Customer Service Manager
Resume:
ROMMELITO B. ROMANO Melegrito St. Pob * Pura Tarlac Philippines Cell no. +639*********\092******** Email: **************@*****.***
I’am very interested in applying for Food Counter attendant. As a Hardworking, Honest and friendly attitude I have lots of energy and enthusiasm to offer to this Position.
I’m confident in my abilities to become a key member of your company. I have strong Communication and customer service skills, demonstrated ability to work in dynamic and Fast Paced environment, willing to work overtime and weekends, able to follow guidelines Accurately and track record of working efficiently while unsupervised, knowledge of Kitchen Hygiene and safety, and familiarity with kitchen equipment.
My work experience at Mc Donald’s bahrain as a Crew Trainer. has prepared me well in Handling the Responsibilities of this position. Being a friendly passionate and outgoing Individual, I find it Easy to converse with customer while placing their orders correctly. I’am able to greet Customers, handle cash and assist kitchen staff and ready to perform Every other assigned task. I understand the need to be cheerful in all circumtances Especially during times of much stress Especially on weekends following rush hours.
And also I worked on Mc Donald’s Philippines as a Food Counter Attendant and Kuwait, as a Crew Trainer where my Responsibilities Included serving high volume customer and providing back-up cashiering During busy periods.and drive thru service\Car Service.
Considering the above mentioned competencies, I believe my profile is definitely an exact Fit for The posting. My resume is attached with this letter and will provide you a detailed Account of my previous experience and skills. Alternately, you can contact me at No. +639********* for any additional documentation and for an schedule Of interview.
Thank you for your time and consideration.
Sincerely,
Rommelito B. Romano
Enc. Resume
CURRICULUM VITAE
ROMMELITO B. ROMANO
Melegrito St. Poblacion 2, Pura, Tarlac
Contact No. 092********/ 092********
Email Address: **************@*****.***
PERSONAL DATA
Position Desired: FOOD COUNTER ATTENDANT
Name: Rommelito B. Romano
Alias: Mhel
Provincial address: Melegrito St. Poblacion 2, Pura, Tarlac
Weight: 132 lbs
Height: 5’10”
Date of Birth: November 23, 1985
Age: 32 Yrs Old
Religion: Iglesia Ni Cristo
Civil Status: Married
Spouse Name: Blemilita P. Romano
Daughter’s Name: Sophia P. Blaire Romano
No.Child/Age: One/ 9yrs old
Father’s Name: Croky Rafol Romano
Mother’s Name: Erlinda Bala Romano
Language: English & Tagalog
Passport No: P5104820A
Date Issue: 21 Nov 2017
Valid Until: 20 Nov 2022
Place Of Issue: DFA BAGUIO
EDUCATIONAL ATTAINMENT:
COLLEGE: Tarlac State University
Graduate
2003-2007
COURSE: B.S. Hotel Restaurant Management
SECONDARY: Victoria High School Tarlac City
Graduate
1999-2003
PRIMARY: Pura Community School Poblacion. 2, Pura, Tarlac
Graduate
1993-1999
ON THE JOB TRAINING:
LA MAJA RICA HOTEL & RESTAURANT
January 08 - February 23, 2007
WORK EXPERIENCE:
October 28, 2014 October 29, 2017 MC DONALD’S FAKHRO RESTAURANT W.L.L
MANAMA, KINGDOM OF CREW TRAINER BAHRAIN
Duties And Responsibilities:
: Orient new crew members to uniform, attendance and safety policies of restaurant
: Describe features and function of each station, such as kitchen, drive-through, and order :payment counters, and dining area
: Demonstrate preparation of new menu items
: Evaluate and offer feedback on crew member performance
: Explain principles behind and reasons for restaurant policies, procedures, brand and menus
: Document incidents, such as falls, injuries, fires and equipment failures to managers
: Prepare or assist preparation of food, beverages and deserts as ordered by customers
Clean dining areas
: Keep ice and beverage dispensers and containers consistently filled
: Advise managers or supervisors of problems with performance of crew members
May 18, 2011 to May 22, 2014 MC DONALD’S
AL MAOUSHERJI
CREW TRAINER COMPANY KUWAIT
Duties And Responsibilities:
: Giving appropriate training's for the employees to effectively and efficiently perform Their tasks
: Instructing and motivating crew
: Serving customers
: Keeping the restaurant clean and organized
: Preparing food, making sure that food safety rules are followed
: Monitoring employee performance
June 21, 2007 to Februay 25, 2011 MC DONALD’S
Gen. Romulo St. Corner
SERVICE CREW Zamora Rd, Tarlac City
Duties And Responsibilities:
• Greet customers as they approach the counter and present them with menus
• Provide them with information regarding the day’s deals and discount options
• Assist customers in making decisions by providing them with combination options
• Take orders and punch them into the POS system
• Provide customers with information on how much is to be paid
• Take cash and credit or debit cards against orders and tender change / process cards
• Inform customers the amount of time it will take for their order to be prepared
• Relay food order to the back end and follow up on it
• Assist food preparers in preparing and packing orders and ensure that condiments and paper napkins are included
• Fill drinks from fountains and ask customers about their preferences for ice
• Hand customers their orders and thank them for their business
• Ascertain that counters are kept clean and sanitized at all times
• Tally cash register at the end of each shift and report any discrepancies immediately
• Liaise with vendors and suppliers to ensure that adequate stock of supplies is maintained
• Prepare and serve food items to dine-in customers
SKILLS & QUALIFICATIONS
: Computer Literate
: Good team leader
: Work well under pressure as part of a team
: Responsible, efficient & flexible
Character References:
Mrs. NORMA TABAMO
Production Supervisor
Jelexie Bakeshop
Tarlac City, Tarlac
Mrs. MARIA THERESA J. CASTRO
Pit Manager
Pagcor Casino
Angeles City
I Hereby Certify That Above information Are True And Correct To The Best Of My Knowledge And Belief.
Applicants Signature
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