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Customer Service Real Estate

Location:
Providence Forge, Virginia, 23140, United States
Salary:
35000.00
Posted:
March 07, 2018

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Resume:

Sharon K Morris

**** * **** ********* ****

New Kent, VA 23124

804-***-****

ac4qju@r.postjobfree.com

OBJECTIVE:

Looking for the Business that has a great, kind and professional work ethics and manners towards one another with a position that fits my skillsets and is ready to take on a new employee who has desire to work as a team member that will build new relationships and maintain old ones as well. Working as a Professional where I will utilize my extensive and advanced Customer Service as well as my professional selling and administrative skills.

SKILLS & ABILITIES

-Sales- I have the drive to sell the products that I believe in, very successfully.

-Customer Service – Assisting by performing the duties in which the position requires in a professional and timely manner.

-Administrative – Independently perform administrative, secretarial duties in a timely manner.

-Communicating with others always within the company in any task that is presented and or part of daily routine. This is a team effort and I pride myself in this area. This is the exceed customer’s expectations as well as helping to bring new customers in.

-Banking Services, cash handling, processing loans, wire transfers, custodian of Vault and ATM. Working with all client accounts in opening, closing and maintaining. Referrals to other Branches within the Banking Financial Business. 17 + years’ experience

-Microsoft Word, Excel, Accounts Payable receivables as well as payroll using Quicken and Quick Books.

-Facilitating any duties that are assigned in a timely manner.

-Selling of products for clients using best need practices.

-Problem solving and time management

-Taking charge of any situation that needs an immediate response.

-Helping others in any way to help work of any type for the business flow efficiently to make Clients and Business work together well.

-Calling clients when needed for any reason when requested or being a part of the task at hand.

-Always, thanking the client for their business and time, being polite always.

*I am advanced in all the areas above and I take Pride in my work and working with others*.

EXPERIENCE

SunTrust Mortgage – Richmond, VA - Chris Hare – Immediate Supervisor

March 2016 – April 2017 – Contract position

POST MORTGAGE LOAN REVIEWER

While using several software programs, reviewed all documents pertinent to the closed loans for review of compliance and accuracy issues that may be in file. Once these were completed on each loan. The package was placed into a new file and sent to another department for a second review.

Contract was up in April 2017, as no extensions after April of 2017 were given.

STELLAR ONE MORTGAGE, RICHMOND, VA / UNION MORTGAGE IN AUGUST 2015

March 2010 – August 2015

Mortgage Loan Processor

Working directly with Loan Officer’s and processed all mortgage loans, by compiling all pertinent and needed information to process and get the loans approved for funding on a deadline.

This included, pulling credit, work history, taxes and analyzing as well as other information.

Worked with Settlement Agencies during the process as well as direct contact with clients.

FIRST MARKET BANK – PRIVATE BANKING DIVISION – RICHMOND, VA / UNION BANK AQUIRED MARCH OF 2010

June 2006 – March 2010

Commercial Loan Processor and Account Representative

Process all new and renewal commercial loans for Private Banking Clients from start to funding.

Working with Clients in their Banking account needs as well, including, checking, savings, business and other duties. Customer Service was a huge part in this duty, and I was recognized for my outstanding ability to perform this.

FIRST MARKET BANK, RICHMOND, VA

November 2005 – June 2006

Financial Services Representative – Branch Level

Working in a branch, where I took on the Main Cash Vault, ATM custodian duties as well as ran a cash drawer. Worked with all Banking Clients in any transactions that were required and or requested this included IRA’s and other Banking Products.

Was promoted to Private Banking Division in June 2006

REFERENCES – Professional and Personal

Judy Harris – co-worker and friend of over 35 years at First Market Bank. 804-***-**** ©

Brenda Gose – Ex Immediate supervisor and friend of 8 years 540-***-**** (h) 540-***-**** (w)

Janet Morgan – Ex-co-worker SunTrust Mortgage -804-***-**** ©

Greg Boyce – Ex-coworker and ex-boss First Market Bank/Union - 804-***-**** (w)

EDUCATION

Henrico High - Richmond, VA. September 1972 - May 1976 (did not graduate due to circumstances not in my control).

Virginia Adult Education – October 2007 – December 2007 Earned GED in December 2007.

J Sergeant Reynolds Community College - Richmond, VA. September 1988 - December 2000 Various classes -Accounting I & II, Construction-Wood, Steel, Principals of Real Estate, Drafting I & II, CAD 2000. * Credits Only

Word and Excel Intermediate – Private Teacher 1987, 1999 and 2001. Excel private teacher in October 2010.

Jan nard’s Beauty School, Lakeside, VA Study of Cosmetology August 1981 – December 1983 – Licensed in March 1984.

Real Estate Agent – Long and Foster Realtor – Certificate – September 2017 – October 2017. (have not taken State Test).

GAP IN WORK:

After my contract with SunTrust was finished, one week later I was involved in an accident that required many doctor’s appointments, surgery and recovery.

I was hired by a friend in the landscape business to help sell her services and take care of some of her office duties. This position was temporary and started late April 2017 but was out a month due to accident mentioned above. This ended in September 2017. Once the subdivision was complete, I was let go due to work load demising.



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