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Administrative Assistant Customer Service

San Antonio, TX
March 07, 2018

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Rosemary Montalvo

**** ********* ***

San Antonio, TX





Analytical and detail-oriented professional with experience coordinating, planning, and supporting daily operational and administrative functions to excel in an Office/Administrative Assistant role.



• Demonstrated capacity to provide comprehensive support for senior-level staff, including managing and coordinating projects and processes in support of effective business operations.

• Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking within fast-paced atmospheres.

• Adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives.

• Outstanding interpersonal, customer service, leadership, and organizational skills; thrive within detail-oriented, deadline-driven environments.

• Bilingual in English/Spanish, Dependable, Conflict Resolution and Verbal/Written Communication.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) data entry and managing, arranging, and coordinating executive calendars, travel, contacts, conference bridges, appointments, and luncheons/events.



South Texas College

McAllen, TX

Associate of Arts

December 2017

Major: Office Management

Certificate in Office Specialist, August, 2014

Courses: Accounting, Microcomputer Applications, Business Correspondence & Communications, Administrative Office Procedures, Records/Information Management, Business Presentations, Supervision



Rio Grande City I.S.D.

Rio Grande City, TX

Substitute Teacher / Tutor / Aide

August 2003 - May 2010

• Developed and maintained positive relationships with all students and parents

• Participated in all classroom and lesson planning activities

• Facilitated the teacher in lesson plan implementation and record keeping

• Assisted lead teachers in imparting instruction according to set lesson plans

• Observed students to ensure appropriate classroom behavior and addressed unruly behavior in a prompt manner

• Provided assistance to students with their class assignments and in learning new concepts

• Supervised students during outdoor activities and lunch hours


Starr County Court Compliance & Collection Dept.

Rio Grande City, TX

Administrative Assistant

September 2007 - April 2008

• Answered telephones, handled mail, managed calendar and appointments

• Assisted Customers/Employees in addressing their concerns

• Collected, counted, and disbursed money

• Compiled, sorted and filed records of office activities

• Created/Formatted/Proofread all Business Documents

• Maintained and Updated File/Databases

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