Sales Customer Service

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HP

Relationship Banker with **+ years of experience selling consumer and small business products/ services to existing and new customers using the GAIN Model. Proven track record of strong work ethics, completing work in a timely and accurate manner, leading by example and reaching top sales. Taking full responsibility to keep up to date workflow and request assistance for further development needs. Trained on managerial level; posses exceptional communication, customer service, administrative and operational abilities as well as Technical skills such as: Microsoft office: Word, Excel, Touch point and Power Point.

BIO INFO

FULL NAME: Hemisha D. Patel

EMAIL: ******@*****.***

ADDRESS: Sayreville, NJ 08872

PHONE: 732-***-****

LANGUAGES: English, Hindi & Gujarati

EDUCATION

M.S. UNIVERSITY - BARODA, INDIA

FINE ARTS, PAINTING &

SKETCHING

1984- 1985

M.S. UNIVERSITY - BARODA, INDIA

1980- 1983 BACHELOR OF COMMERCE

HEMISHA PATEL

IMPETUS SYSTEMS & CAREERS – NEW BRUNSWICK, NJ

2015- 2016 OFFICE MANAGER & SAP COURSES

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EXPERIENCES

• Identified opportunities to sell and cross-sell a range of products and services to new/existing customers, including originated loan applications and financial products.

• Opened new accounts and processed changes to the existing accounts.

• Demonstrate genuine interest in helping client meet their financial goals.

• Created customer awareness of alternative banking channels (mobile banking)

• Implemented specific sales initiatives and campaigns into overall sales strategy

• Generated sales and assisted with the preparation and development of branch sales plan and ongoing branch sales promotional strategies and activities.

• Strategize with other team members about market position opportunities, market competition and other company initiatives.

• Coordinated the communication, implementation and monitoring of all branch operations such as policy and procedures regarding bank processes, critical controls and security requirements and conducted audits of tellers, vaults and balanced ATM.

• Assessed the impact of processes and controls on the day-to-day operations of the branch to ensure operational excellence and compliance with service level standards.

• Completed audits & reconciliations of consignment items & general ledger tickets

• Provided support to other branches that were short-staffed in absence of branch manager and trained new employees on security devices, policies and procedures RELATIONSHIP BANKER/

BRANCH DESIGNEE

CAPITAL ONE BANK – Parlin, NJ

2001- 2015

• Processed routine transactions for customers including opening and servicing customer accounts, accepting loan payments and cashing checks.

• Ensured all policies and procedures are followed when processing transactions.

• Developed and maintained knowledge of product and service offerings to promote products and services and refer customers to appropriate staff for more information

• Sold and promoted products such as money orders, traveler’s checks, savings bonds and bank checks to contribute to overall sales growth of the company

• Ensured that own work, as well as work of any employees supervised, is followed and in compliance with procedures, applicable laws, regulations and guidelines, as detailed in policies located on Company intranet; policies include but are not limited to Fair Lending, Know Your Customer, Bank Secrecy Act and other applicable anti- money-laundering policies.

1996- !

BANK TELLER

HUDSON UNITED BANK – North Bergen, NJ

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2000- 2001

• Supervised & scheduled 10 employees including Payroll, Requests...etc

• Greeted and assisted customers in all aspects of the sale process

• Efficiently operated the register and performed all duties such as redeem coupons, bag groceries, change register tapes, returns and request assistance when needed.

• Identified products by sight, knowledge of PLU codes especially for produce.

• Perform simple retail math and held operational duties SUPERVISOR

K-MART – North Bergen, NJ:

1997- 2000

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ACHIEVEMENTS

NEW JERSEY: authorized to perform authorized to perform notary services throughout the state of NJ

State of New Jersey.

NOTARY LICENSE

WEICHERT REAL ESTATE SCHOOL: to pursue a real estate license in order to buy and sell residential homes and business properties. REAL ESTATE COURSES

OLD BRIDGE BAR & LIQUOR: to assist the store owner with all business operations regularly as well as taking care of the expenses and finances. ASSISTANT – 2015 to present

INTERESTS

TRAVEL MATH READING DANCE LEARNING

Customer Relations/Service

Administrative

Teamwork

Management

Communication

MS Office

SAP

Banking Operations

Trilingual

Quick Books

EXPERTISE

PROFESSIONAL

SKILLS

TECHNICAL

SKILLS

REFERENCES AVAILABLE UPON REQUEST!

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