Customer Service Administrative Assistant

**************@*****.*** *** N. Vista Ave, Lombard, IL 60148 773-***-****

OVERVIEW

Results-producing Customer Service & Administrative Professional with a proven record of meeting deadlines and maintaining document security in support of business goals and objectives. EDUCATION

COLLEGE OF DUPAGE DUPAGE, IL

August 2016 - Present Major: Business Administration

Concentration in Healthcare Management

EXPERIENCE

VAN RU CREDIT CORPORATION CHICAGO, IL

LOAN PROCESSING CLERK, 07/2013 – 02/2017

Contacted customers with accounts that have been set up in the rehabilitation program to bring them current and get them out of federal default.

EDUCATIONAL COMMISSION FOR FOREIGN MEDICAL GRADUATES CHICAGO, IL ADMINISTRATIVE ASSISTANT, 2004 – 2013

Provided office support to Standardized Patients, Medical Graduates and other staff as needed.

Scheduled appointments of medical graduates in order to satisfy residency requirements.

Registered each graduate using online or telephone services.

Filed and processed student payments or transactions in order to confirm testing date.

Answered student and/or staff inquiries related to city, travel and hotel accommodations.

Performed courtesy calls to clients in order to set and confirm appointments.

Utilized professional phone etiquette in answering phones, directing calls and taking messages. SKILLS & QUALIFICATIONS

AS400

Microsoft Office (Word, PowerPoint, Outlook,

and Excel)

Customer Service & Relations

Filing & Data Archiving

General Accounting

Computer Operations

Accounts Payable / Receivable

Word Processing & Typing (65+ WPM)

Program & Project Management

Exceptional Verbal and Written

Communication Skills

Composition of Training Materials &

Documents

Database / Account Management &

Organization

NIKITA MCDANIEL

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