MICHELLE N. WHITE
Berkeley, CA *****
Delta Dental of California, San Francisco, CA 2/2014 – 1/26/2018
Administration Assistant: Provided extensive support to the Quality Assessment Department
Utilized PowerPoint to develop training materials for protecting confidential patient records in compliance with HIPPA regulations. Similarly, prepared training materials for producing monthly work volume reports for tracking productivity of consultants and staff. Researched and monitored progress of complaints with the Department of Insurance and the Better Business Bureau. Managed the update of Regional Consultant Agreements to comply with Delta and HIPPA’s requirements standards for protecting patient data. Generated Medical Necessity letters to ensure that Delta met the required 24-hour turn-around time. Tracked all patient grievance records and stored on network drive.
CONTRACT POSITIONS: 2009 – 2013
Contract assignments in the area of the Human Resources, legal and marketing for the following organizations:
Gensler Architects, Tiffany & Company; Administrative Office of the Courts; UC Hastings College of Law; Swatt Miers Architects; Lawrence Berkeley National Laboratory; Nestlé Dreyer’s Ice Cream Company, Pet Food Express Corporate Headquarters and Delta Dental of California.
Jeffer Mangels Butler & Mitchell LLP, San Francisco, CA 12/2006 – 4/2009
Human Resources Assistant: Provided HR generalist support for the Office Administrator.
Managed the full recruitment cycle for exempt and non-exempt legal support staff: counseled hiring on the development of job requirements; drafted job descriptions; sourced, screened, tested, interviewed and identified qualified candidates for presentation to hiring managers. Presented offers and negotiated salary and terms in accordance with firm guidelines to ensure internal equity. Facilitated new employees’ participation and completion of HR onboard/orientation processes, including enrollment in employee benefits plans. Coordinated attorney recruiting process. Expedited fast-track attorney hires for the San Francisco office: coordinated interviews, tracked candidates using Excel, and prepared offer letters. Managed secretarial workflow to ensure provision of seamless support for attorneys. Ensured effective utilization of existing secretarial support staff and kept temporary staffing costs in line with budget. Audited and approved payroll, overtime, vacation and sick leave records. Ensured compliance with federal and state wage and hour Laws.
HUMAN RESOURCE INFORMATION SYSTEMS AND OTHER COMPUTER SOFTWARE COMPETENCIES
Excel, PowerPoint, SharePoint, Oracle HRMS, Taleo, PeopleSoft, Macess, iRecruiter, Ceridian, EZ Labor and MS Office 2013.
Business Partner: 4/2009 – Ongoing work in family business
Increased online sales 30% for an established online business enterprise offering fine antique documents to professional collectors.
Increased amount of inventory offered and promoted online. Improved photographic online presentation of document offerings. Researched and wrote document histories. Streamlined order fulfillment processes and procedures. Reduced expenses and shortened fulfillment cycle time.
University of California at Berkeley, Received a Bachelor of Arts degree in History.