LINDA S RUSSELL

*** ****** ****** *****

Conway, SC 29526

843-***-****

PROFESSIONAL SUMMARY

I am a highly enthusiastic customer service professional with many years of client experience. Focused on customer satisfaction in all aspects of job performance.

SKILLS

Motivated self-starter with the ability to work independently as well as with a team.

Customer service oriented with an excellent ability to resolve issues regarding client services.

Demonstrate ability to handle multiple assignments with an aptitude for prioritizing heavy workloads in a timely manner.

Knowledge of Microsoft Word, Excel, Outlook and various software packages to track and perform daily functions.

Courteous demeanor when dealing with clients.

WORK EXPERIENCE

FUNology Innovations, (formerly Wild Creations) Myrtle Beach, SC Apr. 2010 - Present

Customer Service Representative

Promptly responds to general inquiries from clients via phone, email and fax. Solving any issues they may be having with their deliveries. Take orders, create invoices and ship out products for non-bulk orders. Assist with A/R and A/P when needed and handle all filing of invoices. Set up auto pay system for clients receiving discounts for paying on terms and arranging payments.

Yachtsman Hotel, Myrtle Beach, SC Summer 2001

Front Desk Clerk Temporary Assignment

Checked guests in and out, booked reservations over the phone and for walk-ins and assisted guests with any needs during their stay.

Myrtle Beach Chamber of Commerce, Myrtle Beach, SC Jan. 2002-March 2002

Temporary July 2001-Sept. 2001

Answering incoming phone calls requesting information on Myrtle Beach area hotels and attractions.

Washington Intelligence Bureau, Fairfax, VA Sept. 1982 - Jun. 2000

Senior Account Representative Manager

Supervised four account representatives, handling multi-million piece mailings thru all facets required to service our clients.

Direct Mail Management, Falls Church, VA 1978 - Sept. 1982

Account Representative

Scheduled mailings, verified list counts, requested postage needed with USPS, sent samples to clients for approval, forwarded jobs to production floor for completion, and compiled all paperwork for USPS. When jobs were completed, sent to billing department for processing.

Horry County Literacy Council – Volunteer teaching (ESL) English to foreign students and individuals living in Myrtle Beach, SC

References and phone numbers upon request

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