Customer Service Assistant

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Connie Woo

***** *’Acadie, #**** ***- ***-****

Montreal, Quebec, H4N 0B6 ******@****.**

ENGLISH / FRENCH / CANTONESE/GREEK

CAREER PROFILE

I am a results-oriented professional, high-energy and organized. My principal objectives are to find a job that will allow me to demonstrate my knowledge and my expertise. COMPUTER SKILLS

• Word, Microsoft office, Outlook, Windows, Retek, Excel, Flex, SIMS and SIS EXPERIENCE

Ultra Electronics –TCS

Administrative Assistant Present

• Support administrative functions for two directors, prioritizing the daily calendar

• Support administrative functions for managers and their teams which include travel arrangements, processing expense claims and maintaining records

• Support administrative functions on company policies

• Monitor employee timesheets delinquencies and approvals

• Support administrative functions for the monthly financial reports and follow up in a timely manner on any outstanding issues.

• Validate and maintain organizational charts for both teams

• Facilitate the arrival of new members of the departments by coordinating with the office responsible for onboarding and posting on intranet

• Assist with the update of calendars, customer and partner visits, ordering of meals, set up of conference rooms.

• Handle confidential and non-routine information

• Support for additional special projects, as needed.

• Maintain intranet messages and documents

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Concordia University

Undergraduate Service Team Records Assistant 2014-2016 Office of the Registrar

• Evaluate graduation applications and determine whether the applicant has satisfied all requirements to obtain a certificate or degree including the identifying of potential candidates for graduation awards. Populate and maintain the graduation data base.

• Review and update the undergraduate student record using the Student Information Management System (SIMS), Student Information System (SIS) and correct errors that are identified.

• Ensure that all supporting documents required for an undergraduate student’s file are obtained from the appropriate source and are collated in a readily retrievable and approved standard format in a timely manner.

• Respond to requests from undergraduate students, faculty and staff. Refer students to appropriate source as required.

• Confer with academic departments with regards to undergraduate student record and graduation related matters.

• Compute the annual and graduation Grade Point Average and the Annual Grade Point Average for students, faculty and staff

• Process documents related to graduation and /or letter requests in accordance with established guidelines. This includes coding on SIMS and SIS, barcoding the documents and preparing them to be scanned.

• Perform other duties in support of the operation of the unit.

• Verify that all supporting documents required for an undergraduate or graduate student’s file are obtained and readily retrievable.

• Assist departments with online undergraduate registration.

• Support other activities in Enrolment Services appropriate to the grade of the position. AMERELLA

SALES ASSISTANT MAY-AUG. 2014

• Forwards samples by entering request; arranging shipment; notifying customer

• Answering queries from customers

• Daily update of excel production charts, filing and maintaining customer binders

• Print weekly reports

• Prepared program

• Creating DWS in Momentis

• Follow up with production and traffic team

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REITMANS CANADA LTD. 2005-2013

ASSISTANT IMPORT COORDINATOR

• Assist Import Coordinator

• Negotiated prices with suppliers from China, Hong Kong, India and Bangladesh

• Help source Belts, handbags, scarves, jewelry, pajamas, outerwear, footwear and accessories

• Daily communication and follow up with overseas suppliers

• Produced and placed purchase orders

• Daily update of excel production charts and filings

• Follow up on ship/vessel dates

• Prepared Programs for sourcing

• Liaison between design team & sales team

• Approved lab dips, accessories and fabric quality

• Assembled packages for international

ELBY GIFTS 2002- 2005

ORDER ENTRY /CUSTOMER SERVICE CLERK

• Prepares source data for computer entry by compiling and sorting information

• Check available merchandise for customers

• Daily communication and follow up with customer outstanding accounts MEUBLES 552-****-****

ADMINSTRATIVE ASSISTANT

• Plans and schedules meetings, responds to various inquiries both external and internal, manages communications via email, phone calls

• Organizes and maintains filing system

• Coordinates travels, shows and hotel reservations

• Reviews, analyzes and reports for sales

• Follow up with suppliers for customer orders

• Attend trade shows

• Take customers to supplier showroom

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GEMMAR SYSTEMS INTERNATIONAL 1998-2000

RECEPTIONIST / HELPDESK

• Handled receptionist duties for 20 lines

• Performed data and order entry

• Responsible for incoming and outgoing Canadian and international packages

• Greet customers, Enter customer issues in system and filing

• Responsible for mail

BANKERS PEN INC. 1995-1998

RECEPTIONIST

• Handled receptionist duties for 10 lines

• Performed data and order entry

• Responsible for incoming and outgoing Canadian and international packages

• Greet customers, Enter customer issues in system and filing

• Responsible for mail

EDUCATION

Presently registered for courses at Concordia University 2016 Association de l’immeuble du Quebec 1991

Dawson College 1987

William Hingston High School 1986

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Connie Woo

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