Regina R Longfield

608-***-**** or 608-***-****

ac4qj7@r.postjobfree.com

SKILLS

I can work with Microsoft Word, Excel, Outlook and answer phones. WORK EXPERIENCE

Wisconsin Reinsurance 12/2017 Madison,

Claims Clerical Support

Claims Clerical Support

• Check to ensure that appropriate changes were made to resolve customers' problems.

• Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

• Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

• Obtain and examine all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills.

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Refer unresolved customer grievances to designated departments for further investigation.

• Resolve customers' service or billing complaints by performing activities) such as exchanging merchandise, refunding money, or adjusting bills.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

• Recommend improvements in products, packaging, shipping, Functions.

Order tests that could determine the cause of product malfunction

• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

• Review claims adjustments with dealers, examining parts claimed to be defective, and approving or disapproving dealers' claims.

• Review insurance policy terms to determine whether a particular loss is covered by insurance.

CERTIFICATIONS, LICENSES, AWARDS

INS-21

EDUCATION 9/1983 Wisconsin Heights High School

to General 5/1987

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