Customer Service
Resume:
Regina R Longfield
**************@*****.***
SKILLS
I can work with Microsoft Word, Excel, Outlook and answer phones. WORK EXPERIENCE
Wisconsin Reinsurance 12/2017 Madison,
Claims Clerical Support
Claims Clerical Support
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Refer unresolved customer grievances to designated departments for further investigation.
• Resolve customers' service or billing complaints by performing activities) such as exchanging merchandise, refunding money, or adjusting bills.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.
• Recommend improvements in products, packaging, shipping, Functions.
Order tests that could determine the cause of product malfunction
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.
• Review insurance policy terms to determine whether a particular loss is covered by insurance.
CERTIFICATIONS, LICENSES, AWARDS
INS-21
EDUCATION 9/1983 Wisconsin Heights High School
to General 5/1987
Na
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