011-***-****

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