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Customer Service / Sales

Knoxville, TN
March 07, 2018

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Jonathan Wallace

**** ********** ***, ********* ** / / 203-***-****


■ Assertiveness ■ CRM ■ Cold Calling ■ Lead Generation ■ Overcoming Objections

■ Providing Solutions ■ Building rapport at all levels ■ Closing Deals ■ Building Value ■ Up-selling

■ Type 53 WPM ■ Conflict Resolution ■ Presentations ■ Client Education ■ Appointment Setting

■ Active Listening


Inside Sales - B2B - Data Fuel - July 2017 – March 2018

Reason for leaving: Contract Position

●Work from Home Position

● Make approximately 200 calls/day to businesses

● Verify listing information on google maps and convince leads to remove any old listings

associated with their current active listing

● Exceed my weekly goal almost every week sometimes doubling expectations

Inside Sales & Customer Service - B2B - The Marlin Company - - May 2015 - Nov 2015

Reason for leaving: Take care of a newborn

●Made 100+ sales calls daily/ set appointments for outside sales reps in 6 states using and Chat line (Olark) / Generated own leads using INC 5000 & LinkedIn.

●Sold SaaS in the form of Workplace Digital Signage Subscription /Called/emailed manufacturing companies and set appointments with Business Owners, VP’s and other upper level managers,

●Consistently in top 3/10 in calls made and appointments set.

Inside Sales & Customer Service - B2B - C2 Imaging - June 2014 - Dec 2014

Reason for leaving: Contract Position

●Made 100+ sales calls daily /set appointments /met with potential customers /generated own leads

●Sold print graphics to retailers, construction companies, health clubs, etc: New clients I brought on board: CBRE, Vornado, Skanska Construction, and NY Health & Racquet Club making the company over 100K in new revenue

Inside / Outside Sales & Customer Service- B2B - Hanna Instruments –- April 2013 - June 2014

Reason for leaving: Position eliminated

● Work from Home Position

● Provided chemical testing solutions to Growers, Winemakers and Brewers by cold

calling/appointment setting, site visits, web based leads and trade shows.

● Made approximately 100+ calls/emails/day

● Increased Agriculture and Wine market revenue: 20% in 4th Qtr of 2013 & 27% in 1st Qt

2014 - Annual revenue approximately $1 million

● I was point of contact on the equipment & customer service problems as well as any orders or


Inside / Outside Sales / Customer Service - B2B - Tradesmen International - Jan 2012 - April 2013 -

Reason for leaving: Recruited for a better position

● Work from Home Position

● Provided supplemental tradesmen services to companies with temporary work surges through

cold calls, site visits, dodge report and referrals and was point of contact for

customer/tradesmen issues and questions

● Was number 1 rep out of 270 in new accounts acquired. Goal was 4 new accounts /month and

my best month I had 24

Science Teacher/ Sub Teacher /Hawkins and Knox County Schools - 2008 - 2011

Resigned to pursue a career in sales

● Taught and managed 7th grade science and STEM classes as well after school activities -

Chess Club, Robotics Club and Science Club


M.S. in Plant Science

University of Tennessee Knoxville, TN / 2007

B.S in Botany/ Member of National and Biological Honor Societies & Phi Beta Kappa

Graduated Magna Cum Laude/ University of Tennessee Knoxville, TN / 1999

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