Administrative Assistant

Dawn Wells

717-***-**** ****.*********@*****.***

CAPITAL NISSAN OF WILMINGTON JULY 2014 - PRESENT

OWNER LOYALTY MANAGER JUNE 2017 - PRESENT

Daily follow up with sales and service customers via telephone and email communication and respond

to all customer concerns and interact with management to resolve concerns on an as needed basis

Work with Maintenance Supervisor to resolve building and property needs

Responsible for ensuring dealership is compliant with Nissan North America standards and protocols, requiring interaction with all dealership staff as well as Nissan North America representatives/auditors

Indirectly manage office support staff and assist in resolving daily issues

Serve as the on-site Human Resources Representative, address/answer employee concerns, ensure that

corporate human resources needs are addressed and that the appropriate protocol is followed and paperwork is completed properly, in a timely manner and forwarded to corporate office, participate and/or lead meetings with employees concerning job performance and employment status, act as conduit between dealership level and corporate level

Compile detail department job sheets into Excel spreadsheet and ensure accuracy of information provided by the staff and the information forwarded to corporate payroll department

Schedule, plan and implement all employee appreciation events

Compile information, write and distribute monthly employee newsletter

Assist department managers as requested

WARRANTY ADMINISTRATOR FEBRUARY 2017 - MAY 2017

Temporary, filled in while a permanent candidate could be selected

Created and implemented warranty submission protocol, based on internal needs and corporate requirements

Interacted with service advisors, service technicians, parts department employees and service manager to ensure accuracy of warranty submissions and resolve any warranty questions/disputes from Nissan North America

Reconciled corporate warranty accounting schedules

COMMERCIAL FINANCE ASSISTANT FEBRUARY 2016 - FEBRUARY 2017

Created digital deal jackets in CDK dealer software independently for state and contract customers as well as under the direction of the Commercial Vehicle Manager for business customers ensuring accuracy from customers information to pricing and rebates to financial institution buy/sell rates and commissions

Prepared all NC DMV paperwork for submission and completion of titling and registration on behalf of the customers

Processed third party purchase orders and assisted in the scheduling of third party vendor work

Independently completed commercial courtesy deliveries from scheduling appointments with customers to completing necessary corporate and/or NC DMV paperwork

Inputted and processed dealer trades, attained check signatures and disbursed checks and documents to the appropriate dealerships

Coded, inputted and completed journal entries of new and used vehicle purchases

Posted commercial customer payments as well as completed accounts receivable follow up, as needed

Dawn Wells

717-***-**** ****.*********@*****.***

CAPITAL NISSAN OF WILMINGTON JULY 2014 - PRESENT (Continued)

RETAIL FINANCE ASSISTANT JULY 2014 - AUGUST 2015

Responsible for the handling of vehicle Certificates of Origin (a/k/a MCOs) and factory invoices

Coded, inputted and completed journal entries of new and used vehicle purchases

Inputted and processed dealer trades, attained check signatures and disbursed checks and documents to the appropriate dealerships

Billed wholesale and rental units and processed necessary paperwork

Reviewed all customer vehicle deals, retail and commercial, completed by Finance Managers to ensure all paperwork was included, accurate and complete and then sent to the corporate office

Reviewed and posted funding status of vehicle deals for Executive Manager review

Created SOP binder for use by the future Finance Assistant in anticipation of family leave of absence

AFLAC FEBRUARY 2014 - JULY 2014

SALES REPRESENTATIVE

Attained Health, Life and Disability Insurance license

Cold call leads to enroll small businesses, offering various healthcare products

WILMINGTON SURGICAL ASSOCIATES NOVEMBER 2010 - FEBRUARY 2014

FRONT DESK SUPERVISOR

Responsible for the training and accountability of four medical receptionists

Answered and directed incoming telephone calls for 12-line system

Timely and accurate registration of 100+ patients on a daily basis

Printing, assembling and distribution of patient charts

Calculation and collection of copays, deductible amounts and coinsurance amounts

PINE VALLEY UMC WEE CARE PRESCHOOL & KINDERGARTEN AUGUST 2003 - JANUARY 2011

PRE-K TEACHER

Prepared and implemented academic, yet faith-based program with hands-on activities

Responsible for the welfare of up to 16 students per year

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