Customer Service Data Entry

DORITZA CALERO

** ******** **. ***. *

Fall River, MA 02724

508-***-**** *********@*****.***

OVERVIEW:

Performance driven client administrative professional with ten years of successful facilitation of support service in fast paced office environment. Strong organizational and communication skills with the ability to concurrently direct multiple business activities. Advanced understanding of customer needs with diligent attention to detail resulting in superior customer service and high levels of client satisfaction.

ADDITIONAL SKILLS:

Customer service, sales, negotiation, and analytical skills.

Knowledge in Computer applications such as Word, Excel, and Power-point.

Excellent organizational skills and ability to multitask, work under pressure, data entry.

Fluent in Spanish.

PROFESSIONAL EXPERIENCE:

GILDAN COMPANY, NEW BEDFORD, MA

Manufacture, clothing company May 2017-December 2017

Verify and inspection the clothing are good conditions, folding, delivery to the clients.

TALBOTS COMPANY, LAKEVILLE, MA

Distribution Warehouse Clothing August 2016-January 2017

Shopping clients orders, inventory control, folding, packing, enter and verify the orders in the system.

GILDAN COMPANY, NEW BEDFORD, MA

Manufacture, clothing company October 2015-April 2016

Verify and inspection the clothing are good conditions, folding, delivery to the clients.

CHARLTON HOSPITAL SOUTHCOAST, Fall River, MA

SR. Scheduler Truesdale Imaging Services June 2015-October 2015

Admit and order different studies scheduled ( CT scan, X-ray, DEXA, Ultrasound, Pet Scan), verify health insurance and personal information, use the Meditech Program, data entry, customer service and clerical work.

Office Assistant Financial Department October 2014- May 2015

Data entry, clerical work, customer service in busy medical office. Use the computer, fax and calculator. File documents and scheduling appointments.

MILDRED SEGARRA LAW OFFICE, Ponce, Puerto Rico

Administrative Assistant November 2012 - November 2013

Prepared legal papers and correspondence, motions, legal terminology procedures and documents. Assisted new and established clients by scheduling appointments and providing requested information. Maintained office supply inventory through effective planning and forecasting. Provided customer services and clerical work.

SCOTIABANK INTERNATIONAL, Ponce, Puerto Rico

Mortgage loan officer May 2008 - May 2012

Data entry of client information. Assisted clients in the office and via phone. Awarded “Quarterly Salesperson Award” for origination of new loans. Experienced in a banking and lending environment with knowledge of residential mortgage lending and local market regulations. Solid organizational skills with ability to multitask.

EDUCATION:

BS: Business Administration with a focus in Accounting, Catholic University, Ponce, Puerto Rico

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