PB

OBJECTIVE

I am recently returning to the workforce and wish to get back into the field of Information Technology but am open to various opportunities at this time.

SKILLS

Basic IT troubleshooting, All areas of Microsoft, Call center experience, data entry

PETRINA BROWN

IT/ CUSTOMER SERVICE PROFESSIONAL

EXPERIENCE

CUSTOMER SERVICE REP • TELETECH • 09/17- 11/17

(Temp assignment) Assisted callers during natural disasters in and outside the state of Texas for FEMA. Answer incoming calls for registration intake.

Update and escalate calls of customers already in the database providing accurate information at all times. Stay abreast of ever changing information by attending daily briefings. Adhering to proper protocol, protect all customer information and privacy in accordance with government guidelines. Surpass call quality standards.

HELP DESK SUPPORT • COMPUCOM • 11/08- 06/09

Tier 1 phone and email support for Deutsche Bank internal company end users. Resolution of issues with Novell and Active Directory such as password locks, unlocks, and resets. Answered and assisted with Lotus Notes as well.

EDUCATION

SOME COLLEGE • 1997-2000 • LANGSTON UNIVERSITY

VOLUNTEER EXPERIENCE OR LEADERSHIP

During my time away from a mainstream job due to my kidney disease, I was an active volunteer with the Girl Scouts of San Jacinto County. I have been a troop leader and currently sit on the Gold Award Advisory Committee and am a certified Facilitator for both girls and adults.