Manager Support

VALERIE REED-MARTIN

**** *** ***** **** • Valrico, FL 33596

(813) 477 - 2954 • ***********@*****.***

Works well in challenging, fast-paced, high-stress and deadline-oriented environments individually or as part

of a team. I can deal professionally with people who are experiencing stages of loss, stress,

anxiety, and agitation. I am skilled at evaluating options and generating solutions.

PROFESSIONAL EXPERIENCE

CRYSTAL COAST INSURANCE ADJUSTING September 2016 – November 2017

SERVICE LLC,

Catastrophe Inside Claims Adjuster, Murfreesboro, Tennessee

Examined claim forms and other records to determine insurance coverage; Responsible for all phases of CAT property claims adjusting; Approved and adjusting estimates of damage and loss amounts

Interviewed and maintained contact with claimant and witnesses; obtained police and hospital records; and inspected

property damage to determine extent of company's liability, varying method of investigation according to type of

insurance. Estimated costs of repair, replacement, or compensation; Prepared report of findings and negotiated settlement with claimant.

Revised case reserves in assigned claims files to cover probable costs.

Knowledge of Xactanalysis

YOUR CHOICE SUPPORT COORDINATION, INC. April 2016 – August 2016

President / Business Owner - Medicaid Waiver Support Coordinator

West Central FL Counties

•Case Manager and Advocate for individuals with developmental disabilities. Completed Support Plans and yearly budgets for each client. Provided clients with assistance and consultation on employment/career exploration, business plan development, identification of goals, self-sufficiency and integration into the community.

CHAPTERS HEALTH SYSTEMS - LIFE PATH HOSPICE March 2015 - March 2016

Social Services Specialist - Tampa, FL

Provided case management services to patients with chronic diseases with a life expectancy of 6 months or less.

Participate in Interdisciplinary Group (IDG) meetings: assisted in developing and updating the Plan of Care.

Consulted and collaborated with other professionals to provide continuity of patient/family care. Provided supportive guidance to patient and family. Facilitated understanding of loss and bereavement with patient and family.

Joint responsibilities with RN Care Coordinators and Resource Associates to complete tasks to assist patients

Completed visits at the hospice house (hospital like setting) and home visits, condolence calls and documentation.

SUCCESS 4 KIDS AND FAMILIES June 2009 - July 2014

Independent Contractor Case Manager - Hillsborough County, FL

Provided case management, coordination of services, advocacy and problem resolution on behalf of children and families in crisis. Provided information and referrals, education and training. To families and providers

Performed assessments and develop budgets for child or family’s needs. Assist individuals in enhancing their own self-determination and self-sufficiency. Monitored delivery of services by providers.

THE CHILDREN’S HOME SEEDS Program December 2012 - May 2014

Family Support Coordinator III

Worked with children who were educationally at risk of failing. Provided case management and conducted assessments. Utilized community services and natural support systems to help support the children.

YOUR CHOICE SUPPORT COORDINATION, INC. September 2008 - December 2012

Certified Business Technical Assistant and Consultant (CBTAC) - Tampa Region

Assisted Vocational Rehabilitation customers in preparing, securing, regaining and retaining employment.

Provided technical assistance and consultation in employment career exploration, identification of goals, development and implementation of business plan. Assisted customer in accessing community and business resources and provide consultation and technical assistance in operational, organizational and business development to sustain and maintain customers’ business goal.

AGENCY FOR PERSONS WITH DISABILITIES (APD) December 2006 - January 2010

Florida Freedom Initiative Coordinator (FFI) / Medicaid Infrastructure Grant Coordinator (MIG) - Tampa Region

•Recruited and coordinate with area CEOs and Civic Leaders to promote self-determination and self-sufficiency for individuals with disabilities, through employment. Encouraged businesses to come to hire people with disabilities.

•Held events for providers and families to educate about opportunities community and government services.

•Held trainings for families, clients and providers about Medicaid and Medicare’s guidelines and services.

•Conduced certification training for Supported Employment Coaches.

YOUR CHOICE SUPPORT COORDINATION, INC. June 2000 - August 2006

Business Owner / Supervisor / Medicaid Waiver Support Coordinator

Personally, managed for 35 cases. Supervised up to 12 case managers.

Performed human resources duties, training and conducted on-going in-services to agency staff.

Assessed, assisted and advocated on behalf of individual with developmental disabilities (children, teens, adults, elderly). Helped client to their needs, preferences and personal goals and assisted them in achieving those goals.

Completed Support Plans and Cost Plans yearly and updated as necessary.

Educated and assisted individuals with self-determination and self-sufficiency, and community integration.

Knowledge of community resources Medicaid Waiver services. Coordinated and monitored implementation of service delivery by providers.

SOFTWARE/OPERATING SYSTEMS:

Microsoft Windows all versions including version 10 Microsoft Word 365, Excel 365, Outlook 365, Microsoft Power Point, Microsoft Access, Xactanalysis

CERTIFICATIONS

State Farm Policy Certification

State Farm Estimatics Certification

Florida Certified Adjuster

NICTA Catastrophe Fraud Certificate of Completion

NICTA Staged Auto Accident Certificate of Completion

Supported Employment Pre-Service Trainer (Wilson Resources Inc. curriculum)

Agency for Persons with Disabilities Medicaid Waiver Support Coordinator Pre-Service Trainer

Certified Agency for Persons with Disabilities Medicaid Waiver Support Coordinator

Certified Targeted Case Manager

Certified Medicaid Waiver Support Coordination Trainer

Medicaid Waiver Consumer Directed Care Consultant

WRI Supported Employment Pre-Service Trainer

TRAINING

State Farm ECS Trainings

Fire – First Party and Liability; Fire – Worker Compensation; Telephony Training; Auto – Property Damage; Medical

Payment Coverage – Personal Injury Policy; Fire – Casualty Auto – Bodily Injury; Fire Catastrophe; Auto Catastrophe

Medicaid Waiver Support Coordination Pre-Service Training; Medicaid Waiver Support Coordination District Specific Training; Consumer Directed Care Consultant & Consumer Directed Care + Consultant; FDIC Money Smart Train-the-Trainer for Financial Education; Start-Up Florida – Social Security Issues & Benefits Planning for Self-Employment; Partners in Transition – Vocational Rehabilitation 3rd Party Agreement

LICENSES

Florida Resident Insurance License 620 – Adjuster – All Lines

EDUCATION

Bachelor of Social Work - CALIFORNIA STATE UNIVERSITY LONG BEACH, LONG BEACH, CA

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