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Customer Service Health Care

Miami, FL
March 07, 2018

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Responsible and reliable individual with excellent interpersonal skills.

Quick learner that is always eager to learn new things.

Can communicate clearly and effectively in a professional manner.

Active D Security License

Team player that can work with people at all levels.

Knowledge of Microsoft Office (Word, Excel, PowerPoint)

Allied Health Assistant

Phlebotomy/EKG Certified

Nurse Aide and Orderly (Articulated)

Basic Health Care Worker

Advanced Home Health Aide


. Credentialing specialist


Brown Mackie College, Miami, FL 2014-2016

Associate of Science in Health Care Administration

Relevant Coursework: Medical Ethics, Procedural Coding, Medical Terminology, Medical Administrative Practices, Managing Health Care Information, Introduction to Health Care Services, Professionalism and Communication in a Health Care Setting, Diagnostic Coding, Medical Administrative Practices

Miami Lakes Educational Center, Miami, FL 2007-2008

Patient Care Technician Certification


Doctors Plus 2014-2016

Assistant Director of Quality Assurance

. Physician Credentialing

. Insurance Plan Enrollments

. CAQH, NPI and PECOS solutions

Caregiver Services Inc. (CSI) 2010-Present

Staffing Coordinator (Back UP Team Leader)

Work with Hospitals and clients to schedule intake

Verify Insurance prior to scheduling a intake

Schedule staffing with hospitals, home clients and staffing companies

Verify credential for all staff members prior to placements

Recruit and register all new medical staff members

Handle all client and insurance concerns and questions

Work with hospital administrators with regards to scheduling staff

Provide daily reports to all Area Directors and Vice-President of company

Provide Excellent Customer Service

Allied Barton, Miami, FL 2008-2010

Concierge/Rover Security Guard

Patrol facility or man post as instructed and serve as a general security presence and visible deterrent to crime and client rule infractions

Detect suspicious activities and watch for criminal acts or client rule infractions

Jackson Memorial Hospital, Miami, FL 2008

Phlebotomy Volunteer

Assisted in drawing blood for patients

Assisted in administrative duties

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