Driven finance and banking professional effective at maximizing customer service opportunities while
exceeding individual performance goals. Loan Counselor skilled at working independently under tight
deadlines. Trained in entry-level management leadership and customer service.
Goal-oriented Practiced at FHA loan process
Flexible Risk management assessments
Self-sufficient Inventory management
Excellent work ethic Proficient in 10-key
Team player Financial analysis aptitude
Cheerful demeanor Complex problem solving
Loss Mitigation Specialist, 11/2015 to 11/2017
Ditech – Irving, TX
Compiled database of loan applicants credit histories, corporate financial statements and other financial
Maintained strict confidentiality of bank records and client information.
Recommended loan modification approvals and denials based on customer application for modification
Pulled daily reports.
Systems: LPS/MSP, Black Knight, Early Resolution. Microsoft Office features
Litigation and BK Specialist - Loan Analyst, 12/2006 to 09/2015
Ocwen (Formerly GMAC) – Addison, TX
Corresponded with attorneys as a mediator throughout the foreclosure process on litigated and bankruptcy
loans to assist with avoiding larger losses. Processed short sales, deed in lieu, modifications, reinstatements
and repayment plans to assist with avoiding loss ratios on litigated and bankruptcy mortgages.
Worked directly with Property Preservations in cases of abandoned properties Worked directly with attorneys
to reach these settlements. Started and completed the charge off and write-off process when unable to reach
any other solutions.
Property Preservation: Oversaw and delegated property clean up and repair for city compliance Addressed
code violations Distribution for Workable Reports
Liquidated REO assets by negotiating with realtors/brokers and 3rd parties. Completed timely follow ups and
maintained organization. Completed monthly projects and presentations
Systems: Fiserv, MSP/LPS, Microsoft Office features
Loss Prevention, 08/2005 to 12/2006
Santander Consumer USA – North Richland Hills, TX
Auto collections from 30 days delinquent to the point of repossession or charge off. Made outbound and
received inbound calls as well as skip traced as needed. Systems used Speedpay, AS400 and Excel.
Backend Loan Services, 08/2004 to 09/2005
EMC Mortgage – Lewisville, TX
Backend collection of delinquent mortgage payments from 60 days to foreclosure status. Collected funds on
delinquency by reinstatement or workout referral to Short sale or Modification division. Systems used:
Speedpay and Early Resolution
Associate of Arts: Business Administration, 2012
Cedar Valley College - Lancaster, TX
Repeatedly commended by superiors for excellent customer service.
Received “Employee of the Quarter” service award in March 2016.