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Quality Assurance Coordinator

DU, United Arab Emirates
3000 - 5000 USD
March 08, 2018

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Work experience:

From March **** up to the present with Canadian Specialist

Hospital Dubai United Arab Emirates

Accredited by Joint Commission International 2017 6th Edition and TEMOS 2016

Quality Coordinator – Nov, 2015 up to Present

VIP Nurse Coordinator - From December 2009 - November 2015 Health Care Assistance - From March 2007 till - December 2009 Quality Improvement Coordinator:

Job Summary - Responsible for interpreting, defining, implementing, coordinating, monitoring, evaluating and reporting as a field wide authority, the Quality Improvement and Patient Safety Program for the Organization and the Organization adherence to the Joint Commission International Accreditation of Hospital Standards. Duties and Responsibilities

Maintains continuous knowledge and understanding of JCIA functions and standards. care

Helps in implementing & follow up of Quality Improvement Plan Activities. Declares all risk situations, near misses or accidents that are witnessed or discovered

Collection, analysis of departmental key performance indicators and uploading them in the CSH Portal.

Serve as resource to all departments, divisions and units in CSH.

Assist the Director of the Quality Improvement Office in establishing priorities for investigations of problem areas based on the degree of adverse impact on patient care that can be expected if the problems remain unresolved.

Conducting and analyzing regular in-patient and outpatient satisfactions surveys based on daily quality rounds and submit reports on issues encountered.

Monitor implementation and maintenance of technical guidelines and frameworks within which quality of care is evaluated

Random / regular inspection of facility with committee

(Infection Control, Patient Safety, and Facility Safety) creating actions plan and taking regular follow - ups.

Giving General Orientation regarding the QMS in CSH to all joinees.

Follow up on incident reports as directed by QI Director and assist in Root Cause Analysis.

Assist the Director of the Quality Improvement Office in establishing system wide variance database of benchmarking, system improvement opportunities, and resource management. Judel Dellaton Peña

Email Address: judel

Mobile Number : +971*********

Address : Dar Alaman Bldg. Horlanz East

Deira Dubai UAE.

Career Objective:

To obtain challenging Quality Improvement

Coordinator or any position which is

suitable for my qualifications that will

necessitate me to develop my practical

experience at the same time as providing

superior service to the customers.

Dedicated and skilled worker who can easily

adapts to new situations, enjoy challenge,

self-motivated professional with a

commitment to provide quality standards to



Degree: Bachelor Science in Nursing

Licensed /Registered Nurse Philippines

College University: Bataan Peninsula State



Excellent in communication at all levels

including excellent listening skill

Proficient in Microsoft Office, Word, Excel

Outlook, HMS (SAGE system), EHR, Arch

mate system and CPT code

Basic mathematical skills.

Build and maintain effective professional


Ability to write reports.

Effectively present information and

responds to questions from manager and


Based on the evaluation of the patient's medical records identifies concern areas and plans for the improvement.

Assisting in conducting patient safety culture survey.

Maintains all necessary records pertinent to the JCI process.

Facilitates Quality Improvement plan meetings.

Provides educational and technical assistance to committees and departments in meeting their Quality Assurance objectives.

Coordinates and monitors all Joint Commission on Accreditation of Hospital compliance activities and participates in the survey process.

Mock surveys coordination.

Performs miscellaneous related duties as requested by the Director of the Quality Improvement Office. VIP Nurse Coordinator / International Nurse Coordinator: JoB Summary - Coordinates and liaising with employees of corporate firms who are strategic partners of Canadian Specialist Hospital. Works collaboratively with executives, managers and clinical users of information system. Provides leadership for planning and information operation for clinical departments. Duties and Responsibilities

Analyzes and target needs

Collects and documents information about current process.

Performs a systemic initial and ongoing assessment of the patient physical and psychosocial status, specific to the age of the patient.

Getting approval for medical procedures.

Ensuring coverage of claims, guiding staff for correct use age of claim forms, approval papers.

Coordinating with insurance companies for obtaining information on new policies and their coverage.

Explaining coverage of medical benefits to patients when required.

Assisting invoicing department in insurance processing and billing.

Network with insurance companies to obtain accreditation as a provide

To liaise with insurance companies regarding eligibility, payments, approvals, reconciliation and other requirements.

Liaise with patients regarding their eligibility and entitlements.

Train and educate staff in insurance matters.

Advice the insurance manager on insurance matters.

Maintain and update records related to pre-approvals and reconciliation.

Coordinate and co-operate with colleagues of the same department and other related departments for smooth running of Insurance operations.

Plan and organizes patient care activities on a daily basis.

Demonstration priority settings and timelines in responding on patient needs.

Evaluate on an ongoing basis the patient progress and appropriateness of the plan of care involving the patient/family and other health team members.

Use computer technology as required.

Maintain confidentiality of patient information.

Communicates verbal information in a concise and timely manner.

Assist with the transfer of patient within the health care facilities.

Participates in the design of the system specifications.

Coordinates education for upgrade and enhancement. Health Care Assistant

Job summary - To assist the nursing team in providing the basic nursing care. Duties and Responsibilities:

1. Assist the staff nurse for the following:

1.1 Delivery of the patient’s care including the hygiene, skin care, incontinence care. 1.2 Admission discharge and transfer of the patients. 1.3 Implementation of the program to improve the quality of care delivered to patients. 1.4 Collection of data for patient’s care practices. 2. Performs the following nursing activities under the direction of staff nurse; 2.1 Assist stable, oriented and ambulatory patients with activities of daily living. 2.2 Assist in positioning patients using appropriate lifting techniques. 2.3 Assist patients for feeding.

3. Reports changes in patient’s condition to the staff nurse. 4. Transports table patients safely.

5. Maintains patient’s privacy and confidentiality at all times. 6. It adapt and knowledgeable with the use of the specific equipment used in the assigned department as appropriate.

7. Undertakes and assist with appropriately delegated basic administrative and telephone duties in the absence of the ward clerk.

8. Completes delegated tasks in a timely and efficient manner. 9. Collect charts – X rays, CT scan, records specimen, reports and deliver them to the authorized personnel as directed.

10. Maintains cleanliness of patients’ room and unit following the daily cleaning by housekeeping. 11. Coordinates the delivery and distribution of linen in the unit. 12. Coordinates under the direction of charge nurse the ordering and delivery of store items to the unit and reports any concerns to the charge nurse.

13. Performs other job related duties as assigned. Personal Character:

Attentive to detail and accuracy

Listens effectively and responds clearly and directly.

Enable to work on shifting and extended hours.

Articulate, flexible, competitive and with mature disposition

Ability to maintain records and confidentiality

Enable to work independently

Recognize the importance of teamwork within the interdisciplinary team

Frequently lift and/or move varied client weights and occasionally lift and/or move equipment up to 20 pounds Personal Information:

Citizenship : Filipino

Height : 5’3”

Language : Tagalog/ English

Passport Number : EB7230858

Visa Status : Residence Visa/ Dubai UAE

Seminar Attended:

Basic Life Support Training : International Health and Safety Training Center April 6th of 2014 Accredited by DHA (yearly updated from 2007 up to present) Fire and Safety Training : Canadian Specialist Hospital (updated up to the present) Infection Control Training : Canadian Specialist Hospital (updated up to the present) ECG and Pharmacology course : Canadian Specialist Hospital American Health Association

May 21st of 2015

Updated in the Management of Headache and Metabolic Syndrome :

: Canadian Specialist Hospital

3rd of November 2010

Our facility is conducting CME for the entire employee, and I regular attend the conference to update my knowledge about my Nursing Field. I can provide the certificate upon your request. Character Reference: Will be supplied upon request I hereby certify that all the data stated above are true and correct to the best of my knowledge and ability.

Judel D. Peña


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